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July 2023 by NATHANIEL E.
Very bad customer service. Constant mistakes on accounting information. Very hard to get through when you call to speak to a live person
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March 2023 by Lisa M.
THIS IS THE WORST BANK I HAVE EVER USED. I purchased a car from Russ Darrow and unfortunately my loan is with Prime Financial. Most recently, I made a car payment and instead of taking out 1 payment, they took out 2. They acknowledged their mistake but instead of sending the money back to me through the method they took it out, they put it in a savings account at their bank not mine. I have been working for days to try to get connect my account with theirs. The website sucks and is not easily navigable. RUN, RUN fast from this bank. Just terrible. This is the second mistake they have made and my car loan is only 8 months old. I called Russ Darrow already and told them to stop getting loans through Prime. It's been over 10 days and still don't have my money back. Lisa
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March 2023 by Lourdes Scott
Worst app ever, cant make payments to my loan now I have to go in person to see whats going on. ! Hate it ... I have never heard of this bank before .
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January 2023 by Roberta Butkiewicz
Every time that I needed a check or making a deposit I was treated kindly and professional. The service was great.
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February 2022 by Denise Marie
I joined Prime Financial because they were affiliated with my job and was told they would help me with things I needed to get done. Initially they help with building my credit score. Later when I needed to get more things done they wouldn’t help. Not sure how much longer I will be with them and won’t recommend them to anyone.
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February 2022 by Roberta Russell
Every time that I needed a check or making a deposit I was treated kindly and professional. The service was great.
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January 2022 by Krista Baxter
They service has got very poor im looking for a new credit union now
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July 2021 by Heather Dano
If your undecided of what credit union do not pick this one!
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April 2021 by Cheryl .Sowat
I have been with Prime Financial over 21 years now. I have never had a problem there’s never been any errors. Now I have my mortgage with them. You can transfer money, send money to my friends and family easily! I’m afraid to go anywhere else. Everyone’s always friendly and knowledgeable.
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January 2021 by Dale Prellwitz
If it wasn't for the hassles of changing my direct deposits to a different financial institution I wouldn't be a current member. I hate the fact that deposits to my account are held until Prime Financial finally decided to make them available. Withdrawls/charges to my account are immediately removed from my available balance. Overdraft charges and fees are withdrawn the second my available balance drops below zero even though a pending deposit is waiting to be added to my available funds.I would not recommend Prime Financial to my worst enemy, much less my friends.
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July 2020 by Emily G.
I like this credit union but I wish a requirement for all banks/credit unions is that they should have an outdoor walk up to ATM especially when it's times like this when you aren't allowed in the building and it would be helpful for people who don't or can't drive and can't use the drive thru ATM. I don't drive so How can deposit check or something when I can't use the drive thru ATM or go into the building.
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June 2019 by Google User
It's a good bank they have a coffee maker and a coin counter for account holders but one time i had fraudulent charges they told me it would take 90 days to resolve. luckily the merchant refunded me
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March 2019 by Reyah D
Good bAnk . But loan officer never return phone calls or online messages
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October 2016 by Tim Lyon
Great bank, and very friendly people.