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November 2023 by Monique W
I feel like the customer service is lacking. Every shop is different but I don’t think someone should be charge $40-60 just for an estimate. Especially when I told the rep that I’ve contacted other shops and received an estimate/had it looked at for free. I would not do business here moving forward cause the person on the phone was nonchalant didn’t help at all and told me that other shops basically “lie”.
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November 2023 by Stephanie Covington
Problem was diagnosed in a timely manor. I would also refer a friend. They did my emissions test wich was at no cost to me.Thanks again.
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September 2023 by Dante GJones
Complete rip off!! They charged me 130 and told me what I told them what was wrong. Then quoted me more than double the national average of a windshield wiper switch replacement.Service: Electrical repair
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August 2023 by Shauntay Thurmond
These guys get the job done they're courteous and offer reasonable prices went straight in and solved my problem and they got me back on the road in a timely fashion can't complain
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June 2023 by Greg O.
Going here is like going back in time to when auto shops treated you like your business matters. Solid customer service. Good old fashion customer service. They take the time out to explain and you feel like someone is taking care of you as opposed to being handled. Good experience.
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May 2023 by Adriann Williams
They helped me with all my problems with my car price was reasonable and they helped me even get it a little cheaper then I was told very helpful great guysServices: Electrical repair
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December 2022 by Andrew Wehrheim
My go-to mechanic is Jim Phillips. Lau's is a shop I trust with and Jim is a mechanic I trust.
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November 2022 by gabrielle gjackson9244
I never received my emissions notice in the mail. Very thankful and grateful that Lau's autoshop helped me out for my emissions test. I brought my information for my car just in case but they helped me anyway. Visited them earlier this morning. Not a lot of places conduct emissions tests anymore. ⭐️⭐️⭐️⭐️⭐️Service: Auto emissions testing
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August 2022 by elizabeth brown
Fast and priced right. My car was in and out within the time expected. Best part was no hard sell for additional repairs needed.Service: Auto maintenance
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July 2022 by edd perez
It asked me did I use the service? I was going to use the service until they added extra fees for something they had to fix anyway!!! I knew exactly what I needed done but the guy tried to add a inspection fee but the inspection fee doesn't go towards the fix! I needed my air, breaks, and belt fixed. For example, my air went out and I told him to fix it but he said it will be a seperate bill of $120.00 on top of fixing the air. Then he said it will be another fee of inspection with my breaks but it does not go towards the bill. This is ridiculous to charge extra fees on something you have to look at anyways!! Will not be going back to them and unless you don't care about extra fees, don't bring your vehicle!!!! Oh and make sure you get clarification from them because they told me one thing when I booked the appointment a week in advance and when I got there they told me a whole different story. Now, I have a car that needs work and because of the ridiculous FEES I have to go else where. Sad I have to go out the ways and you have shops near by trying to get over on the public!!
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June 2022 by Ki Boss
This was 2 years ago first off. My ex had a horrible experience and after my initial review was called back and had his car fixed. You guys fixed it in exchange for me removing my review. Would you like me to elaborate?
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January 2022 by Mike Hutchinson
Truly enjoy this place. Very professional , knowledgeable and courteous.
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December 2021 by El L.
My car was completely dead and since I had purchased what I thought to be a good battery just 3 years ago it was discovered my battery was bad. Lau's Tire & Auto explained to me what was my car's issue the battery was no good, a new battery and a cable were needed and replaced they explained its warranty, I'm thankful it wasnt more costly.
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November 2021 by Taylor Conner
I have to thank everyone at Lau’s for making my experience a phenomenal one. I called the Friday before and they were able to fit me in the following Friday. I described a vibration issue to them that I was having and they inspected, diagnosed, and took care of the issue within 3 hours! I thought it was going to take the whole day. Very professional, too, they called to verify the appointment and called me as they inspected the car. I plan to continue to return! Thank you all.
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September 2021 by MariaE
? Trust them 100%! I'm thankful I can take my vehicle to a shop and mechanic(s) I know will do professional, accurate and ethical repairs. Earlier this week I took my car in for a diagnsosis and quote, and I will most certainly return soon to have the problem identified repaired. It is and will be a very important and expensive repair, but it'll most certainly be worth every single penny!! Thank you so much!! ?
