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February 2024 by Becca Lopez
Awesome job fixing my car. Looks flawless and it was very clean and looked beautiful at pickup. Friendly people and speedy work too.
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February 2024 by Halanna Lathon
Communication is poor. I was initially told it would be a 4 day repair.. On Day five ( last Friday) I was told it would be ready Monday or Tuesday.. It's not Wednesday and I was told hopefully Friday. I'm actually got sent a link to review service before my car is finished... ? This seems in line with my experience so far.
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February 2024 by Jan Jackson
Merrina Johnson was my contact at Russ Darrow. She oversaw the repair of my car. Merrina had the patience of a Saint with all of my questions. She managed to get my car done today so I didn't need to keep the horrible loaner from Enterprise all weekend. She is definitely a magnificent asset to Russ Darrow. I would recommend her to anyone that needs to have their vehicle repaired. She even handled reimbursement from the insurance company for damage that was not included in the original estimate. She is very professional, personable and got my car repaired in a very timely manner. My car looks and drives just like it did before it was hit when it was parked.
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February 2024 by Denise Fritz
Communication in beginning not the best ....finished product EXCELLENT
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January 2024 by Jean Stark
Excellent work and great people working there. Highly recommended to everyone.
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January 2024 by Yolanda Robinson
I haven't got my car yet. Been there since January 10th.
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December 2023 by Tracy
I recently visited Russ Darrow Bodyshop, and I must say it was a pleasure. Bethany Herrman, in particular, stood out for her exceptional service. She kept me updated throughout the process with regular phone calls and emails, ensuring I was well-informed.The staff were incredibly helpful and accommodating, making me feel at ease when asking questions. The communication was seamless throughout the entire repair process.The quality of their work was impressive, as they skillfully handled the replacement of various parts, including my bumper, sensors, brackets, chrome, and paint.The cherry on top was that they thoroughly cleaned my vehicle, which was a wonderful surprise.Although I hope not to require their services again, RussDarrow Bodyshop has undoubtedly earned my trust and would be my go-to choice.
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November 2023 by Gary Ebert
They had my car for 30 days. Wheel rim and tire replacement. Lack of communication. I still don't know what they fixed. Couldn't get an estimate.
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October 2023 by Ann Marie Bonini
Everyone was awsome and worked with my anxioty I'd recommend them to anyone In need.
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September 2023 by Debra Sama
My bumper looks great. The paint job was excellent. They washed the outside and vacuumed and cleaned the inside, which was a great surprise and much appreciated!!
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August 2023 by raejae01231
They were very unprofessional and i felt like their communication was bad. I ask a question about my vehicle that was in their care and was told to ask the insurance company. It’s wasn’t an insurance question and the lady i talked to was very rude.
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June 2023 by S Hubbard
Extremely pleased! Staff was pleasant, professional and very helpful. Work was completed more quickly than expected. I am so glad I chose to use their services!Service: Body & Trim
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June 2023 by Dale Coppock
I took my car in to have my driver side door replaced and part of the quarter panel needed to be repaired. When I got my car back it looked brand new and they detailed the inside and outside.
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June 2023 by Rob Rathmanner
It feels like I was conned into paying for repairs. I asked for a phone call and documentation before repairs were done on my vehicle. I was unable to give them a Google on the repairs they just wanna head repaired everything so now I owe them $4700 to go get my car back I don’t feel like the process, lol was communicated properly and when speaking with manager, they didn’t even care about anything I was upset about. The manager actually got mad and a bit hostile on the phone. He kept saying the paperwork was signed and that the work was already done and I can come pick up my vehicle. The paperwork that I had signed when dropping off the vehicle was not filled out at all, and was explain to me by receptionist that I was signing it now so I will have to stop at later when I approve the repairs. not that they could repair whatever they wanted without my verbal permission.They did a great job with getting the work done quickly, but it feels like the system is set up for people that come in with insurance plans they have to pay no matter what.Service: Body & Trim
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April 2023 by Jean Beckley
Everyone I met and dealt with were courteous, kind, and very efficient. They made my visit very comfortable, and I was very pleased with the service and I’d like to thank them all.Service: Antique restoration
