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April 2024 by Gregory Stenseth
Placed an order for delivery. The store had door dash deliver it. When delivered half my order was missing. I thought I'd call the store and have a correction, no one at the store answers.
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April 2024 by Briawnna Jones
The boneless wings were good, but the pizza was undercooked and had no flavor. I was disappointed in my order. I will say the staff was nice though!
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March 2024 by Raynna Thompson
Ordered delivery about 2 months ago, delivery was longer than estimated which this was the second time I’ve had a problem with their delivery. They never told me my order was delivered no notification so my food was sitting in the lobby for awhile. Once i got my food, my pizza was cold which i had to heat up and found my chicken to be raw in the middle. I complained multiple times, spoke to a manager and he told me all he could do was give me store credit. Called another number which she said i could receive a refund and to this day i still never heard back from anyone nor received a refund. Horrible! I could’ve gotten sick or worse!
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March 2024 by Antonio Stanley
Try not to order at this place, as they frequently get orders wrong. Only my second time ordering from here and it's the second time they got my order wrong, but this time they got TWO things wrong. They forgot my drink and one of my sauce packets I PAID EXTRA FOR. I had to go out of my way to call the store back and they fixed it, they had ANOTHER door Dasher to bring me a soda 15 minutes later when my food was already cold. Nothing was done about the sauce.
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March 2024 by neighborly
this is my first time actually getting pizza from them, as they have cancelled my delivery order despite supposedly being open multiple times (I order around 8 usually).Like y’all could have at least tried. I get that you’re closing, but I didn’t even recognize what those cinnastix were when i opened that box and thought they were some undercooked breadsticks. Do better y’all, you’re the only Pizza Hut within delivery distance of UWM. Think of the bank you could make.
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March 2024 by Megan L
Ordered spicy garlic wings got them they looked like parmesean wings that weren't even tossed. I was told they spicy garlic is an in between taste of garlic and parmesean by staff. Which is wrong. Wings werent spicy or had no garlic. Paid for extra cheese didn't look like any different from the other pizza in my order. Food taste as if it was hours old. I usually go hard for pizza hut. It's literally the only place who pizza I loved. I might be done after this. The Past month 4 out of 6 orders were wrong.
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March 2024 by Kyle Vos
Placed an order for pickup and the place was apparently closed 2 hours after it was supposed to open.
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March 2024 by Carrie Mitchell
This experience could have been great however I was missing my sauce for the breadsticks and the person who took my order on the phone confirmed that I wanted sauce and im sure I pa8d for sauce. so those breadsticks ended up in the garbage because without sauce it's equivalent to chewing on a cardboard box. So since these breadsticks went into the trash I might as well just have thrown away $7 or shredded it it probably would have had or moisture than the breadsticks.
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March 2024 by Mason Oh
The service from this place is on par with an animal vomiting their food in front of me, but at least the animal delivers something of substance. Never ordering from this place again.
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February 2024 by lizandro Prado
Was told over the phone our order would be done in 15 minutes ... then when we gave time went in people were waiting in lobby being told 10 minutes " your stuff be done in 10 " ... 45 m8nutes later same person is telling people 10 minutes l also had the honor of witnessing the same person go to the back and thru the lil window I see her working at the food with a cigarette short in her mouth !! At this point my kids are hungry af and I still stayed and hoped for the best when I went again to check on time she finally says oh there's 3 orders ahead of u ... I go home and someone calls to complain about our order and at this point we are told the pizzas are out why did he leave . Frustrated beyond belief I go back but the wings we ordered we were given 8 boneless instead of 18 bone in ... I wanted to take the wings and leave so bad but the pricing was way diff so I told the lady my wings were wrong to wait again for the order to be corrected horrible customer service to say the least I do not think it's sanitary to have a cigarette piece in your mouth while preparing food if u have 5 customers ahead of a new order say that don't have people told 10 minutes for stuff that takes 20 min to make and have orders ahead I will never go back to pizza hut ever again there's a reason why I didn't eat this in a long time and look at the irony . NEVER AGAIN PIZZA HUT WILL U GETT MY MONEY
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February 2024 by Abdallah Saleh
Bad customer service, waited over 2 in a half hours for my order. When the delivery driver came I was missing half of my
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January 2024 by Jesse Peterson
There really are no words to describe how horrible this location is. Ordered 3 pan pizzas a few weeks ago. Received 3 pizzas with unproofed dough that were closer to thin crust than pan. Had to contact the corporate office as they do not actually answer their phones in the store. I was given a coupon for a free large pizza. Today i redeemed the coupon. The pizza I received was worse than the first order. The crust was crunchy and flat. Cheese was cold and hard. The actual outer crust was all broken up and dry. This is, by far, the worst pizza I have had in my life. Do yourself a favor and go to a different location if you want pizza hut. You will be severely disappointed if you order from here.
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January 2024 by Ebony Smith
Let’s start off with the fact they aren’t supposed to or don’t have to wear gloves while handling pizza, the employee the told me that verbatim. Second another employee was literally smoking a vape and spitting in the trash can next to where the food is prepared!! Yea idk but this place needs to be investigated.
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December 2023 by TUDDAWUDDA Bentley
I order 12 wings with a double stuffed crust pizza the wings I wanted was parmesan garlic and dry rub a lemon pepper when I got my order the wings was just tossed in together with each other no paper to divide them they was fried to hard they didn’t give me napkins seriously the service really sucks at this place for the money I spent my food could of came out right
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December 2023 by Colin Kiehm
It's always a breath of fresh air when you get such good service! Leshondra was awesome! Polite, kind, helpful and positive! That's hard to come across these days in the service industry and we greatly appreciate it.
