-
April 2024 by Mayra Arzate de Ciudad Neza
We had a gift card from Buffalo Wild Wings so we decide to go there and have dinner. The waiter was so I don't know how to call him maybe unhappy he looks very upset to see us coming. Drinks without straws, salad without silverware and my husband ask for another beer and 20 minutes after he noticed his empty glass.Why are you working as a server if you hate it. I will never come back to this location. Brian or Bryan was his name.
-
April 2024 by Dawn Dwyer
They have the best French fries! The unbreaded chicken was also very good. The music was way too loud.
-
April 2024 by big daddy
Understaffed. Never did get my food, after an hour had to leave. Tried multiple times to ask but could not get an employee to acknowledge me.
-
March 2024 by N J
Long review alert!I'll start off by saying the food was decent today with the exception of the chipotle bbq wings hardly having flavor, street tacos were good, the Triple burger missing a patty but my husband said it tasted Excellent! Aside from that, the order was ready for pickup when we arrived!BUT, the employees were extremely rude and seemed to not care anymore. I don't know if they're underpaid, mistreated, undervalued or what.My husband and I sat at the counter to request a part of the online order that was missing, a bottle of wing sauce. We stood there about 7-10 minutes so I found an employee cleaning a table right behind us...smh.I asked if someone could help us and he said he would once he's done cleaning the table. I said okay and waited, then waited and another 5 or so minutes went by and never saw him again.By this time I'm contemplating going behind the counter to grab my prepaid wing sauce or go search for help, but decided to not go behind the counter because someone could assume I was stealing the sauce. Mind you, the dining room had one couple sitting in the dark, but the bar had a small crowd watching the game with a Bartender and a couple employees blending in with the crowd. So, it was NOT crowded!I finally decided to call the store. I let the phone ring and ring hoping somebody would come up front to get the phone BUT no one answered the phone. So, I gave it another couple minutes, scanned the room for an employee then decided to walk back to the kitchen to get help.When I walked to the kitchen there were employees cooking and one girl with dark hair standing there who looked over at me smiling and seemed to be in another dimension. I asked her if somebody could just give me my bottle of lemon pepper sauce.She shook her head yes and I walked back to the front thinking she'd grab it for me. Big ole nope! I saw her walk to the bar side with food in her hand and completely ignored me.Just when I was thinking of grabbing my own sauce AGAIN, a young black man came to the front to use the register. I said excuse me 3x and asked if he could pass my sauce and offered to show the receipt. Even though he wasn't up front to help us, he did politely help me and then rung my husband up for a few cookies.It seemed like a zombie dream in there. The restaurant was clean but the employees seemed spaced out and a customer was the least of their concerns. I hope the owner can turn this location around before it closes down due to poor management and bad customer service. If this is the result of underpaid employees then I hope that changes. Oh, I forgot to add that not one time did I see any Manager.
-
March 2024 by Christopher Douglas
They play a lot of Christian Rock over the speakers, which is the last thing I want to hear when trying to enjoy lunch.
-
March 2024 by Allan Schmitt
I really wanted to give them a zero. However, Google doesn't allow that. With 2 costumers in the restaurant they said that we had to sit in the bar area with an 18 month old. This was after they didn't start us when we came in. After our last experience (which was bad service) we ran for the hills. And decided to have good food instead.Kid-friendliness: Not kid friendly.
-
March 2024 by Connor Landick
Some of the worst service I have ever experienced in my life.
-
February 2024 by Isaac Mittlesteadt
The day started with a trip to Staples for TSA PreCheck screening. After seamless service from Staples, we decided a youthful trip to your standard Buffalo Wild Wings was due. Looking to relive our glory days, we made entry through the threshold into the premises. After a quick situational awareness check, the dining room was nearly empty, and nobody at the front host stand, but were greeted shortly thereafter.We were seated in a rather dirty booth and handed dirty menus; a dried onion was laid to rest on the seat. A rough timeline of our visit for your viewing below:00:15 mikes in: we weren’t greeted by a server, and noticed the QR code on the table to order from. We ordered through the website, (one of my absolute pet peeves)00:17 mikes in: shortly thereafter a server came who was flustered when we disclosed we had already ordered from the phone as instructed on the table. Nonetheless, he said he’d be back with our drinks when they came up.00:20 mikes in: A visit to the bathroom revealed a poorly kept, filthy bathroom that makes you not help but wonder how the kitchen is maintained.00:30 mikes in: my tacos arrived. Presentation was acceptable apart from the missing salsa that was noted on the order form viewed from my cellular device. No drinks have yet arrived, not even our waters. Also MIA, napkins and silverware.00:40 mikes in: after a request for silverware and napkins, napkins have arrived. I slowly ate my tacos, despite having nothing to drink and the other 2 patrons with no food.00:45 mikes in: We departed the facilities, never to be seen in a Buffalo Wild Wings again. AAR? 1 order of tacos and chips. MIA? 2 orders of 6 piece wings, a salad, fries, a Red Bull Sunrise, 3 waters and a side of salsa.00:55 mikes in: After a quick debrief, Ancho and Agave was decided on for our next location. We walked in, were seated by a hostess, and served our 13 margaritas and 49 tequila shots with joy to forget our experience at BWW.To recap: BDubs owes me for 10 margaritas and 45 shots - I will take ownership in 3 margs and 4 shots..Also not discussed? The tab we were forced to pay for receiving nothing but tacos…1 star. Worst dining experience I believe I have ever had.
-
February 2024 by Samantha Lindoff
12:30pm on a Saturday. Sat in the empty dining room. Two other tables taken. Took 10 minutes for the waiter to come to the table. Ordered waters. After over 30 minutes of waiting for our glasses of water. We left. Complete waste of time. Restrooms disgusting.
-
February 2024 by Wade Schafer
We, 2 adults, 3 young men, walked into the restaurant, and waited to be seated. No hostess at the station, so we sat and waited. Multiple staff looked at us, waitresses, bar staff, and the person manning the takeout area. Sat for 5-10 minutes. No acknowledgement from anyone. Got up, left, and enjoyed a great dinning experience with excellent service at Red Robin just across the parking lot. Really explains why your restaurant was empty.
-
February 2024 by dacronn88
Waited for 10 minutes. There were at least 3 waiters that saw us standing there. Could have just acknowledged our presence, and we probably would have waited.Was 12:30 on a Saturday. There were no local games playing. Was not busy at all.Bathrooms were filthy.This place used to be great.
-
February 2024 by Allison Turner
Customer service is a bust here. 2nd time we have had a large group and this place rather send us to Hooters rather than work and take our money. Extremely disappointing in how they can just turn ppl away instead of digging in their heals and working a little harder to have customer service. No star rating should be an option. Just note Hooters was extremely happy to see and welcome our large group to their facility!
-
January 2024 by Jeff Schultz
One bartender and one waitress??? Seriously, 45 minute wait and couldn't get a drink at the bar. Bartender could handle serving more than 10 people. Never going there again.
-
January 2024 by Autum Barnes
Addy was a great server, nice, and attentive.
-
January 2024 by Toni Berry
The food was good. Just not enough food for what we paid for.
