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March 2024 by Robert Hines
I truly wish I could give zero stars with a review. First thing I brought my traverse in with a humming noise at only a certain speed. I told the guy that I noticed some of the weights not on the tires when I changed the pads recently and asked them to balance the tires. Even tho he told me the tires did indeed need balancing that the humming noises did continue and he said my transmission was going out. While I do not know a lot about cars I do in fact know this was not the noise of a transmission. So I went home and thought to myself hey let me check my hub bearing and yep it was indeed the hub bearing and tested to check for the noise and indeed the noise was gone. But I also thought myself let me check my transmission fluid and inspected it and it was dry. Even though I can’t prove it I do believe him to have removed it. Don’t take anything you own to this place they have no idea as to what they are doing
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March 2024 by Greg Dini
Alignment in and out car went straight first time using them office lady was very professional
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March 2024 by JohnH
Fixed my leaking tire overnight. The manager is friendly and willing to help get you back on the road. The cost was a little more than I expected but it seems everything these days it's a little more than I expected. Thanks Monro!
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March 2024 by Juanita Schrank
They know how to take care of their customers
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March 2024 by J K
I had a flat tire, and they fit me in right away. They were all extremely nice, and they were able to repair my tire, which saved me a lot of money.
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February 2024 by Steve
Always a great place to bring my car. The manager Pablo is great!! They fixed a tire leak I had and did a maintenance check. They did not pressure me to get a new tire but fixed the leak. Always professional, quick and efficient. I recommend.
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February 2024 by Eric Vincent
Staff and management were excellent and very helpful. Online scheduling was easy
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February 2024 by Tony Yera
Called to set up an oil change for my truck on Friday, January 26th. Made the appointment for Sunday, the 28th at 2pm. Informed the guy that I would need to drop the car off before work and pick it up after I get off since I worked til 5 and they would have been closed by then. The Monro in Racine always did this for me so I figured I'd see if it was possible at this one. He said it was. Dropped my car off in Sunday, pre paid for my oil change and went to work. Walked about 15 minutes (luckily it was 35 degrees out...) and walked up to my truck to find all doors locked. Confirmed with the guy twice that he'd leave the keys inside, once during the scheduling of the appointment, and once upon drop off. Asked where the keys would be when I dropped it off and he said he'd call when it was done and see where I wanted them. Thought at the time he was using my phone number from when I scheduled the appointment since he didn't grab it when I dropped the car off. Never got a call that it was done and to find out where the keys would be. Rare situation for someone who is dropping off their car and picking it up after closing after pre paying but they should not have said this was possible if it couldn't be carried out as asked because I would have happily went somewhere else. I just figured the Racine location always did it and had great service with no issues that it could be done here. I was wrong! Cool dude, good job with the oil change but customer service to fix the situation and competence definitely lacked. Definitely won't be returning.
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February 2024 by Michael Glover
Alternator went out and Monroe came to the rescue. Friendly guy at the desk, quick diagnosis and we were fixed within a day. Helpful with recommendations and overall great service
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February 2024 by Terry Lieske
The technician and employees were very knowledgeable, kind, and attentive. I was told exactly what was wrong and no up selling occurred which I really appreciated. Thank you!
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February 2024 by Unicorn Purple
I encountered some challenges at the Monro location on the north side of Milwaukee. However, upon connecting with Nick, the district manager, the issue was promptly addressed. Subsequently, I visited the Monro branch at 6112 S 27th St, Milwaukee, WI 53221, where Abrahim and Pablo provided exceptional service. I am pleased with the resolution and intend to
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February 2024 by Alfred Murillo
Excellent service
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February 2024 by Janis Salmeron
Great customer service and a fast oil change that included a tire rotation! Look for coupons online!
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January 2024 by Jerry Wall
Aaron is smart manager who treats his customers with respect!
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January 2024 by Kesha Highshaw
Caught a flat tire yesterday while out shopping. No one could get us in to plug a tire yesterday or Sunday. Most places was saying drop the car off (Saturday) and leave it and they will get to it sometime on Sunday. Well frigid weather, icy roads, and a spare tire just wasn’t going to cut it. My sister highly recommended going to Monroe. We arrived this morning shortly before they opened. Pablo was nice, helpful, and stated the technician will arrive shortly and will take care of us. We were in and out without an appointment, or long wait. Pablo invited us to wait inside in the warmth. I didn’t catch the technician name, but they both were all about customer service. Provided the three “E’s”-Easy, efficient, and exceptional. Along with the three “P’s”-People first attitude, patience, and pleasant. Thank you guys! We appreciate you greatly and look forward to your services in the near future!
