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February 2024 by Doug Smith
Today I had the good fortune of having the assistance of Alexandria and Jose. Both were knowledgeable, personable and helped me more than anyone I’ve encountered in the 20some years I’ve been a customer. They went the extra mile to save me additional money by streamlining my bill. Best service I’ve ever had. They deserve recognition and a raise. Superior!!!!!
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July 2023 by Michelle Mette
Caitlyn and the rest of the team provided exceptional service! I had to visit multiple times between two days with iPhone tech difficulties- they are super knowledgeable, quickly helped me solve the issue, and not to mention, they were so Kind and energetic :)
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July 2023 by Lyneisha Grover
Kaylyn is just a great sales agent she was very professional and very helpful and pleasant great attitude all around the board.
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May 2023 by Savannah Schaller
If you go to this store and Kaylyn is working, rejoice, for you have been blessed by the US Cellular service department gods. I had a time sensitive, complicated phone emergency a couple weeks ago. Kaylyn was able to address all my concerns and find an effective solution for me, all while maintaining an empathetic and productive vibe. Kaylyn deserves a raise, because you can't train that kind of customer service. Also, great music that day. 10/10.
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March 2023 by Dan Langenohl
Did a great job of getting me a new SIM card as quick as possible.
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March 2023 by Lorenzo Boothes
My service here at US Cellular was amazing. Derrick was a tremendous help today. I was able to pay off my cell phone plus add another line. He offered other great deals that I will come back in the future and cash in. Thank you so much for the great hospitality? ?
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March 2023 by Deseria Sneed-North
My trip to US cellular store wit problem I was having with phone. Jordan was very helpful beyond expectations clear cleaned phone explain what he was doing why as well as explain I would need to up grade at my convenience and showed me different phones as well as Derrick Mgr convenience me on a better phone got me every thing I need sold switch over got me set up I'm made whole better than I came in. I'm so pleased going home and bringing my husband back for the same great service. Thank you Jordon and Derrick.
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January 2023 by Miracle Kaye
Initially I had a rough start. The employees who took the order for my new iPhone didn’t take down any of my information. I ordered the phone and couldn’t locate where it had been sent. I remembered the store but not the address of the store. No other store could help due to the store being a franchise store. But Vanesa (with one S) at the Ogden location was soooo helpful! Her and her manager apologized and even gave me a case for the phone at no charge. I’m not the type to want free things just because something went wrong. But the way they handled the situation, making sure I was helped even though the ball had been dropped by someone else made things so much better. I at least know if I come to that store I’ll get help with whatever issue I’m having. Right then and there! I got my phone, a cute case, and new phone company!
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December 2022 by Ryan McBride
I’ve only written a few of these Google reviews in my life — but, I came in to this store, recently, and was helped out by a gentleman named Joey(I believe his last name was Janowski). I don’t know if I’ve ever met a kinder person in all my experiences with customer service, in general. He helped break down everything, so simply, and just felt like a genuine guy. He even took the extra step to help apply my case and screen protector! I’ll definitely be coming back to this location.
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December 2022 by Mary MacCudden
I recently stopped in to US Cellular with questions regarding a phone plan, and worked with Joey. Joey was eager and knowledgeable in answering my questions, and he helped me tremendously in weighing my options with various phone plans and selections. I highly recommend working with him if you ever stop by the store!
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October 2022 by Audrey Bouland
I worked with Alice and she was phenomenal!! Such a nice person and goes out of her way for helping anyone that walks in there!
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August 2022 by Jelena Cavlovic
Went in there ready to get a new phone plan but no employee came up to me to and asked what I need. The manger was pacing around doing nothing and pretended I wasn’t there, finally after 20 minutes of waiting I came out with nothing just wasted my time horrible customer service
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August 2022 by Samantha Becht
We always use U.S. cellular in Brookfield. Joey took care of us when my phone was busted. He was so friendly and knowledgeable and fun to hang out with while our phones were be transferred to new ones. 5 stars for Joey and the overall visit we had for new phones.
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July 2022 by Thomas Henschel
Joey Janowski was extraordinary helpful every step of the way! Answered all my questions with a smile and made sure i was kept up to date on timeliness and information. Friendliest person I've had the pleasure of buying something from
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July 2022 by Niki Devries
Came to this store on a whim. It was clean and friendly even though it was super busy. Michelle E. was extremely friendly, knowledgeable and helpful. Loving my new phone!
