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March 2024 by Jaelei Beauty
Friendly staff and clean facility. Just a short walk from my work place and love the scenic walk down there.
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March 2024 by Patrick Gatton
Great location! Clean!
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March 2024 by Robert McGarrity
Location was remodeled this winter and is now a little more open and inviting. Washrooms were clean, all the equipment was functional and full black card services. It's my work out stop anytime I am in Milwaukee
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March 2024 by Randolph Magone
Front Desk Staff professional and accommodating
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March 2024 by A M
After the remodel, they still have the same equipment they had the last time I came here several years ago, also I’m not a major fan of the overall layout. It seems this location doesn’t get super packed compared to other Planet Fitnesses on weekends and certain hours during the week.
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December 2023 by Tim Nelson
They turned the music way up after the remodel. It's not good music for working out. Let us listen to our own stuff. Considering a quieter gym
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December 2023 by Trey Barker
They just redid the place and it's literally not any better. Free weights are in a smaller area, still only 2 Smith machines and they eliminated the gym entrance from the parking garage. This was always nice to be able to avoid the cold during the winter.
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December 2023 by Aditya Dimri
Rude front desk! Do not know how to help members for 2 days in a row! Avoid gym, instead go to Golds Gym right across! Also great spot to take your membership dues but then making excuses when you try to sign up!
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December 2023 by A
This gym has been closed since October (it’s now November 30th) and they still charged members a monthly fee. This is straight up criminal… not only that but they jacked up their monthly fee ($10 to $13), increased the annual fee, and added a “startup fee” for new members. So much for the affordable gym for everyone. Continuing to charge members for a closed gym is beyond unacceptable but is exactly what I expect from this mediocre gym. Shame on you.
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December 2023 by oceansoflorewi
Closed for 'Construction' for what seems like indefinitely yet you still bill me this month?- how convenient. I'm laughing at the questions below me asking when they open again- generic replies no answer.Also - there is an INSIDE entrance if you take the skywalk from second floor Tj max area and then take the private staircase down to the first floor indoor planet fitness lobby. ZERO excuse to be closed. Sheer laziness imo. Gym should be KEPT open for those who live here dt, pay monthly fee, and know about the alternative lobby entrance that is easily accessible from inside conjoining grand ave mall skywalks.Your new worker over the spring/ summer 2023- the curly haired mixed dude downgraded me by mistake to a basic membership when all I wanted to do was make DT my home gym- didn't call me back to fix the error and restore my 19.99 grandfathered in black card I've had since 2015 and NOW your gym is the only one I can go to. I spoke to the store manager personally on the phone and she NEVER followed up to fix the issue.Planet fitness head honchos make it VERY difficult to near impossible for store managers to have control over anything in their system leading to poor resolutions when customers are screwed over by isolated location mistakes.Not only is the planet fitness culture a bit 'culty' for my liking. But this downtown location makes the poorly ran big brother gym company even more difficult to trust as your gym for life - especially if some superficial reason like outside construction halts the physical and mental well being of others.SHAME on you guys.-Insert generic planet fitness reply below that doesn't touch on my underlying core issues- lol
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December 2023 by Justin johnson
They have the location temporarily closed for renovations but they didn’t let any of their gym members know. Not a email or even a sign posted in the location to warn us. Truly ridiculous. Not to mention that we’re paying for a service we can’t even use.
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December 2023 by Hunter
Change your hours on Google at least if you're not going to tell your customers that this location completely closed. Rather than waste our time trying to find and pay for parking, only to find out it's closed for renovation.
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October 2023 by Mostly Anonymous
They don't seem to know why my account was charged. I was an Xperience Fitness membership holder and of course it got transferred to Planet. I had the middle level $20 membership at Xperience. That included the perks of going to any location. I have not been to the gym since the buyout but got charged $20. That was fine, as I knew I'd be going soon after my couple months break. However, Planet only has the $10 and the $25 membership. I was told that my membership had rolled back to their $10 basic level membership because the one I had did not exist. THEN WHY WAS I PAYING FOR PERKS I WAS NOT GETTING FOR MONTHS?! They still charged me $20 every month. I am only allowed to choose 1 home location. They didn't even seem like they were sure. I asked if they coukd find out or get me a refund. They told me to try going to a different location...that was their solution. Everyone there is clueless. Also, good luck finding any parking near this location. Will probably be canceling soon.Edit: That's just it, no one seems to know my home location either, even tho you brought up my information on your computer.
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August 2023 by Property Manager
I was an Xperience fitness member that had my membership automatically rolled over to Planet Fitness when they bought my gym. I was told my several staff, at two different locations (called to confirm accuracy of info I was told) that Xperience Fitness members would get a free month with Planet Fitness while they choose if they will continue being members of the gym. We had until August 17th to either cancel or choose a Planet Fitness package or we will be charged the Xperience Fitness rate we had when they closed. As a car-less individual, both closest PF gyms are a significant bus ride away, though I made the trek to at least try out the downtown PF. Several days later, while checking my credit card statement, I see a pending charge from PF for next month's dues. We hadn't even hit August yet and I had never confirmed continuing with the gym.You can imagine what happens next- the endless rounds of calling and speaking to clueless staff and a manager that is never available. I was told by one staff that I had to come *in person* to address it when the manager was available between 8am-4pm- exactly most people's work hours. UTTERLY RIDICULOUS. I had to contact my credit card company to file a dispute. The dispute when through and a charge back was issued, only for PF to charge me AGAIN with an added late fee. Had to take a half-day off from work to go figure out out in person. The only redeeming interaction was with staff person Robert who quickly waived all of the fees and cancelled the membership I never consented to. PF told clients that they had until mid August to choose then snuck in a membership charge in July and made it difficult to get it resolved.Due to this gym's lack of communication, lack of staff training and lack of business ethics, I would not patronize them in the future and nor would I recommend them to anyone.
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August 2023 by Peter Sola
Great investment. Have Planet Fitness Black membership. Use the massage chairs to relieve my back aches. The facility is always clean and never have an issue finding the equipment to use. Team at the front desk are very friendly.