Summit Credit Union is known for providing both exceptional and poor customer service. Some customers appreciated the helpful and friendly assistance from staff members, mentioning quick responses, good communication, and willingness to help, which led them to recommend the business to others. However, recent experiences have highlighted a decline in customer service quality. A few customers reported negative interactions, especially during drive-thru visits, where staff appeared annoyed and unfriendly. One customer described a staff member who did not greet them and looked annoyed to do their transaction, with a facial expression that seemed to convey hatred. These interactions left customers feeling disappointed and hoped for better service in future visits. Overall, while Summit Credit Union has staff members who provide great service, recent reviews indicate that the experience can vary significantly, with some staff exhibiting less friendly attitudes.
