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November 2023 by Tom Rabenn
Just bought a Mercedes GLE 450e from Tony Sanfillipo at Umansky. As usual, Tony delivered. His customers service is unmatched. An absolute pleasure to work with. When Tony tells you he is going to do something, he delivers. He is professional, knowledgeable and a great guy. Would definitely recommend Tony and Umansky if you are in the market for a new car.
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August 2023 by Rene Santini
If theres a star lower than 1, Umansky definately gets it! Worst phone answering service, no one answers the phone! In a day i will try 10 times and no answer, you go to the parts counter specially Volkswagen and you get ignored, you have to ask the employees that are looking at you and walking around for help and of top of that they are super rude!!
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July 2023 by Tami Smith
Alisha Gonzales at Umansky Motor Cars North was a great help and very patient with us, especially when we went in and to find out they sold the car we originally wanted. Please Thank her for showing us that great and understanding people still exist!
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July 2023 by V B
I can't say anything about purchasing a car at Umansky...however...when I recently had my VW serviced there, I couldn't believe the incompetence. About 3 or 4 years ago, I brought my car to Umansky for general maintenance. All seemed pretty much okay, until I realized someone put 40 psi in a tire that should have had 30 psi. Unfortunately, it was too late when I realized the problem and ended up with a huge bubble in the tire, which had I driven further would have exploded. I was just lucky I caught it before that happened. I called Umansky and emailed. No one would return my call. I ended up buying new tires elsewhere....at least one of which they should have paid for (but would not even acknowledge). Fast forward to today. I needed maintenance done that only could be done at a VW certified shop. I went back to Umansky...Although I was concerned, I felt a little more confident in the service department. Why then did I give it one star? Because I was notified that my car was ready at 11:26 am. Got to the service department around 1:10 pm. Guess what, the cashier said our car was not ready. She gave a ton of excuses like "they may not have brought up the keys" "it should be ready soon," "why don't you wait in the lounge." Really? I asked her to find out what was the hold up and when the car would be ready. She told me she had to finish her paperwork first. Maybe it would have made sense to pick up the phone and check with the service consultant. Nope! Lousy customer service if I have ever seen it. I finally went into the service area, found the service consultant and got the keys and paperwork from him. Literally took us 30 - 45 minutes to pick up a car that was supposed to be done nearly two hours before. I don't have anything bad to say about the tech, but they need to take a closer look at their brand of customer service...It is the worst I have ever seen!
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June 2023 by Oscar Sandoval
My wife and I were looking to purchase a mid-size SUV and Alisha navigated us thru the whole process . From start to finish she was very insightful, and was very attentive to my wife’s needs with this big purchase . Giving us many options we decided on a 2023 atlas cross sport . Thank you to Alisha, Evan and the staff at Mercedes bens North for making this experience comfortable and easy . We will be recommending them to friends and family for future purchases .
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June 2023 by Carolin Cooley
Purchased from out of State, thanks to Zack Haack the process was smooth, the communication was very accommodating to various schedules, by the time we arrived everything was ready to go for us. Great experience!
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May 2023 by Patrick C.
Zach Haack helped us with everything we needed to get our Sprinter van from start to finish. He accommodated us with a FaceTime call so we could tour the van virtually before we flew to Milwaukee to pick it up. He picked us up at the airport and had everything ready when we arrived. He answered all our questions and made the entire process as easy as could be. Would recommend Zach highly and if you are worried about buying remotely, let the team at Umansky take care of you!
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May 2023 by Jayne Page
Zach has helped us purchase half a dozen fleet vehicles over the last year and a half. He goes above and beyond to get us into our vehicles quickly.We have total confidence in the service department as well, Steve, the GOAT has a great team that helps us keep our vehicles on the road.We are very pleased and will continue to build our fleet through the Umansky team.
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May 2023 by One Ride
Good experience at Umansky. I worked with Gary O. – he was classy, respectful and very knowledgable. Found exactly what I was looking for, made the process a breeze and was WORLD CLASS start to finish!!
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May 2023 by Cara T.
The price I was quoted for a diagnostic test on my car was $199. When I went to the service desk to pay she charged me $249. In lieu of this situation I decided to take my car elsewhere to get another estimate which came in $800 less than Umansky. I saved a ton of money by not using their services
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May 2023 by Jayne P.
We purchase our fleet vehicles through Umansky. Zach is our sales rep and he takes great care of us.What keeps us coming back is how seamless the purchase process is at Umansky - we love working with Zach as he has hyper speed turn around time on documents, feedback, and updates.He's helped us get into 6 new vehicles and we expect him to help with many more.Also their service department goes the extra mile to be well educated, trained, and professional. They rock.Thank you, Zach!!
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February 2023 by patrick eisch
I worked with Daniel Laber in the Service department on getting my Tiguan situated. Being honest with everyone who reads this, Dan is one of the best service department associates I have ever worked with in my life. He took care of my issues, he diligently worked with my Extended Warranty company, he patiently dealt with my high anxiety level with gracefullness and professionalism. It took a awhile to get everything taken care of and I wouldn't be driving my vehicle today if it wasn't for Dan, the rest of the employees at that facility, and Umansky for being such an amazing company. EVERY DAY that I get myself safe to work and back I remain graceful for having the expertise of Umansky I my corner olfor.the life of my vehicle. TY 4 everything.
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February 2023 by Tim F.
be careful...these guys are pretty slick so you know what you are getting yourself into with every step of the way - trust me.
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January 2023 by Erica Metcalfe
Got my Mercedes CLA from here. Mario Zuniga was my salesman and he was awesome. Amazing customer service and just an all around great dealership.
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January 2023 by Anwer Khan
Ahmed, Michael and Rob, an amazing crew at BMW North. These guys are just on top of their league. They listen, the understand and most importantly get things done right the first time. Never a disappointment from them.Just picked up this beauty from them and man, the experience from start to finish, out of this world.Thank you
