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October 2023 by g te
Fat guy over there was very rude, and not helpful because I didn't know how explain what I He gave me attitude just because English is my second language. In the end, he's coworker help meVery poor selection of plumbing, compared to other places in Wisconsin or Illinois
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July 2023 by Lisette Whittaker
I was strongly encouraged to come here because they specialize in Kohler parts and have any/every plumbing item under the sun. The woman behind the counter was very kind and immediately greeted us, however, the guy/owner was very rude. He barely looked at us, shrugged his shoulders, and said sorry. He said we'd have to change the entire tub spout rather than just the diverter spout itself. We left and found the part for less than $5 at Ace Hardware. They are so friendly and willing to help, unlike this place. He clearly didn't know what he was talking about.
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April 2023 by Randy B.
They do have almost every plumbing part you may need and they know it!! I think most of the items are excessively marked up because they know you will have a hard time finding it anywhere else. The two guys in the store when I was there are not overly helpful or welcoming. Still one of the better retail places for odd ball parts, just don't expect your friendly "hardware" guy.
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April 2023 by Joseph Schluge
A++ Over the years they have got me out of a few jams, not only have had always had the parts I thought needed, they also steered me in the right direction to a better fix more than once. Highly recommend
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April 2023 by Phil Balg
Called and SPECIFICALLY asked for a Moen part and was told that they had it in stock. DROVE ALL THE WAY ACROSS TOWN only to be told that they didn't have the part. The man said he thought I needed a Kohler part instead. MOEN AND KOHLER DON'T EVEN SOUND ANYTHING ALIKE OVER THE PHONE! While waiting in line there were customers that were returning parts that originally were told that they needed by the workers there. And the Worst part was that he didn't even seem to care and that it was no big deal that he told me the wrong information over the phone! I think it's time for those 2 guys working there to quit and retire, especially if you can't even HEAR OVER THE PHONE. If I could I would give them ZERO STARS!
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March 2023 by Greg Shell
For all homeowners with plumbing issues whose property was built in the '50s, replacement parts are available.
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March 2023 by mike
I took kohler fixures to them 8 years ago, they all looked at it and said they are discontinued, I called a plumber looked at them told what they are and they are readily available even 8 years later I orderd them on amazon.
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March 2023 by Sheila Skenandore
I have gone to them for all my plumbing parts and they always give me helpful advise and the exact parts I need. They are the best at what they do! They also share the knowledge with you to help.
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February 2023 by david kurczewski
Very knowledgeable and helpful staff. They have saved me a lot money over the years by advising/ coaching me on home plumbing repairs.
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February 2023 by John Dimmick
They know what they are talking about and very helpful too!!! I recommend a lot of people to this business!!!
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January 2023 by Autumn Walker
We have been struggling to find someone to replace a bathtub cartridge and when we came here, the two men were extremely helpful, educated, and nice. Plan to return when we have anymore plumbing issues :)
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January 2023 by Tonok Walk
Unfriendly and unhelpful. Told that customers are not allowed to “look around”. When asked about PVC pipe fittings, was told to look on the internet. Will never return.
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December 2022 by Bill Garrett
Walked into the store and told the salesman what part I needed, and he promptly told me I did not know what part I needed, and I'd have to return to the store with the pieces I needed to put together or he wouldn't sell me the part. Never been so rudely and arrogantly treated by a salesperson in my life. Do yourself a favor and steer clear of plumbing parts plus. The plus must stand for arrogant attitude.
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July 2022 by Christopher Katzban
Great resource to have available, life saver if you have older plumbing fixtures, very knowledgeable and helpful!
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July 2022 by Don Luke
Website said they were open on Saturdays for all the way across town for a part they were closed not a good way to do business
