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July 2022 by Erin D W.
This 1 star is only for me to be able to post a review. My experience at the Good Hope location was horrid. Before I start I would like to commend DeShayne for being courteous. I explained I wanted to load my box truck that day, return the following day to auto transport my car. She offered detailed tips for one-way travel. More importantly DeShayne noticed I was overcharged by $600 and quickly issued a refund. I returned the next day to hitch my vehicle onto the auto transport. My friend and I came about 15-20 min before closing NOBODY greeted us despite being the only customers in the lobby. I knew I was in trouble once I saw a white young man w/ shoulder-length hair, Adrian, publicly VAPING at the front desk. I explained my situation and all the associates were looking around as who's turn it was to help the customer. Adrian gave the most incompetent directions on how to secure my car. He then says, "It's closing time and walks off." My petite friend drove the car on the trailer and had to SQUEEZE out of the car. Adrian never told us about the button to let the side panel down. I injured my finger trying to move the metal clamps per Adrian's instructions. I walked across the lot, asking Adrian again to please walk us through the process. He flat-out told me, "My manager didn't even want me to help you, I have stuff to do." "DeShayne said you would come back at 5pm & you missed your reservation." NO CONVERSATION WAS HAD ABOUT RETURNING AT 5PM. He walks off again. By this time I'm steaming-asking for the manager. The female associate witnesses this and pleas with Adrian to just check if the straps are secured. Again with the snarky comments, "If the straps are on, then it's secured." My jaw drops! Now I'm calling a tow company who was more than willing to help. No doubt my car would've rolled off the auto-transport causing major injuries/damages and even death if I just listened to Adrian's advice!! Had he taken 10 min to give detailed instructions, all of us wouldn't have had to spend an extra 35 min after closing time to proceed with our lives. As we are prepared to leave, John (manager) finally comes over and straps the tires down and anchors it with hooks. He shows us the button to lower the side panel for easy access to the car door. Although he had an attitude, I am grateful I didn't have to travel across town to the tow shop. I am a first time customer who spent A LOT of money with this company. I have worked several customer service jobs and would not dare be so flippant towards a customer. I deeply regret for ever considering U-haul.
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March 2022 by William Wade
The manager and the employees are cool it's the behavior of some of the customers is what you need to prepare for.
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February 2022 by George Kolintzas
My biggest complaint was that we reserved a truck on line for the he Capital Street location went there and they had no trucks available got sent way out of the way to Good Hope Rd were they finally gave us a truck but the service is extremely slow if you go during peak hours expect to wait 30 min to an hour
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November 2021 by Tim Brim
The selection of cardboard boxes and moving materials is impressive.
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November 2021 by Felicia Earl
Great customer service
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October 2021 by Anthony T Burt Sr
Very clean u haul
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October 2021 by Delia
David was the best! Made my family laugh and helped load the trailer perfectly and effortlessly! Best guy ever :)
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October 2021 by Terry Dory
Excellent service
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October 2021 by Terri Mercer
Very friendly
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September 2021 by Rudy Perez
Does the job for all your hauling
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September 2021 by Natalie Allen
Always professional & nice staff
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September 2021 by Myrna Naranjo
(Translated by Google) You call one day in advance, I used the medium and we only paid $ 32 x 24 hrs. And x each mile is 60 cents. If you want extra equipment it is $ 7. I loved the service ... would use it again.(Original)Llamas con un dia de anticipación, yo usé el mediano y solo pagamos 32$ x 24 hrs. Y x cada milla son 60 centavos.si quieres equipo extra son 7$. Me encanto el servicio..volvería a usarlo.
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August 2021 by Richard Mullins
Dave Wilson was very professional loved the service! Thank you
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August 2021 by Henry smith
Great customer service at checkout.
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July 2021 by Delia Pena
David was the best! Made my family laugh and helped load the trailer perfectly and effortlessly! Best guy ever :)
