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May 2023 by Ashli A.
This hotel is gross. When you walk into the lobby it looks pretty nice. When we got into our room we noticed there was multiple different hairs on our bed. They had us change rooms. The next room we had looked fine but when we went to use the bathroom there was crap all the way up the toilet. The soap was empty and the shower toiletries were almost empty as well. Ive had it way nicer at a holiday inn.. To pay 190$ for this is absolutely ridiculous. When I brought the keys down in the morning the front desk lady was so rude and made it seem like I should've had the guy come up and clean the toilet? I was told when switching the rooms there wasn't any cleaning crew to clean the rooms so obviously I wasnot going to ask if the room could be cleaned. I haven't heard anything back yet but I will update WHEN I get a response. I will continue to call everyday until someone gets back to me. I highly recommend staying at the plaza which is only two blocks down. Our friends said it was very nice.
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April 2023 by Kelly H.
Stayed there this past weekend, the room is NOTHING what was posted online. When we walked into the room (JR Suite) we were greeted with plain white walls with no decour. A generic blue sofa thing and a brown chair. The bathroom was dirty, the tankless toilet was so close to the wall you really have to sit sideways to do you business. The sink was falling of the wall, it was just pathetic! Will never stay here again!
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October 2022 by Jay A.
I don't usually review a place before I've settled in but here we go...In short, I don't like it. It's my fault that I chose a hotel that was not on the preferred list but the hotel I love was full and the others were significantly more than normal. Me being a good financial steward went for the lower cost. I looked online using the travel tool and they had great pictures. The pictures they show are of their suits which looked okay. So I arrive and I'm in a basic room. Damn, this was not what I was expecting. Walking in through the lobby I was like oh this is nice! Then I walk into this Motel 6 level room that is sweltering hot from the ancient furnace being cranked up to hell. It's not going to cool off anytime soon so I figure out how to turn the thing off (I think), crank the window ac unit and open the window. A cold compress and now my core temp is back to normal. Ugh. Do they expect anyone to actually work in this dark dungeon nook for an office space ? And if you turn sideways you can walk through the bathroom which only takes about 1 step from the door to the backside of the tub. Why is the carpet so dirty? Like they haven't shampooed the carpet in 2 years. Ugh. Well now I know. I travel here a lot but this will be the only time I stay at this place. I'd ask for another room but it's probably not reasonable to expect it's better than this if they can't get this one right. At least the lobby is nice. One star for that. There are so many other nice hotels in Milwaukee, give one of those a try because this one my friend is not one of them. Ugh 6 more days. One star.4 hrs later....Okay so remember I opened the window and cranked the AC. I decided to go get some dinner at an amazing place (I'll tell you all about that later) while the room cooled down. I return and the place is still hot. I cranked the furnace to off like they told me but that thing just kept on cooking! I returned to a room that is still warm, and I can't sleep with the window wide open. So I call the front desk to figure out how to get the furnace to turn off. The guy says don't worry about it, we will put you in a cooler room that's a little larger. Like that they just made it right, without me even asking. Now I'm in a jr suit (I think )and it's much nicer. Is it the best suit I've ever stayed in nope, but it's what I expected when I booked here. I really like the space and it has plenty of character. I found myself talking about the next time I stay here which reminded me to update this review. +2 stars for the better room, +1 more star for the amazing service. Thank you!
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September 2022 by AJ E.
Currently staying here. Yikes!- the "junior suite" is a hilarious joke that doesn't match a single one of their online photos. The foot of the bed is literally less than a foot away from the door into the room, my side of the bed is jammed against the wall with no side table or lamp. The other side of the bed has no lamp either. You either have to sleep with your water / remote control / phones in the bed with you, or drop them on the ground on the one side of the bed where there is enough space. - front desk lady was the most indifferent human I have ever interacted with.- room door nearly impossible to unlock.- ice machine broken / told it will be at least 24 hours until the ONE ice machine has ice?- hall smells like weed.- the room furniture was completely askew when we walked in. Bedside table, coffee table, side tables, all at odd angles and not where they should be.- dust on everything.- drinking glasses in the kitchen leaking water all over the shelf, as if they had been soaked in water and not at all dried before being put there.- stains on refrigerator shelving.- the lamps are on the opposite side of the room from the bed. There is nothing lighting-wise to reach within distance of the bed.- mattress is awful.- can hear neighbors talking through their door, and ours.- stains, water marks, and fingerprints on all the hardwood furniture.Feels like we got totally suckered into staying here! Never again.
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July 2022 by Tamara B.
So very disappointed at the room they gave us! The junior suite is not at all what they advertise. I will never stay at the hotel again neither would I advise others to do so. They door keys don't even work! I know it's an historic hotel but my goodness! The air conditioning barely works in the lobby. Not worth the value or time at all. I didn't even want to give them 1 star.
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July 2022 by Quinn F.
It is a really beautiful old building, and the hotel has a certain level of charm to it, but unfortunately, our room was really dirty. The bedsheets had not been washed, and overall things were musty and covered in dust. It's hard to recommend this hotel until things get cleaner.
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June 2022 by Jasmine G.
I can never say enough good things about this hotel. You walk in and the lobby is STUNNING. It feels like pure luxury. The doors on the rooms feel like a piece of history it's one of my favorite parts of the building. The rooms are a great size for the cost and the jacuzzi (if you decide to get that room) is perfect! It's my absolute FAVORITE room to get. And the staff is always so kind and welcoming on top of it. I've never had any issues and I've stayed here a handful of times. I'm always looking forward to the next time I can come back.