-
April 2024 by Ashley M
Terrible! Sandwich had very little meat and what was on there was weird end bits. So were the tomatoes. It was mostly bread and it was barely toasted at all. I reached out to customer service and they were zero help! Go to the Mayfair location if you must. They're at least decent. I threw away the rest of the sandwich I had left in the photo.
-
March 2024 by Blue Blu
Quality ingredients ,great attentive staff, great service , cozy place to eat.
-
February 2024 by Gilbert T.
Potbelly's is once of favorite sandwich shops and the sandwiches are always so good. service is always fast as you want it from the time you order, ambiance is nice feels just like a potbelly.
-
February 2024 by Shane
Not sure who does the hiring but thy MUST be desperate. Customer service over the phone was rude & needs attitude adjustment.
-
January 2024 by Hugh D.
Potbelly has great sandwiches but I would not recommend using them for catering. We placed a lunch order for a offsite meeting for 30+ people through the Potbelly website and their catering team. Paid, had confirmation number and receipt. Unfortunately the order was NOT filled and we had a lot of hungry people when the lunch never came. This left us with very limited options to feed a group of this size at the last minute. Calls to the Potbelly catering number provided went straight to voice mail. I started calling the local Potbelly stores and they had no record of our order. The local shop did offer to fill the order but indicated they would need about two hours and additional time to deliver as they only had two employees working. The catering team did provide a full refund and apologize, they offered a few free sandwich and cookie coupons for our "inconvenience." Again, good food but large group orders don't seem to be their forte.
-
January 2024 by Tom Norman
Do not order from here. You will only get half of your order.
-
December 2023 by Jared Patton
Came this past Saturday and I believe her name is akira (sorry if I spelt that wrong) but she had on the holiday accessories. Omg! Literally the best customer service I’ve had in a while. Definitely felt greeted as if I was walking into a family house. The energy was amazing and I just appreciate good customer service when I come across it.
-
November 2023 by Colin M.
Best customer service I've ever experienced from a Quick Service Restaurant in Milwaukee. the shop has good food which brings in a large crowd over lunch when I typically am there, but the line moves fast. Overall positive experience. So positive that I felt the need to download yelp and leave a review after today, which has been one of many great interactions. S/O to the people working there.
-
October 2023 by Sheldon Jones
I was at this downtown location on Monday n place a order for half meatballs n turkey sub n the young African American lady was sneezing ? didn't have on a mask etc or hair net nor the other young man that prepared the food I still think it should be implemented n very unsanitary for the public to do
-
September 2023 by Adel S.
Bad customer service if you order on line and pick up time is 9 you be lucky if you get it at 10 they just do not care
-
September 2023 by HA M.
Ordered a 'skinny' BLT from here. It came with ONE piece of bacon on it (skinny is supposed to relate to the size of the sandwich, not what's in it). Are you kidding me? Complete waste of money. Also had small baked potato soup which was pretty good. Still, with a crappy sandwich - aren't they a sandwich shop - I'm not inclined to go here again.
-
August 2023 by Nancy Herrera
1st girl making the sandwiches had the ugly face like she didn't want to work. If you work in public be friendly. 2nd the cashier tried and I hate to say, but in reality they tried to scam me. I paid w. My debit and said approved the 1st time. She called me back 2 minutes later and Said it didn't go through made me insert my card again, my bank notified me that I was charged 2x. I called and the lady guaranteed me it was pending and I'll get my money back by tonight, made up a whole story how their employee card didnt go through when the 2nd time she made me insert she didnt swipe SH%T ha! 2 minutes later my money was returned. Complete joke I know they tried to charge my stuff 2x. BEWARE AND DOUBLE CHECK CAUSE THEY ARE NOT HONEST this is downtown and have alot of foot traffic they find it easy to over charge and think they can get away with it.
-
August 2023 by Trey EL
I'm never coming back here. The two black females that was working when I came in were just completely rude and arrogant. I was waiting in line for 15 minutes for service, mind you nobody was ahead of me and I acted as if I wasn't there. F-ck this location. Go elsewhere for good service.
-
July 2023 by Hannah M.
There was lettuce on my PB&J? Like, kind of a lot? Nasty. Quality check must have been on the back burner for whoever made it. Just honesty.
-
July 2023 by Trendell EL
I'm never coming back here. The two black females that was working when I came in were just completely rude and arrogant. I was waiting in line for 15 minutes for service, mind you nobody was ahead of me and I acted as if I wasn't there. F-ck this location. Go elsewhere for good service.
