June 2019 by Aaron L.
I legitimately don't understand why I still come here when the service is always such a huge let down. The food is only decent half the time. Why? Why do I continue to come here when I'm continually disappointed?
June 2019 by Greg B.
That's it, I can't take it anymore. I literally just sat waiting for an order mozzarella sticks for 20 minutes. I don't care how good Sonic's food tastes, they've permanently lost me as a customer. Didn't even get an apology from the person who brought my food. Absolutely no sense of urgency and no caring from these employees. Literally the worst restaurant experience there is.
May 2019 by Greg B.
Against my better judgement I keep coing back to Sonic even though I know they're incredibly slow making food. This time, however, I was pleasantly surprised at how fast my order came out. I ONLY had to sit there waiting for 7 minutes, even though I ordered ahead on the app. After driving off, I started to pull the food out of my bag to eat it while on the way back to work. A terrifying scream of primal rage came out of me as I noticed that both of my items were not even close to correct. I had ordered a plain double cheeseburger and a chicken sandwich that should have only had a piece of cheese, lettuce, and bacon. Instead I got two chicken sandwiches with mayo and pickles. After fighting my way to get back there through the busy area that is Miller Park Way, they remade my food. Unfortunately, the cheese on the burger was not melted and the patties were overcooked. Also, to call the chicken on the chicken sandwich lukewarm would be exceptionally generous. Though Sonic as a chain restaurant is clearly successful in other areas and having locations in Milwaukee has potential, there is not a worse restaurant in the entire Milwaukee area.
May 2019 by Danielle M.
Absolutely horrible unprofessional service. Girls with their hair trashed with no uniforms on serving food. Took 3 times to get our order right. Was served a RAW hot dog. Not cold... raw, uncooked. Asked for a to go bag and never got it. Had a drunk homeless person wandering around trying to get in their door and no one came out to address the situation. Thank goodness I don't live near here and won't be back. I'll stick to Palatine. Oh also their speaker system wasn't working so that was fun lol smh
May 2019 by Kylie S.
Sonic is one of my favorite go to places for milkshakes. They have amazing happy hour deals, late night deals, and great deals on the app. I believe if you order on the app it's half off shakes and burgers all day. While I love their deals they are out of a lot of ingredients on almost a daily basis. Their strawberry banana shakes are my favorite, but the last couple times I have gone they were out of bananas. The last time I went there they were out of both bananas and strawberries. They already have a limited list for shake flavors, so it's a little disappointing, but when they do have them they are delicious!
April 2019 by Luise W.
Honestly, wouldn't even give this place a one star. We just went here after a brewer game to get some ice cream. There was quite a few people both parked in the stalls and in the drive thru. We parked in the parking lot and walked up to the screen thing to order. We were there for about 4 minutes deciding what we wanted when an employee came out and said "they were too backed up to take our order." No I'm sorry or if your okay with waiting we can take your order. Just plain we can't take your order. I'm sorry, but all we wanted was ice cream. How can you not take an ice cream order?! Mind you as we were sitting trying to figure out where to go for ice cream, 2 cars pulled up into stalls and as we were walking to our cars they were ordering. This was absolutely ridiculous and unacceptable. Will not be returning.
April 2019 by Matt Pinzer
Terrible quality. Ordered new BBLT and bacon was burned and it was the dirtiest sandwich I've ever seen. I drove 30 minutes to get there, was incredibly hungry, and threw it straight into the trash. Asked politely for an extra cherry in my drink and they put none in it. This was mid afternoon; not busy, so just the way they operate.
April 2019 by Skyler Pedersen
This was my very first Sonic expirience and despite my skepticism and the poor weather, The food was GREAT! Dogs and tenders is the route I went and im not turning back. Thanks Sonic, see you soon!
April 2019 by Tom McEiver
I was given the best chocolate shake of my life...it's amazing how life teaches You to stay alert...I wasn't ready...I could have driven by...But, life suprised me again...if you like this review please give it thumbs up
April 2019 by me Pierce
Garbage! Food gets cold too fast and makes it not good. A wide variety of things to choose from on the menu
April 2019 by Joe S.
My girlfriend and I were craving something sweet but didn't know exactly what we wanted. Then all of a sudden we both see a Sonic ad on our social media Feed and what do you know, they solved our problem. We came for the half priced shakes they have every night starting at 8 p.m. I ordered a large Oreo shake which came out super fast and was very tasty! Overall, a nice preview of what my summer nights will look like just wished they had bananas so I could enjoy my favorite flavor, strawberry banana.
