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February 2024 by Kim Slava
Good selection, good customer service. Plumbing fixtures can sure be expensive.
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January 2024 by James Westring
Nice place. Knowledgeable staff
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January 2024 by B Reed
I recently moved from out of state and purchased a new home which needs four bathrooms and the kitchen remodeled. When I visited Gerhard's showroom I was not just ignored, but made to feel unwelcome. Employees clustered in the back to avoid the inconvenience of greeting me, talking among themselves and glancing at me furtively. It's completely understandable if I'm expected to make an appointment and I would have been happy to spend the 2 minutes required to leave my contact information to set something up for a future date. But my business was unwanted for some unknown reason. The behavior shown by Gerhard's staff was both childish and unprofessional.In the end I bought most products from my previous supplier and had them shipped across the country. The rest I purchased from Menards, which doesn't carry the high end products that I was looking for but at least provides friendly and competent service.
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January 2024 by Catherine Copp
I am new to Madison and in the process of redoing the primary bath in my condo. My contractor recommended Jessica at Gerhard's in Madison, and I am so glad he did. Jessica spent a lot of time guiding me in my choices for fixtures, working well with my own ill-formed ideas. She was able to explain in detail the differences in both function and style of various brands and pieces, which helped me a lot. I am confident that I am on my way to a beautiful new bath!
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January 2024 by Laura ODonnell
I would highly recommend Jessica to assist you with your selections for plumbing fixtures. She was very knowledgeable and helpful for her advice on finishes and features of the products. It was a great experience working with her!
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December 2023 by Carolyn B.
Dishonest about more than one thing The installer s claimed that they were unable to install the dishwasher because the shuttle valve was corroded. My son came over and used channel locks and got the water shut off without any difficulty. The installers told me for $240 they could replace the shut off valve. the store reimbursed me the installation fee and is now recharging me to have it installed but now I am nine days out from when I was supposed to get it installed. They have not compensated me at all. The salesman told me I would get $850 in rebates, and I am not eligible for that amount and rebates , so that was false information also.
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August 2023 by Kangwon Kim
Wonderful service! Highly recommend.
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August 2023 by Stacey Martinelli
We worked with Jessica to select our fixtures and she was incredibly helpful throughout the process. Her knowledge, quick communication and thoroughness made selecting fixtures a stress free process. She was wonderful with working within our budget and provided helpful suggestions on where we could save money without losing the look we were going for. In addition, she provided us with insightful tips for placement of our fixtures within our main shower and other "insider" suggestions that we may not have thought about during the construction of our house.
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July 2023 by Kris Mills
We worked with Trish Endres to redesign our entire kitchen. She was professional, creative and showed great attention to detail. Love our finished product!!Services: Kitchen countertop installation
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June 2023 by Jordy Loeb
We met with Jessica to pick fixtures for a full remodel. She was knowledgeable about the products and was well prepared to discuss each item we needed. She was great at pointing where we could save money and where it we would benefit from a splurge. Very patient with our decision making (and lack thereof).
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September 2022 by Maria Viegut
We worked with Jessica to pick out new plumbing fixtures. She was very nice and helpful and knowledgeable. We were late and she still did not rush us at all and answered all my questions. It's nice to find good customer service.
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July 2022 by Richard Schaller
Stopped in to look for bathroom accessories and was greeted by Alyda Jensen. She was very professional, cheerful, and knowledgeable. She was able to quickly identify the specific brand and style I needed to match my faucets based on a picture I dug up on my cell phone. She made something I was dreading very easy and painless.
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May 2022 by Shawn Bondele
Jessica was the Sales Design Consultant that assist us with our product selections. She was very knowledgeable of their products and great help with color selections.
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April 2022 by Megan Baltz
I worked with Andrea Marie and she was incredibly thoughtful and creative with design. She helped me understand behaviors in my kitchen/dinning room which guided the design process that created a beautiful and functional kitchen. She was wonderful to work with. The showroom and selection is unlike other places in Madison. I was able to see and feel the faucets, handles etc. to get a good sense of our space rather than depending on website pictures. Andrea showed me a faucet which set the tone for my entire room, I love it!
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April 2022 by Peter F
I highly recommend this store. Great to actually see the fixtures in real life and the staff was as very attentive. Mollie in particular was a great help in ordering backlogged Kohler items and gave us a great price.
