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March 2022 by Paul Shinkle
Zipcar could not possibly create a more third world, awful customer service experience. I joined just today. It took hours of my time to accomplish this enormously simple task. When I finally booked the car and showed up, I found the outside and the inside of the car to be absolutely filthy. The inside of the car looked like a crime scene with stains and food spots and dirt everywhere. It was horrible. The only thing that Zipcar is good at is taking your money, A task they managed to accomplish prior to approving my application. I've canceled my membership. I don't recommend Zipcar to anyone. It's awful, truly awful.
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July 2019 by Paul Q.
OK if you can reserve your car three weeks (six weeks or ten weeks would be better) in advance. The car near where I live is always already booked otherwise. Perhaps accumulated data will lead Zipcar to add another car in the future but that does me no good now. Until then, "Adios, Zipcar."
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March 2019 by Sarina J.
My first Zipcar experience ended up being quite the debacle. Zipcar reduces costs by relying on users to keep the car clean, refuel the vehicle when appropriate, report any mechanical issues or damage, and return it on time. Unfortunately, whoever had a reservation before me didn't show up on time - nor within the 25 minutes it took to get in touch with a representative, have them attempt to contact the driver, and call me back saying that they would have to make another reservation. The next closest vehicle was 2.6 miles away. Thankfully, I allotted two hours of time to travel 14 miles, just in case the exact scenario I experienced happened. (Those of you who have consistent bad luck totally understand this!) Also, the Zipcar representative did put a lot of effort into making things right. I was reimbursed for both the rental fee and the cab rides to and from the other vehicle. They also gave me two hours of driving credit toward the new reservation, which means my new bill for the rental was under $15. Zipcar is a good deal if you need a car but wouldn't be greatly inconvenienced if your reservation was cancelled. It's also a good deal if you can properly plan the amount of time you will need the vehicle, including a potential stop to get fuel or deal with any other unexpected problems. Returning a car late comes with a fee of $50 per hour, and at that point a 24-hour rental from a rental agency might be a better value. Will I give Zipcar another chance? Maybe, but certainly not when I'm on my way to another concert.
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January 2019 by David S.
I love using ZipCar. I don't own car and live in busy city. I use it every time I had out to Hometown. Plus get drive all these fancy cars.
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February 2018 by Dana C.
If you have to be somewhere in a time crunch be wary ... Our car wouldn't start and after calling Zipcar customer service we were told they had to give us a car that was half a mile away, because our current car was having signal issues. We were already late at that point and had no choice but to walk the distance to the new car and arrive at our destination late. However, the customer service representative (Melissa) was quite pleasant. Which is why I gave it two stars.
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January 2013 by Shane H.
Such a fantastic idea. The Milwaukee market may be small still, but it's growing! Zipcar was just bought by Avis/Budget which is going to be huge. But for right now, the Zipcar service in Milwaukee is pretty awesome on its own. It's meant to be used when you just need a car for a few hours for stuff like running errands, or moving a thing, or going out to the burbs for some reason. There is a yearly fee, which is not a lot, and then each car is usually $8 or $9 per hour. There are options for renting for longer. Best part: YOU DO NOT PAY FOR GAS. The cars are really nice, ranging from hybrid to SUV. Reserve online or smartphone app. Unlock with a card, or unlock with your phone! We're living in the future, people! UWM and Marquette students/staff/employees get discounts, but anyone can sign up. Cars available on campus, or East Side. Check it out!
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June 2012 by Virginia L.
It's true! There are Zipcars in Milwaukee. There have been for a while. Heck, I remember when they were FlexCars back in 2008 and then it switched to Zipcar. Anyway, there are a limited number (less than ten) of Zipcars here in Milwaukee that are associated with UWM, but any Zipcar member can make a reservation for any car in any city or university location. The service that Zipcar provides works really well for me - I just wish sometimes there were more cars. I miss the selection I had when I lived in the Bay Area, but I'm super happy that they are here. It's so much cheaper to get a (nice) car for a few hours to run errands than to own a car and way more convenient than renting a car.
