-
January 2024 by Lashanti S.
If you read any reviews, please do not hold this one with a grain of salt! Went to VCA because it was close by, I could not afford to tow it where I wanted to go. Galina is the owner of the body shop while her Ex-husband is the owner of the me mechanic shop (DO NOT GET THAT CONFUSED). They told me my car would be done in 2 weeks, I understand that some parts may be on back order but the people they have connections with are just as shitty as them. Fast forward to them getting all the parts (which by the way took way longer than expected), Galina ordered a part which made it one time turns out it's the wrong part, now I have to wait another week for the right part. I told them to modify the part to make the car fit because apparently they couldn't get any of the work finished without that part (lies). I won't speak too much about the body shop they did an okay job and I'm alright with the work that needed to be done besides a paint job that was overpriced in my opinion. Now for the mechanics, Misha is a piece of garbage human being. Calling me saying "oh we got the part but it looks like something might be loose" blah blah blah. saying the rim is got was used and not new so firestone couldn't balance the tire, a bunch of bs to get money out of me. the things he was mentioning to be loose quoted to be a 6k fix for them. i'd already gave them all the money up front around 9k total and he's telling me there's an issue with this that and the other. DO YOUR JOB, STOP TRYING TO STEAL FROM PEOPLE! It took me going to firestone to pick up the vehicle myself so they wouldn't touch it anymore. while we were there he's still saying oh don't drive over 40 mph somethings loose yadayadayada. like i already know you're lying bro. Fast forward, i've had the vehicle a week now, got it painted myself for half the cost and labour they charged me. Took it too some people to make sure the work was good, they said it was. But at the moment there is something loose which isn't right at all, definitely something that could've gotten someone killed no exaggeration there. The full suspension is something that they were supposed to fix, thanks a lot Misha! Also there's a bent plate near the suspension, thanks again for not doing your job. DO NOT TRUST THAT MAN WITH YOUR VEHICLE! I WANT/NEED A REFUND! Lastly the interior of the vehicle was left filthy of dirt and everything from the trunk, scratch marks and indents on the seats and plastic parts. the vehicle is practically brand new. No one could have ever done that much damage in such a short time that i've had the vehicle but that's whatever. I will include pictures of everything, including the parts that they got wrong, the initial cost, the damage that was done. i don't have the final results.
-
September 2023 by Daisy V.
I brought my car to VCA so they could fix the right passenger side strut mount. They were able to get that done, no problem. But after picking up my car and driving it off the lot, I almost got into a car accident because my brakes were not working well. I have to step all the way down the brake pedal to get my car to brake. So unsafe. I brought my car to them with good working brakes before all of this and the guy tried telling me that my brake pads were worn out (metal to metal) and I'm like no they are not because I just got them done 2 months ago. At this point I go to a different body shop (not even 5 mins after picking up my car from VCA) to get it looked at. They looked at all 4 brake pads, rotors, calipers and brake fluid oil and said everything looked fine so they have no idea why VCA would say they are worn out. They said there's no reason for me to have to step all the way down the pedal for my car to brake on time. They said they don't understand how they were able to mess with the brakes. Now I have to pay additional money for another shop to bleed out my brakes. I will not be returning with VCA again. Terrible service. Update: After writing this review, the worker from VCA called me at 10:10 PM (after hours). I did not answer so he then texted me saying he would reimburse me for taking my car to another shop to get my brakes bled. Please don't call customers late at night, that's very unprofessional. I have a family and my kids who are sleeping. No business should call their customers late at night. Do you think reimbursing me is going to make me delete this review? I blocked your number now so please stop calling and texting me late at night. That's weird.
-
February 2023 by Nadira L.
Great auto repair shop . Very friendly and courteous. My car was in desperate need to get fixed and no other car shop was able to take me in. I called VCA Auto Body and they where able to get my car running back to normal in less than 3 hours so grateful for them.
