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November 2023 by Gena Schneider
I was so excited that they had the glass I needed for my Audi, bad news it the tech did a poor job on the installation. He absolutely ruined a screw needed to adjust the window, and they didn't get the door put together well. I ended up having another shop redo the install. It was an expensive mistake for me choosing them, and I may still need to replace that part of the stripped screw together assembly doesn't hold. And they ask for payment upfront. I needed the fast fix but I am paying the price now I confirmed with Audi that there was no damage damage apart from the broken glass done by the thief, the fact the the tech stripped the adjustment assembly was clear, the response to this claim is not taking ownership. I was visiting out of town so there is no way to revisit the shop the tech also half told me he did a poor job when I was picking up my car I just didn't know that was what he was doing at the time.Service: Auto side window replacement
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April 2023 by Monee
Called to get a quote on a window they hung up on me and refused to answer the phone. Horrible customer service.
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November 2022 by Joshua Andrews
They are wonderful friendly service and they are reasonably price will tell all my friends about this establishmentService: Window repair
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September 2022 by Barbara Bruce
The work was fast and I think good, but I called yesterday, the girl on the phone said to come in early the next day. The shop opens at 7am, I got there at 7:30. The owner complained that I was in early, though the shop opens at 7am. Then when I went into the shop to go to the bathroom. The owner was complaining loudly about the girl at the front desk and how I got there too early. Not good to complain about your Customers and complain about an employee to another employee.Service: Auto windshield replacement
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February 2022 by Michael Frodl
Very efficient, scheduled an appointment online. Received acknowledgement of appointment for the next day within a few minutes. Showed up for appointment, greeted by amicable front desk person. Installation of a new windshield took less than 30 minutes! Very pleased with this outcome and highly recommend Lake Auto Glass to anyone!
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January 2022 by Lisa Henderson
I totally recommend this place! My rear passenger door glass was shattered by thieves last night, I immediately called Lake Auto Glass and they got me an appt. right away! Called my auto insurance company and they wanted me to go through Safelite but they couldn’t get me in for days, they also said they would only pay $311. Wasted an hour trying to get an immediate appt to no avail. I called my AMFAM adjuster and he approved Lake Auto to fix it for $366. We have to fight to go to the smaller businesses who have much better customer service! Thank you Lake Auto Glass!
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November 2021 by Mary Jay
Great customer service and quick but fantastic work!
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July 2021 by Jordan Cavazos
Called the wrong number by mistake, I was looking for safelite and their number came up in the Google search. when they answered the phone I didn't hear what they had said so I asked if this was safelite. The person started to yell and throw a tantrum about how no one listens and that this was the 6th call that he had gotten asking for safelite. Not a professional way to run a business. As a business owner myself, I would NEVER speak to a customer that way, even if it was a wrong number.
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June 2021 by Kheana “Kiki” Nelson.
Food was fresh and fairly quick. We ate outside. It was nice. Definitely recommend
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June 2021 by Edward Carney
More than a week ago I was on their website to request a quote for windshield replacement. I entered all the info, but never received a reply. So I'm rating them neutral for that reason.
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April 2021 by Tiffany Howard
Quick and SUPER EFFICIENT. I called before they had even opened, didn't leave a message, and they still returned my call once opened. Got my mom's car in right away, said give them an hour, and had it done in 30 minutes!
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March 2021 by Raj karnatak
I called in to replace my window glass. Guy was too rude and was yelling to me on phone. When I did not like the price that they offered 4X the what others are charging. He yelled at me and said stop calling us. This is bad don’t go there....
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February 2021 by Alexandra Stojsavljevic
Smoothest, most efficient experience ever!
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January 2021 by Keisha Baker
Very nice even gave me a discount I didn't know about thanks very professional
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October 2020 by Renee White
Quick service it only took 45 minutes to replace my windshield ?
