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February 2024 by Brandoe Lee
Stood outside from 10:00 all the way until 11:00 before someone open the door they suppose to open at 10
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January 2024 by Monique Blackwell
The customer rep was very helpful explain everything to me so I can understand I will refer to mobile to anyone
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December 2023 by Denise Ward
The service was unprofessional. I was not greeted when I walked into the store. After standing there for 5 minutes, I asked the guy if he was the only one working. He said no, so I asked him to call the other employee. She came out after two minutes.The male employee stated that I probably was a T mobile customer. I stated that if I wasn't, I wouldn't be in here. Very unprofessional conduct.
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December 2023 by Sonja Berg
In the past when we've had issues with our phones we would spend hours in the store trying to figure things out. Jodie and Amia were great! We were in and out in about 5 minutes and our issue was resolved.
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December 2023 by Chiquita Gee
Franchesca was very professional nice kind and even helped me out a lot I would definitely refer ppl here.Jodie was very cool he even helped me sooooo much in even got me to get T-Mobile internet I definitely refer ppl too this store very professional
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November 2023 by Melinda Clark
I have been a loyal customer for over 4 years. Usually have not had issues with this location until my recent upgrade. My bf wanted the S23 ultra. We were told with our plan by the store manager that it would only be a $35 activation fee when we decided to come in to upgrade. So fast forward to when we come in to upgrade. We were told by the associate that it would be over $300 for a down payment for the phone. Never any mention of this from the store manager who had been looking at our account just days previous. Then the associate proceeds to just start grabing the accessories for the phones without even asking if we wanted any of them. It took almost 2 hrs just to upgrade 2 phones. We were already upset about his customer services that when we left after we got home coming to realize he didnt even give us the right phone for the upgrade. We go back on a Sunday night the assistant store manager says we have to come back to talk with the store manager the next day. We do we proceed to wait a good 30 minutes for him & they have a line of customers behind us now since the other associate proceeded to leave in her car saying shes be right back still wasnt back after a half hour. He (store manager) then tells us that we dont know what we are talking about & that its our word against the associates word. No solution to fix the fact that the associate sold us the wrong phone. From now on we will be upgrading online to avoid bad customer service. Why should we have to settle if your employee screwed up?!?!
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November 2023 by BJay Dooley
I loveeeee this location!!!! The manager Jean is awesome!!! I swear he definitely makes me like T-Mobile! He is honestly great at what he do and T-Mobile should be honored to have him!!!!!!!
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September 2023 by Briana Lipor
After years of poor cell service, I finally switched to T-Mobile and am thrilled with the results! Thank you to Jean who was so patient and helpful!
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September 2023 by David Keyser (Dave)
Jodie completely solved my issue with my eSim card I was using to try the service for three months and replaced it with a physical one super quickly. Thanks for a truly helpful retail experience
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July 2023 by Keisha Lucas
I love John and T-Mobile store manager he did a great job kudos to John five stars
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April 2023 by Alex Engel
I went in February to turn in a device for a trade in and purchase a case and screen protectors for a new phone. The associate added a text only "digits" line to my plan and assured me this was a free upgrade with my new phone/trade in. It was not free, it added $15 to my bill and canceling it has been a huge hassle with T-Mobile. They also would NOT accept my trade in at this location, despite me being told I can trade in my old device at any location when I ordered my new phone online. Had to go to a different store to complete the trade in. Avoid this location, they can't help you.
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March 2023 by Vania Walters
Jean and his team are amazing!!! I could have chatted with them all day! They made me feel right at home and got me all setup as a new customer!
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March 2023 by Iris H
Staff member aggressively tried to sell me a 24-month plan. Did not even mention the monthly service fee despite me saying that was the reason I did not want a contract for a temporary phone.Kept pressing me repeatedly when I declined. He kept saying "you don't understand" and then just repeated himself over and over. Rude and condescending. Unacceptable.I fully accept that a T-mobile specialty shop might not offer what I was looking for. I clearly stated that I came in to inquire if they sold prepaid phones with international roaming.My first "No thank you, that's not what I want" should have been enough.I've bought an unlocked phone and SIM card elsewhere.
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February 2023 by Rishvaanth T
Went in for transitioning from Mint Mobile to T-Mobile. The transition was so smooth, my rep, Marcus was knowledgeable, guided me through the process and done in just 15 mins! Really impressed! Also they got affordable plans which is great too!
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January 2023 by Roberto Sandoval
Everyone seemed nice BUT Jean who seems to be the manager gave me a stellar experience. Not gonna lie, probably the best phone store experience I’ve ever had. Gone are the days where I have to walk in a phone store feeling like I’m walking in a car dealership. I can’t be grateful enough for the experience! Thanks, Jean!!!
