Duluth Trading Company is a retail business that offers tough, functional workwear designed to meet the needs of hardworking men and women. Their clothing is built to endure and solve problems for tradesmen and active individuals. The company operates both online and through physical stores, some of which are large and well-designed, like their Mount Horeb location, which has become a notable addition to the community. Customers appreciate the wide selection of products and the store layouts, which include displays with some history and a welcoming atmosphere. The staff are highly praised for their product knowledge and excellent customer service, often going above and beyond to assist shoppers. The company is also responsive to issues, quickly exchanging items when needed. However, some customers have expressed disappointment about the absence of plus-size women's vests in stores and online. Overall, Duluth Trading Company is known for quality products, great service, and a positive shopping experience.