March 2019 by Bierdaddy1
No more malts?!? Sonic used to serve the best malts. No more. Tater tots were cold and the chicken sandwich was a piece of chicken maybe a 1/4 thick at best. However, my kids liked the popcorn chicken and grilled cheese if that helps your decision to order here. 2 stars for that. We miss what Sonic was 2 years ago. We probably won’t be back.
March 2019 by Prince Winnings
Best fast food/ drive through. Whatever you wanna call it. Sonic is the best
March 2019 by kenzie peterson
So, I just ordered my food and they forgot the order and it was very simple. This is called a drive in but made us drive thru drive thru yet brought food out to other vehicles. This is not hard but they were unprofessional and understaffed. I am not happy and will never come again
March 2019 by Rosemary Krause
Great food at great prices.. good staff
March 2019 by James E.
Worse service ever...had to return a cheeseburger..cheese wasnt even melted...bun and meat was ice cold....wow..burger was remade and just as cold as original..but i was told it was freshly made...lmao...must definitely have lost a customer....
February 2019 by Jeremiah White
The food is...okay. The drinks are pretty good. The location I go to has literally never gotten my family's orders completely correct and always requires us to call them back after double checking the order. Maybe other locations are better in this regard?
February 2019 by Econna Candelaria
Wanted to grab a quick bite. All the young lady did was rush me through my order. She didn't offer or give condiments. Food was oily and over cooked. She had the audacity to try and look at the passenger in the car! Focus on the customer service! Not trying to pick up anything but our food hun! Very uncomfortable ☹️
February 2019 by Brandi Weber
The wait seemed pretty long but the food was good
February 2019 by Anthony Frausto
Good food, service is slow, sometimes not even given a receipt.
February 2019 by Rachael Bush
Ordered for the first time via Sonic's App! Way better experience!
January 2019 by Jared Kusch
Nice change from my usual choices of fast food. Large selection, kid friendly, tasty goodness. Medium priceyness, similar to Culvers.
January 2019 by Sierra Jade
Overpriced. Cold despite not having to wait so I'm assuming they gave me food that had been sitting out. No one I ordered for enjoyed their meal and the fries taste like freezer burned cardboard. I've made the mistake of coming back here despite having 1☆ service EVERY TIME (always assumed it was because of long lines so I tried again when there was no line). Cashiers can be unfriendly but I'm sure they get endless complaints because this place is the worst.
December 2018 by Gustavo Mayorga
The food is good, however, my experience through the drive thru is that they take too long to get your order ready. I went recently and ordered 4 burgers with tots and my wait was about 15 mins at the window. None of the burgers were unique they were all the same. I'm not sure what causes the delay, but be prepared to wait if you go to Sonic on Miller Park Way.
December 2018 by J P
They are known for tater tots it would be fantastic if they didn't Serve old cold ones
December 2018 by Carrie M.
If I could give less than 1 star i definetly would have. Customer service is non-existent. Was short changed by a manager. Employees are over all VERY RUDE. Never again.
December 2018 by Qween B King-Rios
This was the worst food and service I have ever had. Never going back here. I live in Seattle, we don't have a Sonics in our city. My 1st food on vacation on my birthday sucked and so did the service.
December 2018 by Jason U.
So, another place ruined. Went there for lunch. The girl at the drive through was laconic to put it generously. Apathetic and lazy is probably more accurate. Should have been my first clue. I ordered a hot dog an onion rings. So when I got to the drive through window, the same girl looked half asleep. She took my card, ran it and returned my card with drink. She thrust both out in one hand, forcing me to awkwardly clutch it two-handedly or risk having items drop. She offered no assistance. An automated arm would have done similarly. When my hotdog and onion rings came, she similarly thrust the food out in a way that forced awkward handling. I didn't realize passing food through a window was a skill, but she didn't have it. All of this could have been forgiven if the food was good. Well, I can't forgive. The hotdog was lukewarm and the bun was wet and mushy. The bun disintegrated when I tried to pick it up. The onion ring batter is sweet, presumably to be balanced by a generous helping of salt. Perhaps they ran out of salt just this morning. Overall a terrible experience, one I shan't repeat.
October 2018 by Anonymous Spice
Safe, secure place to grab a quick bite to eat, on the way home. Not as well lit as other Sonic restaurants in other cities. This is not a bad review! Keep up the good work.
October 2018 by Ashley Lynn
The woman taking my order was extremely rude and yelled in the speaker “what you tryna get?!”. I drove off. Horrible customer service