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January 2024 by Carl C.
Horrible service. Incompetent commercial department. Moving everything from our local US Bank branch.
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September 2023 by Joseph Toth (G.I. Joe)
I never understood why in the world people are so careless enough as to leave public reviews for their financial institutions.This is so self destructive.All your doing is helping strangers and bad people play 'Connect the Dots' for identity theft and other criminal activity.The general public doesn't need to know where people bank and do other finances.You should be protecting the names of your financial institutions the same way you protect your SS# and birthdate.It's nobodies business!On the flip side of this coin, the financial institutions should be going on Google and 'Disabling' our ability to even leave reviews.Doing so helps protect the financial institutions and their customers.(The last thing anyone needs is a criminal sitting at a computer thinking, ahhh, now I know where that person banks.)
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July 2023 by Jimi S.
My late wife worked there for 25 years She started as a clerk and worked her way up to Vice President She would turn over in her grave if she saw what happened to this bank No outside ATM 1 teller (are you kidding) Teller was over worked Once the location was closed do to lack of employees What a shame!
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July 2023 by Hugh Brady
Worst bank I ever worked with, by far
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June 2022 by Sadeem Alzaghran
I went there to open a bank account. Incredibly friendly & helpful staff especially Maria. She guided me in every single step. She made the process run smoothly.
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April 2022 by Sharon Johnson
Poor service, Only one worker and 12 people in line and it is like this every time I come so now she frustrated and rude while other workers sit back and watch.
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June 2021 by C Ll
Stay as far away from this bank as you can! My experience with one of their trust department employees, Ms. LaLuzerne has been taxing and unprofessional. She sent me an email addressing me by the incorrect name and according to her, she had documents sent to an incorrect address. These are just two of various complaints that I addressed with the bank's executives concerning Ms. LaLuzerne's poor customer service, yet somehow the bank considers all of her communications to be professional, according to the response that I received. So addressing customers by the incorrect name and sending documents to the incorrect address is considered to be professional by this bank! If you have any amount of money that you need to put in a trust account or any other account, I highly recommend that you stay away from this bank and take your money somewhere else! I intend to advise family members and friends with accounts at this bank to close their accounts and take their money somewhere else, as well.Do not fall for the feigned response of concern from USBank below. As I indicated, I addressed my concerns with the executives of USBank, to be more specific:Andy Cecere, Chairman, President and CEOTeri Charest, Vice President, Public Affairs and CommunicationsTim Welsh, Vice Chairman, Consumer and Business BankingTo be clear, the response I received was as a result of my complaint to these 3 executives. So the response below is only for public display.
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September 2020 by Matt Locher
It is ridiculous that the main downtown branch cannot have the banking lobby open, and some days only one drive-thru lane is open. Last week I was forced to wait in the drive-thru for 20 minutes in order to make a simple transaction; yesterday only one lane was open and I waited a full 30 minutes in the single open drive-thru line. I asked the teller why the lobby is closed and was told simply "COVID". Really? Why aren't any other banks closed? Why aren't all of the other offices in your building closed? Serve your customers!!
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July 2020 by Bob Johnson
Cushman and Wakefield shouldn’t be in charge of a Arby’s let alone this building. It seems they are incompetent to make any good decisions and are continuously making policies that screw this building up. How many different ways do I have to check in this place? Jackie Maleta Joe and Monika should get the boot as they are incompetent.
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September 2019 by ritesh jha
There are some very unprofessional people in downtown branch . I have been their customer for last 5 year. They kept waiting to meet a banker for more than 45 minutes , every time with an excuse of 5 more minute and finally did not help me . I am closing my account with them
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September 2019 by Grant S
Worst banking experience ever. KIM JANKOWSKI is VILE, HEARTLESS, and INCAPABLE of doing her job. Long story long, we were told by Erik we had to be in by 6pm to open an account, we arrived at 5:15, and the little weasel was walking out the door and telling us to "talk to his assistant" and they would help us out. We had a fairly large inheritance check that we needed something done with in order to pay bills that day and Erik assured us that something could be done, even if the funds wouldn't be available until the following day, which we could've worked with. However, upon talking to his assistant, which was actually branch manager Kim Jankowski, she told us there was nothing that could be done to open an account at this time even though Erik had told us if we were there by 6 we could open the account. Not only that, but Kim succeeded in making my wife cry, all while laughing in our faces about our situation. She was the most unprofessional and abhorrent "customer service" that I have ever personally received or witnessed. Over and over all she did was make us feel bad for needing money that day, and offered no help or no solutions at all, just literally laughing at us while my wife was breaking down in tears. You would think a $120,000 check would be enough for her to try to want to help, but instead of helping she laughed us out of the building, all while ensuring us it was all our fault for not being there on time even though we had 45 minutes until the branch closed, and after her employee had told us we would be able to open the account if we made it there before 6pm. She was just lazy and didn't want to do work before closing, which is not very managerial in my eyes. She even went as far as telling us there was no way to accomplish opening an account or receiving any money from our large check, not even the piddly $200 that we needed that night. We ended up rushing over to the branch at the Meijer store, where not only were we helped, but all of our funds were immediately available within 20 minutes, after Kim degraded my wife over and over telling us it was impossible to accomplish that. It was only impossible for her, because the guys in the grocery store branch had no problem doing it with less time than she had available. We thought the biggest building in Milwaukee was where US Bank would put their stellar employees, and we were dead wrong. DO NOT USE THIS BRANCH, THE CUSTOMER SERVICE IS THE WORST. Kim literally was happy to make my wife cry in a time where we were struggling and this check was our lifeline to survival, over and over degrading us by telling us it was our fault the account was in bad standing because we were $60 overdrafted the last time we banked with US Bank, and telling us a simple task was impossible all because she is extremely lazy and evil. Erik is a liar and Kim is an awful person at heart, and I don't use that loosely, but it wasn't hard to tell from a 10 minute interaction with her. If US Bank cares about providing customer service then Kim Jankowski should be fired on the spot. Who laughs at someone that's struggling and smiles about it? Someone evil does, and that someone evil is Kim Jankowski. She told us what we wanted was, in her words, IMPOSSIBLE, especially with only 45 minutes left in the time they were open. That's 10% of their daily open time, so they're apparently fine with turning down 10% of their daily business, all while laughing about it. US Bank itself is a great place to bank, however this particular branch was only able to provide the worst customer service I've seen in my 30 years of living. Do not waste your time at this branch, and go to a different branch where you will feel valued and not belittled and shunned.
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July 2019 by Parveen Salam
Very good customer service and quality
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February 2019 by NEW I.D.E.N
Nice views during the Doors Open Milwaukee event.
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August 2018 by Scott Tracy
Worst customer service, probably because they don't pay their employees living wages. They will cancel your cards for no reason. Happened 7 times to me in the last year without them notifying me first. They say it's to protect you against fraud, except if you are hit by fraud, they wont catch it. In order not to have your cards cancelled you have to use the app, except the app requires you to give FULL access to your phone. Those permissions would allow them to remotely access all devices(including camera) and files on your phone, for what reason?
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August 2018 by Katie Knudsen
This branch went above and beyond to assist our family with suspisous transactions on my mother's account. They were thorough, compassionate and took the time to ensure everything we needed was taken care of.
