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February 2024 by Malik Hodges
Trash worthless employees.
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February 2024 by My Life in U.S.A
Mail carriers are terrible at this location.
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January 2024 by Trequeal Russell
Canceling a passport appt the day of an HOUR prior is terrible service. You didn’t know the day before or two days before so I had time to make another appt?? This is ridiculous.
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January 2024 by Phongie Her
Bad service. I got an appointment for a passport, but the lady didn't show up to work, and no one try to notify me. Waste my time to get there.
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January 2024 by Anaddia Clark
HORRIBLE HORRIBLE. I CAME ALL THE WAY TO THIS OFFICE IN A BLIZZARD ALL FOR THE SILLY MAN AT THE FRONT DESK TO SAY THEY ARE NOT DOING PASSPORT APPOINTMENTS TODAY " DIDNT NOBODY CALL YOU??I MADE THE APPOINTMENT SOMEONE COULD HAVE REACH OUT !!!!POOR SERVICE, NO FOLLOW UP. USPS DROP THE BALL. ONLY IN BLACK NEIGHBORHOODS SeRVICE IS POOR
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January 2024 by Johnathan D.
Title: Outstanding Service from Charr at the Post Office on 91st Street!I recently had the pleasure of visiting the local post office, and I cannot express enough how impressed I was with the exceptional service provided by Charr, the sole worker at the counter. Despite being the only staff member on duty, Charr managed to handle a bustling crowd with efficiency, professionalism, and a smile that made my experience truly delightful.Charr's multitasking skills were nothing short of impressive. Not only did she efficiently process each customer's requests, but she also managed to maintain a positive and friendly demeanor throughout. It was evident that Charr takes pride in her work and genuinely cares about providing top-notch service to every customer.What stood out to me the most was Charr's ability to maintain a calm and collected attitude even during peak hours. Despite the long lines, Charr never seemed overwhelmed and ensured that each customer received the attention they deserved. Her attention to detail was impeccable, ensuring that packages were handled with care and accuracy.Furthermore, Charr's product knowledge was remarkable. I had a few inquiries about different shipping options, and Charr answered all my questions with clarity and expertise. It's evident that she is well-trained and committed to staying updated on the latest postal services and regulations.In addition to her outstanding customer service, Charr's positive attitude created a welcoming atmosphere in the post office. It's not every day that you encounter a worker who goes above and beyond to make your experience enjoyable.In conclusion, I want to express my gratitude to Charr for her outstanding service at the post office. Her dedication, efficiency, and positive demeanor truly make her an asset to the community. I look forward to future visits knowing that I can always rely on Charr for an excellent and hassle-free experience at the post office. Kudos to Charr for making a difference and setting a high standard for customer service!
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December 2023 by Michelle Thao
Tell me why I drop my package a week ago and when I tracked it, it says it was still at the post office. Why? I dropped of 5 other packages at the same times and this one isn’t moving? They’re so rude, even over the phone. Hire new team please. This is the second time this happened to me. I run a business so it’s important my things go out on time.
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December 2023 by Sami Go
Called this morning because a package we were expecting said out for delivery in wrong location. The lady who answered was talking like she just wanted to finish quickly despite problem not being solved. Not only did we hear crinkling of some food package, but also metal doors sliding and slamming. Thanks for not helping and being extremely rude!
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December 2023 by Rena West
Mother came to this Post office to mail her business off .. Stamped and secure gave it to one of the Clerks and was greeted with a smile .. BUT, her Business was tampered with and someone inside this Post office tried to cash her business and since they couldn’t cash it it didnt get mailed to where it was suppose to go and it sat for a little over a Month at this location…. until The particular business told my Mother she was Late and that cost extra expenses to cover for this transaction..She can’t afford to take any more chances nor Trust the employees at this particular Post Office that she went to for the FIRST TIME.. BUT the LAST TIME ! Investigate this office please .
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December 2023 by Ava Stamper
Absolutely terrible. Made an appointment to get my passport photo taken, and when I walked in, the female worker that was supposed to take my picture had an attitude and said that I did not make that appointment. I, in fact, did make the appointment. The female worker just made excuses to not do her job. Never, ever come here.
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October 2023 by A'Lexuss Nashay
Worst post office ever they always losing packages!!!
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September 2023 by Kayla Fleming
None of my stuff gets processed correctly and I am currently here waiting for them to open and they are 20 min late
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September 2023 by Scott
Usually decent but my carrier doesn't know how to take mail left at mail box for outgoing mail. Smh
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August 2023 by Marvin Jenkins
My last visit was great and the 2 ladies that were up front were very patient with the rest of the customers during my visit.
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June 2023 by Mint Mintha
Two ladies upfront are polite, nothing bad to say about them, but please USPS if the ONLY passport person at one location is not there, PLEASE put that place as unavailable. This is ridiculous. Wasting customers time making an appointment and showing up to NO PASSPORT PERSON!
