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February 2024 by Geoff Trudeau
After a recent disappointing customer service experience, and a couple decades of my money, I’m looking for a new smoke shop to spend at…Bought a replacement glass bowl w handle for water pipe ($12). Got it home…during removal of price sticker, handle snapped w a sizeable piece of bowl, rendering it useless. Brought back thinking a relatively inexpensive item would be replaced, as it clearly was not used. But I was told “All glass sales are Final”, which makes sense for the larger, unique pieces. As a former business owner, I understand when you need to take a hard line w a customer who’s trying to take advantage & when to realize replacing a small, throw-in item is well-worth the cost to the business…Signed,Broken & BonglessEdit: They have since offered 50% off replacement, moving them from 1-star to 3. I appreciate their efforts.
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February 2024 by Chnta Asda
The store was incredible. Flat out the best Tobacco I've seen in town, and fantastic pipe selection of brilliant quality.
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February 2024 by Amanda Henes
Had to exchange a battery and it was super easy. Staff is always chill and helpful. Fun neighborhood with good food all around you.
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January 2024 by Carlos Diaz
my favorite smoke shop by far that ive ever been to ! very welcoming, amazing staff, great vibes overall! there's a great selection for anything id need to get like cartridges disposable or not, bud, prerolls, edibles, glassware, grinders, Anything I've needed to find has been here at a very good price! they have delta 8 and HHC and other variations. lots of good deals if you make an account with the store and even the t shirts and bags and ash trays/various other items are really cool! this shop is amazing, just a little too dangerously tempting for me when i shouldn't be spending as much lol but even then, some very affordable options and good deals, and if you do want to spend more, Very gorgeous glassware that i think is from local artists :O super amazing, love this place!! there's also cool posters for local events usually on the front windows and a little basket of free stuff like stickers or candy, just literally the best vibes from this place, super stoked to have an awesome smokeshop nearby after moving here recently :>
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January 2024 by Bantuman Mother Land
One of my favorite smoking products store with friendly knowledgeable staff and wide variety of products at reasonable prices.
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December 2023 by Clair Paul
I visited Pipe Dreams a handful of times and enjoyed their knowledgeable and friendly customer service. I was in three times this week because my o-pen no longer functioned properly and I was gladly given a replacement.On my second visit, I was concerned that the cartridge I bought was malfunctioning. The customer service representative recommended purchasing another battery. Despite purchasing another battery, it was apparent the cartridge was faulty. I had to pull so hard in order to get a hit that the oil began to dispense through the mouthpiece.On my third visit I brought in the cartridge and the customer service rep remembered me from the following day. I explained the issue and showed her the oil that was in the tip. Oil was leaking from the bottom and sticking to the heating element as I twisted the cartridge off the battery to show her the defect.The sales rep said she had never seen this before and I was welcome to pick another cartridge to purchase. I asked if it was feasible to receive any type of exchange, considering the amount of product that was left in the cartridge, and the visible leakage. I was told they don’t take returns and once the product has left the store they are no longer liable.I understand their policy and, honestly, I know they did try to help diagnose the issue. However, if I’ve come into the shop three times in one week for the same issue I would take into account that I do want to support this particular local business for a reason. It’s the little things that keep a loyal customer.
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August 2023 by S W
Nice selection of bubbler pipes at a reasonable price. Beautiful wall hanging for sale too.
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July 2023 by Brandon Brunson
Pipe Dreams is a smoke shop located in the Bay View neighborhood of Milwaukee, Wisconsin. The shop has been in business since 2010 and carries a wide variety of smoking accessories, including pipes, bongs, papers, grinders, and more. They also sell a selection of CBD products.The shop is owned and operated by a friendly and knowledgeable staff who are always happy to help customers find what they're looking for. They have a wide selection of products to choose from, and their prices are very reasonable.Pipe Dreams is located in a convenient location on Kinnickinnic Avenue, which is a major thoroughfare in Bay View. The shop is open seven days a week, so you can always find what you need when you need it.
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July 2023 by Kelly Zernia
I've been coming in pipe dreams for at least ten years, long before I lived in Milwaukee. This is a Milwaukee GEM! Always friendly, welcoming and helpful. LGBTQ+ friendly business. Also, just a downright cool vibe.
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May 2023 by Bridget Bartleson
Stocked up on my incense collection ?
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April 2023 by Kirstin Wolter
Was sold a defective piece and refused refund or return. Was offered 50% off of a new piece. Make sure you test any waterpipe with water before you purchase!
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February 2023 by Tim Mazies
Great vibes 4 Days. Pipper will take excellent care of YOU!
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February 2023 by Aurora SnowFall
Friendly staff, great selection ??
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January 2023 by Michelle Kasper
Super knowledgeable girl on staff, A+. Friendly place. Support local.
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December 2022 by Dominic Smith
wonderful service from staff and awesome rewards program
