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January 2024 by Mike G
Cool place
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December 2023 by Mary J Anderson
We have a great post office. Helpful staff.
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August 2023 by Rachel Campbell
Lived here for over a decade and this summer we have had soooo many packages delivered to the wrong address - two in the past week! And it’s not like they’re across the street or next door, they’re way across town or somewhere else that makes no sense. Whoever is working there lately needs way more training or you need to hire more people to help. This is ridiculous.
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August 2023 by Steven Stack
Have always enjoyed a top-notch post office experience while here. The people are great and they are always willing to help.
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August 2023 by L W
Chris at the Mount Horeb post office is incredibly helpful and friendly! We ordered passports at this post office location and had some issues arise during processing. Chris went out of his way to help get our questions answered. This level of customer service is very hard to find at other post office locations in the Madison area and I was very grateful!
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August 2023 by LA R
The people inside the post office are efficient and friendly. Delivery person jammed a package into my mailbox today and completely damaged it. I’ve been waiting on this package for a long time, it’s not like I can just get a quick replacement. Maybe they should deliver to the door when they can’t get something to fit. Seems logical. ?
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July 2023 by Amy Gee
I went to the post office in Mt. Horeb to update my address. I had requested an address change at my previous post office. I received a letter saying I had to go in to the post office for some new way it has to be done. The woman working had no clue what I was talking about. Said the address is updated in the system so I don't need the form I was asking about. 2 days later I got the same letter reminding me. I finally had it fixed. Today I went to my apartment buildings mail boxes. The woman was filling them so I asked for mine. Said she'd need an ID, etc. No problem I said, I can wait. No biggie. Stepped back in the neighborhood of 8 feet from the boxes to wait. She gave a very dirty look and said it's going to be a while in a very annoyed voice. I said that's fine. I can wait. She gave me another dirty look and told me I needed to get back as if I were about to assault her. I literally had only my mailbox key which she could plainly see. I was well behind her. Extremely poor customer service with the only 2 employees I have interacted with. I had not threatened her in any way and she still made it appear as though I were a criminal about to attack. Absolutely ridiculous and the worst customer service I have ever seen in any post office in any location ever in my life. I'd give it a zero if it were an option.
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July 2023 by Carol Larsen
Computer down. Took forever to reboot so they could wait on customers.
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March 2022 by Beth Ann
Awesome staff.
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November 2021 by Brandon Maury
Can’t wait until they’re totally broke and done forever.
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July 2021 by Chase Binnie
Always great people working. Helpful and not grumpy!
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August 2020 by Sam Lincoln
This post office is a million times better than most. They still could use some work but better than average.
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June 2020 by Diane Dushack
The people that work there are awesome
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February 2019 by j t
Three different things I have mailed from here have gone missing. When I add in the nosy questions the snarky lady at the counter always asks it makes me wonder whats going on there. Three times in the past two months items i have sent have arrived empty. I really wonder. I do not trust this place. Glad I can drive a few miles to blue mounds. They are nice there.
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July 2018 by C.J.
Very friendly and helpful
