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March 2024 by August M Ball
Better training for employees is needed. A friend left behind their laptop at my house and I mailed it back to them in Canada. The laptop was barely worth $200 if that as it was old. Spent $75 to ship it. The agent checking me out didn't give me the option to choose how to ship it and marked it as "other", making it seem like the laptop was being shipped for sale. My friend was told by UPS in Canada that because of how it was processed, he had to spend $125 CAD just for it to be released. We literally could have bought a new laptop instead. The staff are normally kind, but other than returning Amazon orders, I wouldn't count on the staff to be knowledgeable here.
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December 2023 by Jeremy Miller
SÚPER speedy transaction here. Best experience in a UPS store yet. They whip through helping people - helping with Amazon returns and sending whole packages from scratch.They’re on it here. I appreciate y’all!
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December 2023 by Tom Graybill
Larrisha and Lisa were great to work with! Very fast and detail oriented with my large shipment. Look forward to working with them again
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December 2023 by J S
The female owner at this UPS store on 1st street is rude and unprofessional. She yells at her employees as well as customers! She needs to stay in the back with that poor attitude out of retail counter space sight from consumers and let her husband Dan run the place. He was nice, professional, and accommodating. I've since taken my business elsewhere.
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October 2023 by Nicole Moza
Working hard— last minute, reformatting for me(a procrastinator) to print a poster, fliers and 100 biz cards before tomorrow. 30 minutes before they close..Absolutely the BEST service!
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October 2023 by Erin Taylor
Employees are always so friendly and helpful. They greet you as soon as you walk in even if they’re busy which is so important to me! I hate when people just act like you don’t exist when you’re waiting. Best UPS store I’ve been to!
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July 2023 by Jessica Lee
Hands down the best UPS store I have ever been to. They are excellent with their customer service, their operational standards, and the quality of the all their services are really felt. They also do a tremendous amount of printing: everything from flyers, banners, and business cards to outdoor signs, canvas pictures and even festival banners! I was really blown away with the quality of all the print work; (I have previously only used UPS stores for shipping). What was the most impressive of all was the level of care that their staff put into each of their print jobs. While waiting in line to make my returns, I could overhear the staff nitpicking the quality of their own work to ensure perfection and it was really refreshing to see that they really really care about the quality that they are selling to their customers. Keep up the great work and thank you for being a great asset to the neighborhood!
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July 2023 by Joseph Pariso
Nice store with a variety of great services. Friendly and knowledgeable staff. I love the convenient location.
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July 2023 by Vonda Kay Thrower
Great Store with friendly staff! They are busy sometimes but be patience and they will gladly help you!
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July 2023 by Angeline V.
To the male clerk who always tries to help the next person in line while he still has a customer in front of him who isn't finished with their transaction yet - please stop. It's annoying and arrogant. This is the 3rd time you've done this to me specifically. I find myself standing next to someone else at the register (while the line behind us is moving along just fine) and you're still doing tasks for both of us while the next available clerk could be helping one of us like the system of standing in line for your turn is meant to work. It wastes everyone's time when you're trying to prove how speedy you are helping 2 women at once, when in reality, it's inefficient and the 2 people you're juggling in front of you are getting lousy service. Be a team player and let your coworkers do their jobs. Seriously, don't call "next" until you're fully available. Your coworkers are plenty competent and it's not a competition and nobody is impressed. Thanks.
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June 2023 by Rodney Mathias
I stopped in yesterday to have some things packaged and shipped. The 2 ladies who helped me were incredibly helpful and packaged up my things with genuine care. This was the best customer service I’ve received in a long time. Highly recommend using this location.
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May 2023 by Philip Gissen
This is one of the best UPS stores I have encountered anywhere in all my meandering throughout the United States. Wait times are almost nonexistent because they have several people working. These employees know what they’re doing, are smart and helpful. Parking is easy, and someone even comes to help with the door when packages are cumbersome. I’m thankful Walker’s Point has such a great and convenient UPS Store.
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May 2023 by Michael Wolfe
I go way out of my way from Racine (40 mins) to come here; great service, great attention; they go out of their way to help you.
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May 2023 by Phil G.
This is one of the best UPS stores I have encountered anywhere in all my meandering throughout the United States. Wait times are almost nonexistent because they have several people working. These employees know what they're doing, are smart and helpful. Parking is easy, and someone even comes to help with the door when packages are cumbersome. I'm thankful Walker's Point has such a great and convenient UPS Store.
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April 2023 by Aleksandar Rosich
Friendly and fast! No hassle service w smile without fail for two years now since moved to this neighbourhood