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March 2024 by Sue Murphy
Easy and professional service. Very friendly!
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February 2024 by Nelson Plapp
Online attempt failed and would not recommend. However the in-person method has been excellent. Expensive but effective.
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February 2024 by Beverly Thornton
very friendly=aiming to please and professional
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February 2024 by Phylis Wyko
We had a great experience with Abdul at the Monona. He was friendly and knowledgeable and gave us some great advice for next year.
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May 2023 by Robert Madison
They didn’t file my local taxes as promised and lost my original documents. My originals weren’t uploaded properly to the platform either, so I can’t correct their mistake. I’ve been trying for a year to track my paperwork down. I’ve done online chats through their website, spoken with customer service, talked with office managers, talked with everyone I can and it’s gone nowhere. Lots of platitudes like “we’re looking into it, it’s been escalated, etc.” Most of their employees are seasonal and nobody is taking responsibility. My next step is a complaint to the Better Business Bureau and I may even have to file a replevin case in civil court. I hope it doesn’t come to that.
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April 2023 by C S.
We went in for help with military questions. They were not helpful at all - and then instead of quoting a price up front - did the whole return and then stuck us with $194 fee - which is outrageous - he only made $29K - his tax return would have been free online - we only went because of military questions which they would not go out of their way to even help with. This place should be ashamed charging that much -without telling is it would be so much before filling out the form, and for charging a military kid in the first place. We will NEVER go here again, nor recommend this place to anyone
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November 2022 by Joe Poznik
I called this week trying to get documents sent to me because all of the offices in my home town are closed, and whoever is at the front desk in the Monona office need a attitude check on how to talk to customers. Not professional at all. If you don't want to work here get a different job.
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May 2022 by A Google User
Allan completed our taxes for us. While he's a nice guy and worked quickly, he seems to easily miss important details. For instance, I had 2 different 1099-R forms in the same PDF (labeled as "1099-R's"), but he didn't see there were two when he completed the return. I pointed this out to him and asked him to fix it. Three days went by without response (we had already paid him to view the return, so I guess he had no motivation to get to me). I finally called and he said he looked at the pdf again, but he STILL didn't catch it. I had to walk him through it over the phone.We mentioned to him that we purchased the property that adjoins the lot where we live and asked if would need to provide anything for it. He said no. It turns out we received a separate property tax statement that he needed because it's a separate lot, but he didn't think to mention that.Allan will also call at odd hours with questions. For example, he once called me at 8:30 on a Sunday night to ask what school district we were in. I don't care what hours he works, but H&R Block has a messaging system on their website for questions like that. It struck me as very unprofessional to call a client so late and outside of business hours.
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April 2022 by paul tortorici
My preparer Sue Powers always makes my visit an enjoyable experience. Very professional and personable.
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April 2022 by Shawn Ward
Me. Faouzi is always professional and makes the process extremely simple.
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April 2022 by Samantha Nemec
Linda is amazing when we get our taxes done
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March 2022 by Timothy Holtzman
Judy has been doing our taxes a long time and is very knowledgeable and gets us in and out. We are very comfortable we her she does an excellent job.
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March 2022 by Karen Roder
Very pleased. Knowledgeable and patient. Definitely going back.
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February 2022 by angelica
I didn't have to leave my house. I was able to send all my info through their site and continue on with my day
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June 2021 by Nichole Williams
Cause I'm very happy with the service
