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October 2022 by Jerry Murphy
Local staff is OK. But corporate makes decisions without getting customer input. Only young that matters is the corporate bottom line. They have forgotten they are a service business.
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October 2020 by Chrome70
I'm so very happy I switched to BMO Harris bank! Jamie is a wonderful lady! So very helpful & friendly. Everyone at the branch is awesome! I feel at home here. Thank you so much ?
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June 2020 by James Cook
Jamie is a wonderful banker. She was very helpful and pleasant over the phone. Her suggestions helped me enroll in the proper checking accounts for myself and for my children.
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April 2020 by steve silha
Want to talk about your worst banking experience? BMO Harris has complete disregard for his customers well being and their families for someone who NEVER missed a payment in 17 years? DON'T work with Ryan Gibbons and BMO Harris. When the smoke clears you'll remember this message. FACT
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February 2020 by Michael Stone
Joanne extremely helpful and courteous. Has helped me establish several accounts and helped me with online banking.
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November 2019 by Justin C.
The people here are awesome. I had an issue with my account a few months ago and Jamie was able to resolve it very quickly. Even though I live an hour away I transferred all my accounts to this branch specifically because of Jamie. Even my safe deposit box. I am a forever customer. Keep up the great work!
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November 2019 by Chase L.
The people here are awesome. I had an issue with my account a few months ago and Jamie was able to resolve it very quickly. Even though I live an hour away I transferred all my accounts to this branch specifically because of Jamie. Even my safe deposit box. I am a forever customer. Keep up the great work!
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August 2019 by Steven Nelson
I was disappointed when M&I was bought by BMO Harris. Since then I have had nothing to complain about. The people there have always been helpful and friendly.
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April 2019 by Connie Copeland
I banked with them for 15 years and everything went smoothly, never a problem.
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March 2019 by kody schmitt
I was very disappointed in the conversation I had with a teller. I had some transactions that I had some questions on, and she was very rude and talked me down like a child. First of all, I'm a customer and to respond like that to a customer is very unprofessional. There app crashes all the time, and I dont take kindly to individuals talking to me like I'm a 5 year old. Dont bank with BMO, nothing but bad reviews.
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February 2019 by K S.
I spoke with Jennifer at the Monona, Wisconsin BMO Harris Bank today to discuss making a deposit to my HSA account for 2018. I wanted to make the transaction easier by calling in advance and having the forms ready for me to complete when I arrived at the branch. Jennifer wasn't willing to do that until I arrived to make the transaction face to face. She said she didn't know what I wanted to do, or how much I wanted to deposit, in spite of me telling her exactly what and how much. I asked to speak with the HSA specialist. She told me I could call the main BMO Harris number. I asked her for the number. She told me it was on the BMO Harris website, so I asked her again if she could please give it to me. Before I ended my call with Jennifer I asked once more if she could please have the forms ready for me to make the deposit to my HSA account. She declined. I called the main number to BMO Harris, and was told I would be able to make the deposit in person, or by mail, but that in person would probably be easiest because they could print out the forms for me at the branch. While running my errands I saw that there was a BMO Harris bank in Madison on Fish Hatchery Rd., and hoped that someone there might be more helpful. I went to Justin, a teller, who said he could help me make a deposit to my HSA account and designate it for 2018. He took my check and made the deposit. I asked him how I could be sure it was designated for 2018. He said he had no idea, and referred me to Aaleyah, the banker at the desk. She was not sure how to designate the deposit for 2018, either. I mentioned that I spoke with someone on the phone and that there was a form to complete. She called the help desk phone number and searched a website at the same time, looking for this form. She could not give me an estimate about how long it would take her to find the information or forms. I asked if she could talk to someone else at the branch, who might be able to help her. She said the manager had left for the day and the HSA specialist was on vacation this week. Her colleague, Rebekah, came over and together they found the form online and downloaded it for me to complete. They did not know how long it would take for the form to be processed, but said that I had until April 15 to get it done. This is true, provided I wait until then to file my tax return. I am ready to file my tax return now, and waiting until April 15 is not acceptable. When I arrived home I called to confirm that the deposit was made into my account and designated for 2018. The person who answered the phone was not familiar with how that worked. I had to ask her to call the HSA specialist to get this information. She did, and came back to tell me that once the form I completed at the branch was received and processed, they would re-designate the funds for 2018 as indicated on my form. She wasn't sure how long it would take for it to be processed, but suggested I call back in a week. Because I want to know where and how my HSA funds are being invested, I thought it would be wise to get signed up for online banking. I was transferred to that department and waited on hold for 20 minutes before I decided it wasn't worth my time to wait any longer. I am disappointed by the series of unfortunate interactions I've had with BMO Harris today. Frankly, my first experience with Joanne at the Monona branch when I opened the account in November was not any different. I am surprised by how totally uneducated the bankers are regarding these accounts. I have not had one person who had any reasonable knowledge about, at very least, how to do transactions for HSA accounts. I have educated myself about how they work and what are the maximum contributions, along with any potential tax benefits now and in the future. I expect the bankers to have some basic knowledge of the product they are selling, and the BMO Harris bankers I came in contact with today have nearly none. Now that I know how easy it would have been for Jennifer at Monona to have the form printed out for me,
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October 2018 by Leslie D.
Horrible. You should be ranked right up there with Wells Fargo. I received an offer from there marketing department for a $300 bonus, to open a checking account. ( THEY RECRUITED ME) I did everything asked of me for the Bonus. ( 10 debits and 2 deposits of 500 or more within 90 days. My second 500 bonus happened on day 95 through NO fault of my own. I had it set up. I did everything asked of me for this bonus. There were 2 hacking incidents. which is why my second deposit did not literally happen until day 95. still the Marketing department would not give me the incentive!! SHAME ON YOU BMO Harris.!!! You are NO BETTER THAN WELLS FARGO!
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August 2017 by Kane Wong
Never had a bad experience. Kind and helpful staff.
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March 2016 by Mike H
What kind of bank doesn't cash their own customers check? I presented them with a check from there institution. They said i have to be there customer for them to cash there customers check.......Pathetic way to gain new customers by forcing them to open an account to cash a check. I will be back in 90 days to close the account that you forced me to open.
