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December 2023 by Deb Koch
The staff are all top-notch and provided me excellent service. I love my new glasses!
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December 2023 by William Fitters
Always a professional, courteous and positive experience every visit. Great Team of employees !!!
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October 2023 by Melissa Calderon
Great place! The doctor was very nice and knowledgeable. Nicole at the front was so sweet and helpful. Very nice 1st experience!
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September 2023 by Phillip Welton
Experience good, quality yet to determine. The day after I picked up my glasses, a lense fell out. The person who repaired said the screw used was too small. She used a larger screw and then lock tight. My thought was, is, questioning the original quality followed by a back yard fix. New should not have fallen apart.
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August 2023 by Shawn Kane
My eye Exam was quick and thorough. They have a nice selection of frames.They did a great job of informing me of the options available to me.
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August 2023 by mildred agosto
I have been a Shopko Optical client for several years and have always recieved excellent service and care. Dr. Christine Ward is an excellent Optometrist, very thorough and explains everything in a manner that can be understood. She's very cool, very nice!! The front office staff are very nice and welcoming, very personable. SO, if you are looking for a top notch Vision Center and Doc, here in Monroe, Wi....CHECK OUT SHOPKO OPTICAL (they are located in the same strip as Pick N Save)!!
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May 2023 by Jim and Joyce Jensen
I was greeted by care staff as I came in to the optical store. The process for my exam started after my initial review was completed. I was treated with respect by all the staff who assisted me. The exams were completed by professional technicians and the eye Dr. Explanations and instructions were given in understandable terms. I was able to ask questions and staff listened to my concerns. The process for the exams and selection of new glasses was handled easily and completely. The payment for services was explained to my satisfaction.
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April 2023 by Theresa Hartwig
I got new glasses a few weeks ago. I went to Shopko optical in Monroe Wisconsin. What a super friendly and helpful staffthey have. They have a great variety of frames to choose from and the staff were really helpful when it came to helping me to decide who’s frames to get.
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April 2023 by Keri Hansen
So far my experience has been great!Unfortunatly, since I need glasses I cannot give an acurrate rating until after I receive my glasses.Bet the rating will go to 5 stars after I get my glasses.
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April 2023 by Karen L Fowdy
Friendly, efficient (no waiting!), very clear about pricing options combined with my insurance. Dr.Ward was very thorough and informative.
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April 2023 by Jan King
Everyone was very helpful in the process of the Eye Exam to helping with getting the best deal on the frames and lens.
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March 2023 by Tim Williams
For some odd reason they just couldn’t get my glasses correct. First set of lenses they had my bifocal line an 1/8” from the top of my lens so I was constantly looking through the bifocal. The second set of lenses they had one lens coated and the other lens was not and the third set my prescription was wrong. Made a determination it was just best for a refund of money and move on. They refunded with no issues. My wife’s glasses a week later turned out fine except for she can see clearer with her work glasses compared to her everyday glasses which were made and bought at the exact same time.
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February 2023 by James Henley
The young lady that helped me was wonderful. The other staff was very nice. Nicole explained thing's that was very helpful to me. Nicole even helped my girlfriend pick out frame's. And my girlfriend and i thought that was sweet. My girlfriend was in a good mood today 1/19/23. Or the office and everyone in the office would've known she was there cause she can be a little pistol and a little B at time's. I would like to say thank you Nicole for taking the time to explain everything to me.Thank YouJames
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February 2023 by Deb Willhite
My initial eye exam was here but I didn’t find any frames I liked. I shopped at another local shopko Optical and picked out frames. Long story short, after months of struggling to see clearly I found out my lenses were ordered incorrectly by the 2nd store and my frames weren’t adjusted correctly. Thankfully the doctor and staff at Monroe Optical made things right. Their professionalism and service are excellent. Lessons learned and I CAN FINALLY SEE!
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February 2023 by Jennifer Watanabe
Dr. Ward was fantastic! She was extremely thorough, knowledgeable and kind! Highly recommend!