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October 2023 by Jacqueline
Two drawbacks: having to be onsite and waiting, not being able to make an appointment and the person that drove my car around didn’t clean he’s hands prior. Steering wheel, brake handle and door handle were filthy. Courteous service.
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October 2023 by Hans Gausman
They put tires on my car and they included air in them too at no extra charge. They literally took care of everything. Will be back again if I ever need more tires.
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September 2023 by The real sister gang
I've been taking my vehicles to Broadway Tire in Monona for years. I'm a single mom and could easily get taken advantage of. They have always taken care of me and never over charge. I can't even tell you how many times my bill has been way cheaper than I thought it was going to be. I'm so thankful I have a place to take my vehicle where I get what I need at an affordable price.Services: Tires
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September 2023 by Cristina R.
I have been going to Broadway tire in Monona for tire repair for over 25 years. DO NOT HAVE THEM CHANGE YOUR OIL!! I will never go back after my last experience. Had an outer wall tear and needed my tire replaced. I requested a call before service, when the guy called we discussed a new tire, cost etc. He also stated I needed an oil change. I figured sure, would save time since my husband always does our oil changes. After they finished I picked up my car and drove 5 mintues to my home. Everything seemed fine. A few days later I took the car out again, but this time when I parked my car I noticed some kind of fluid on my driveway by the tire they replaced. When I opened the hood I found my oil cap was off and just seating inside the hood. Of course it was late Saturday and they were closed until Monday. I called and left a message. Monday they called back and told me to bring it in and they would clean my engine and fill the oil. No explanation or apology. I took it in and when they called me back I was told me they "tired" to clean the oil but because my undercarriage was made with a felt type material there wasn't anything they could do. They also said they had to put a little oil in. When I picked my car up the paperwork stated they had to put in 2 quarts!! My car only hold 3.5, they claimed they also inspected my engine for damage but the person I spoke to couldn't tell me what they actually did. Three weeks later and my car still smells of burnt oil. I still don't know if there was any real damage to my vehicle but how they handled this was not professional in my opinion. Plus how hard is it to put an oil cap back on when thats your job?
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August 2023 by Bub Zilla
I called multiple places to get pricing for mounting and balancing two tires and swapping them on the front of my vehicle. Everyone was exactly the same except one, which was $20 more. Broadway tire was the same as the rest but they were the only ones who said they could do it the same day. Others said they couldn't or they would try. Broadway tire said first come first served, but definitely had time today. So I dropped off my vehicle, leaving my two new tires in the front seat for them. About an hour later it was done.Here's what I appreciate the most. First, they were courteous and friendly, which seems more rare in automotive establishments than it used to be. Second, I told them I don't want them to dispose of the tires because I have a friend that uses them as planters in her huge garden. No sense in paying for a service I don't need AND we're helping the environment. Anyway, when they left my old tires in the vehicle, I was expecting them to be left as is and I really didn't care about getting a little dirty because the seat covers can be washed easily. But what I found instead was that they put the tires in huge plastic bags to keep my seats clean! I didn't even know that was a thing. But I appreciate the consideration and the extra care they took to keep things as clean as possible. Makes sense because not everyone is as chill as me when it comes to that kind of stuff.Thank you Broadway Tire for doing an excellent job with my tires and for going above and beyond to protect my seats! You are very much appreciated! ???
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August 2023 by mike palazzolo
Wouldn't recommend this place to anyone!!!!Told hour and a half , 3 hours and still waiting just to get a tire fixed and rotation !!!!! DON'T BELIEVE THE TIMES!!!!
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July 2023 by Lani J
I have the CarMax extended warranty and they were on the list.. I've been going to them for the past year and a half and couldn't be happier. I'm a female who was apprehensive to go to any dealership without someone who knew cars. These guys are straight forward and tell me about services they recommended I get done first and those that I can honestly wait on. I got second opinions on their assessments twice and I'm so grateful for them. Just go.
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July 2023 by Information Security
Last fall, I needed low profile tires changed on my wheels. had to do one at a time. took the first one in, got it back, put it on, there was a leak, took it off, took it back in, got it back again, put it on, there was a leak again... 3 trips for one tire when they should be checking for leaks before finishing each time, is unacceptable. the third trip was to discount tire, and no more leak... time and money lost tho.
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May 2023 by Cole’sGarage
I give them a solid 5 stars, This is definitely my go to place for all kinds of Auto Repairs or Maintenance. I usually work on all of my own vehicles, but for the stuff im not able to do I use them. I have gotten numerous sets of tires mounted on rims, I took my 97 Lesabre here for an oil change, alignment along with a tire rotation, and surpentine belt. They got everything done and where even honest enough to tell me that I didn’t need an alignment. They also have a pretty good selection of used tires even if they are a weird/obscure size.As mentioned ive taken multiple sets of tires and rims to be mounted and balanced which always come out fantastic!. Staff overall seems friendly and very straightforward.I can see how the “first come first serve” may be an inconvenience for some people but ive never had a complaint with it.The pricing quotes for repairs are relatively accurate, but keep in mind… sh*t can happen at any time. Vehicles are unpredictable, so take into account that there may be hickups or problems especially of your car is rusty. Luckily the staff is very good about calling you if anything arises, and they will give you a very clear and concise description of what needs work.Services: Exhaust
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May 2023 by Jim
Went here. Ok service. Busy as usual but wait wasn't too bad. Then had to go to the West location due to how very busy they were. People were friendly, at least. Bring something to do.
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April 2023 by Dimitri W.
Came for a new tire guy said 30-45 minute wait it took 2hours on top of him serving people before me who i came in before terrible service buyer beware!!!
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April 2023 by Jeffrey Richter
As always, the staff gave a realistic time for repair of my tire with a slow leak. They were quick and efficient. The charge was very reasonable. They did their usual gratis multi-point check of other essential systems. They found no mechanical problems, but removed the rodent and nest from inside my engine compartment before they caused any! Thank you BT&A staff!
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April 2023 by Tommy Stanek
Adam has earned our trust to a point we wouldn't take our vehicles anywhere else. We aren't always excited to learn exactly what's wrong with our cars, but we are always confident that Broadway will do what's right keeping our family safe on the roads.
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February 2023 by Doug Rohn
They treat you right! Good people, good prices, good product, quality work.
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January 2023 by Kelly D.
Went in to get a flat tire fixed and they charge me for a tire that was completely bald and I ended up having to get replaced and they sent me off with a different flat tire. Never go to this place they were unwilling to even give me a refund.
