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March 2024 by Missy Faye
*** SERVICE MEMBERS AND FREQUENT MOVERS PLEASE BEWARE!!!*** Please do NOT use this location if you do not have to! I lost my entire home to Public Storage today due to their poor maintenance and negligence. I entrusted them and moved the items of myself and 3 children and my service dog from a 4 bdr single family home into their storage facility...only to open my unit today and see that EVERYTHING was damaged from water entering the unit. All of our items had mold growing on them (EVEN THEIR WALLS AND FLOOR) and anything that could rust DID rust!!! The insurance is an ABSOLUTE joke!!!!! $5000 with a $100 deductible!?!? I have been in tearssince moving my items this morning because sentimental pieces of furniture from deceased relatives were DESTROYED and full of rodent feces. Some animal has made a nice tunnel through the ceiling leaving flakes of insulation on my furniture. Even the hole in the ceiling has mold in it. I was forced to leave some items behind and I do not know what to do with the items I have because everything is CONTAMINATED!! Today was supposed to be a perfect move for the kids and I and now I feel as though my heart is going to explode from the anxiety...because where are we going to sleep?? How am I going to be reimbursed for an entire home when the max is $5000?!?! What am I going to do with these contaminated items that I really had no choice but to take to avoid paying another $200+. Devastated is not even the word for it!! Where is management!?!? I do not want to speak with the people at the location I have already done that! She saw the damage and was very helpful and understanding as she has been since DAY 1!!ALSO!! AFTER REVIEWING THE PHOTOS TAKEN, IT WAS DISCOVERED THAT THERE WERE ANIMALS WATCHING ME MOVE OUT OF THEIR SPACE.
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March 2024 by Theresa “Tree”
67th and Appleton new rock thank you for all the support
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March 2024 by Jen Vega
Unfortunately, I wouldn't recommend this place to anyone. We secured a unit last summer to store furniture items. The unit was already dirty with a large oil stain (slippery) in it. Additionally, there were times when we couldn't even access the unit because it was covered in bug. When we finally retrieved our items, they were damaged from the vermin that had clearly been in and out of the unit. There was something that came in through the roof and dropped all kinds of debris all over from overhead. The bugs that were covering the building last summer had also found refuge in the unit. Items required professional cleaning and the bugs hitched a ride in all the nooks and crannies in the furniture and we found ourselves killing them for weeks after! Thumbs down!
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December 2023 by Edward Johnson
Ebony is the absolute Best
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December 2023 by Nico Lovee
Angelica helped me out at your location on Appleton and made my check in a BREEZE! I was having issues with my unit at U-Haul and I was frustrated (my apologies if I came off rude, Angelica) but her friendly and helpful customer service is what sealed the deal for me. My unit was clean, the door wasn’t all jammed up, and very spacious. Thanks again!
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December 2023 by Queen Cookman
Angelica has awesome customer service skills she’s very knowledgeable about the different sizes they have and what could be stored in them if packed properly. She has a very cheerful spirit and she’s patient Thank you again ?
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December 2023 by Shaunye Edwards
Ebony is a special person love her
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October 2023 by Adnertal W
I was really having a hard time with my unit ,things were wrong, but after a couple of calls my problem was solved. Ebony took care of the problem even giving me a different unit .the other unit was great. I applaud her service cause i know days can be hectic .She never frown or gave me a stupid response. she got up and always said let me see what i can do. After being so mad ,today i talked to her she said come in i got another great unit...Thank you so much EBONY cause i was gonna give up on Public Storage. Once again thanks Ebony for making me stay..( this is for the location on 66th Appleton)
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August 2023 by antonio tate
Ebony is very professional & courteous she’s ELITE THE PERFECT GEM TO PUBLIC STORAGE
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August 2023 by Felishia Shaw
Ebony & Ericka has great customer service skills and both ladies are very polite and make it easy with assisting customer with what they needs of service we need more customer service workers like them. Highly recommend ?
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August 2023 by Michael Crockett
Ebony is a true Gem a pleasure to have met
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July 2023 by Kenny Kilpatrick
Ms.Ebony is great she was so helpful.
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June 2023 by Jerome Burks
Ericka has very good service
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June 2023 by Sheldon Jones
I had place my things in this storage on tge Appleton location April 30th as was closed to my location from where I was moving..To my surprise I had discovered its a rat infestation at this location and when I went to this storage to get some thingsIs when I realize of my storage was affected upon opening up the door I seen plenty of rats inside my unit and crawling eating away the insulation on the ceilingI've mentioned it to management as I can visually see things in the front is damaged I'm very disappointed not getting assistance help with this matter as u had gotten extra insurance that I Pay for and told me it only covers $5000And I have over $30,000 of my personal property thereI'm currently is pursuing this matter legally and I advise no one to store their things here ..I'm disabled n now I'll have to move my things in see whats savable as I can't afford this.. I will be pursuing this more with news media to let them be aware what I'm Going through with this matter
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March 2023 by LaLeace Thurman
Ebony on Appleton is Thee Bomb? dot Com... PERIODT‼️ ?
