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November 2023 by Mark V.
U-Pack delivered my cube as scheduled and picked it up as planned. It was shipped from WI to CA and arrived there ahead of schedule. There was a little mix-up in obtaining the parking permit in order to park the cube on the street, but that was handled with patience and understanding. Upon opening the cube after transport the items inside were all in good condition, so the cube was evidently kept in an upright position and handled carefully. The cube was then picked up on schedule. I was very satisfied with U-Pack's service and would use them again.
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November 2023 by Shirley E.
U-Pack delivered my 2 units efficiently, picked them up on time and quickly shipped them across the country to arrive before the scheduled delivery date. Communication was excellent, pickup was on time at my destination and I would gladly use their services again.
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September 2023 by Sarah Hyde
I was very pleased with how easy and affordable the U-Pack cube was. It was a great way to move some furniture and boxes from my mom’s house from halfway across the county. I will use the service again. The whole process was seamless and without difficulty.
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January 2023 by John Gralton
This was my first move using U-Pack. The trailers were delivered when they said they would be and the drivers communicated their time until arrival clearly. Both drivers dropping off the trailer were clearly skilled and parked quickly and one even helped me unload. The price quoted was the price I paid,which was more than half of the price quoted by the other POD mover
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October 2022 by Joline D.
They dropped off the pod when they said they were going to drop it off they picked up the pod when they said they were going to pick it up drivers were nice polite and knew their business the pod arrived on time driver dropping it off didn't seem to like dealing with a woman and was not happy that I asked him to move it back out of the line of traffic but it was dropped off and picked up on time there were no surprises no hidden fees I would use the service again
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August 2022 by Pete Froehlich
This was our second move using U-Pack. The trailers were delivered when they said they would be and the drivers communicated their time until arrival clearly. Both drivers dropping off the trailer were clearly skilled and parked quickly and were able to easily get the trailer in the space needed. I would recommend using this service and I will probably use it again for our next long distance move.
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August 2022 by Gregory S.
My stuff made it through well. The cube arrived at the end of the time window on packing day and took 9 days to get to me from when I requested the pickup. It was "technically 7 days" as they don't work weekends and require 24 hours notice for pick up. They are not very timely but were polite and friendly and are not a bad service if you don't need your stuff right away.
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August 2021 by Stauffer family
We used a Upack trailer to move our things over 1000 miles. They were so nice, professional, and flexible to work with our schedule. It was easy to use, and a good value too over all. Only possible complaint is that the ladder and separater boards are very heavy- so make sure there are at least 2 strong people to handle them. Drivers did help us with that too though, so again, they are very nice and go above and beyond to be of help. Thank you Upack! We will definitely use you if we move again!
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August 2021 by Kristine K.
We decided on U Pack to move 1200 MI. It was a much better decision than driving a U-Haul, cheaper than a moving company and all of our belongings were safely packed by us. Everything arrived undamaged and just as we had left it. Very friendly people to deal with. We're happy to call our first long distance move a success. Would recommend ABF freight and U Pack for a move anytime!
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July 2021 by Mr R
This would be a 4.9 out of 5 star review, had one of my cubes not been delivered defective. I will start by saying the staff of ABF was extremely friendly and helpful. If I was rating based on just the staff, I would say 10 stars! But sadly one of my cubes was defective and leaked water & massive amounts of dust into the cube during transport. I ended up spending hours cleaning items and digging through wet boxes. At the end of the day I had some damaged items and a mess on my hands, ABF was only willing to refund me $75 when I claimed $300. Due to the fault of ABF delivering me a damage cube, I felt they should have done more to make up for that mistake than a $75 check.Service: Out-of-county removals
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July 2021 by Nancy Kelly Gehring
☺️Everthing great until the VERY END. The trailer arrived exactly as promised, very nice and instructive driver who should win an award for negotiating my driveway so skillfully. Called in two days when it was full to have it removed. Again, very nice, informative driver. Arrived at destination exactly as promised and we unloaded it that day. Only glitch was that it took three days after we called to remove it. Since it was totally blocking our driveway, that was a bit of a pain. Would still recommend this company/service.
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June 2021 by Susan Kratz
So glad, I found this service! (Shout out to MKE Movers for recommending UPack) Professional and timely from start to finish. Originally contracted with another service but my gut told me something was not right. Switched to UPack and so glad I did. Website great, human representatives great, concept also great! A good packing tip for the cube is to watch the video on UPacks website. We plastic wrapped some of our nicer furniture pieces based on their video and there was not one bit of damage to any of our items. Would most definitely use again! Thanks UPack ?
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May 2021 by Katie Mackay
I have never left a review in my life but I am so disappointed in the service I received that I am writing my first. This is an absolutely terrible company- DO NOT USE THEM IF YOU ARE MOVING OUT OF STATE! I wish I could leave 0/5 stars but 1 is as low as it goes.We moved from Wisconsin to Grand Junction, CO. Our trailer was scheduled to arrive between Monday-Wednesday. When it had not arrived Thursday afternoon, I called and spent over 2 hours on hold being transferred over and over again. No apologies and a lot of "we can't do anything for you we don't know where your trailer is and we don't know when it will arrive". Finally they said they would call later that afternoon/night to give me an update. They did not call. We had flights scheduled for work obligations to go back to Wisconsin on Friday, and they could not tell me if the trailer would be delivered this week. I called Friday morning (the day of our flights) and they told me there was no way the trailer would come today and that it might come Monday but they can't make any promises. I had to cancel my flight and purchase a new one ($700 one way) and my significant other flew back. I could not unload the trailer by myself so we also had to hire movers. All in all it cost over $1000 for the delay and all they offered me was $100. The people I talked to on the phone were rude and not empathetic to the stress we were going through at all.I will never use this company again and STRONGLY advise against them-go with any other company.
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May 2021 by Katie M.
I have never left a review in my life but I am so disappointed in the service I received that I am writing my first. This is an absolutely terrible company- DO NOT USE THEM IF YOU ARE MOVING OUT OF STATE! I wish I could leave 0/5 stars but 1 is as low as it goes. We moved from Wisconsin to Grand Junction, CO. Our trailer was scheduled to arrive between Monday-Wednesday. When it had not arrived Thursday afternoon, I called and spent over 2 hours on hold being transferred over and over again. No apologies and a lot of "we can't do anything for you we don't know where your trailer is and we don't know when it will arrive". Finally they said they would call later that afternoon/night to give me an update. They did not call. We had flights scheduled for work obligations to go back to Wisconsin on Friday, and they could not tell me if the trailer would be delivered this week. I called Friday morning (the day of our flights) and they told me there was no way the trailer would come today and that it might come Monday but they can't make any promises. I had to cancel my flight and purchase a new one ($700 one way) and my significant other flew back. I could not unload the trailer by myself so we also had to hire movers. All in all it cost over $1000 for the delay and all they offered me was $100. The people I talked to on the phone were rude and not empathetic to the stress we were going through at all. I will never use this company again and STRONGLY advise against them-go with any other company.
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May 2021 by Debbie P
Customer service and website was accurate and professional. They were perfect with all their timing. I used the smallest pod and had plenty of room. Everything was perfectly intact.