-
January 2023 by Enrique C.
With so many other businesses available, I went with the reviews on this business and I am so happy I selected this place. I would highly recommend this repair shop for any accident issues, and specially ask to speak and deal with Ms. Galina she is one of the best at her job. I promise you will get nothing but very professional service from her and her team there at the shop. I will take photos of the car and do the after photos
-
September 2020 by Saraya H.
I cannot recommend this shop enough, my car was hit over night and the next morning I was at VCA. Galena is so helpful and kind she makes sure all the work is done to their standards and explains the process and so forth. The guys do an amazing job and I honestly wouldn't have anyone else do body work on my car. We have brought two cars here now and they always go above and beyond our expectations. Not to mention they have the most REASONABLE prices for any body shop probably in Milwaukee definitely that I've ever seen. I will continue to be a great customer.
-
July 2020 by Alvin Reeves
The experience I had with this facility was nothing short of amazing. Everyone was pleasant to work with. Professional and quality work, reasonal prices and wonderful timing . VCA deffinately delivers on their promises to bring your vichile back to being show room ready. I would be glad to recommend the VCA family for any autobody and auto technology needs.. 5 stars plus ? ⭐ ?
-
June 2020 by Serena J.
I had my car towed to VCA he gave me a run down of charges and things that needed to be repaired. I picked up my car three days later. Oil is spewing everywhere he was suppose to do valve cover gaskets, pully, brakes, stabilizer bar. Well I took the car to A1 towing and have a complete write up of all the work he DID NOT DO!!!!!1 Why everytime they see a woman coming they wanna play you, I am a hard working woman who just need a reliable vehicle to get around in and what do I get. It hasn't even been a month my car is sitting outside wont start $900.00 dollars down the drain! NO STAR ---They made me give them one star to post the REVIEW THEY GET 0 STAR
-
February 2020 by Hez V.
My front bumper was damaged and I got an estimate done at two places, this location was less expensive (making it affordable). The only downside was that it was expected to take one day longer than the other business, but the affordability balanced this out. Overall the quality of the work exceeded my expectation leaving me highly satisfied.
-
January 2020 by Pia “Strange”
The professionalism , service, and kindness they showed my family and I was incredible. Thank you all so much!
-
August 2019 by Pia Lombardi
The professionalism , service, and kindness they showed my family and I was incredible. Thank you all so much!
-
May 2019 by Liz H.
VCA did an outstanding job bringing my 2005 white Corolla back to life. They repaired rust spots including cutting out a section and welding in a new piece. A month later and the car still looks good as new. The price was very reasonable and they only kept it as long as promised. I highly recommend VCA and will definitely use them again in the future.
-
February 2019 by Jonathan C.
VCA did some paint and minor body work on my BMW, and the results are great. I waited a couple weeks to write this review, because paintwork that looks great when you pick the car up won't necessarily look great after some time has passed. Several weeks, and several hundred miles in some of Wisconsin's most temperamental weather, and the work has held up beautifully. These guys do a wonderful job at an exceptionally fair price. They have my recommendation.
-
December 2018 by Olivia O.
My car was in an accident and I wanted to pick a local repair shop with decent reviews. I read some of the reviews online and decided to go with VCA. The office lady was friendly, the service was prompt and they worked with the insurance company directly to resolve the issue. It was a lengthy process because the collision affected multiple parts of my car including my alarm, transmission, a/c, headlight, hood, windshield wipers and bumper. So the repairs took some time and multiple attempts but they diligently worked on the issue and I am satisfied with the results.
-
November 2018 by Robin Rostetter
Vans collision and alterations on National Avenue did excellent work on my car and I would definitely consider going back to them before anywhere else. I was floored because they did it for half what the insurance quoted me so excellent job vans!
-
January 2014 by Danny Black
this place ripped me off and the job they did for me. When i confronted them on it they had nothing but excuses. Buyer beware!!!!!!!
