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March 2024 by Ashley V.C.
Just picked up a Ford Flex from them today, and I am definitely satisfied for what I got for the price and milage. Honestly, if you're out here buying a used car, that's exactly what you get is a used car, so yeah they may have some things that need to be fixed, but they were transparent with us when asked questions and so polite and very patient with us during the hiccups in our process. Always plan to have to have repairs done when purchasing a used car, but it was way safer and more reliable than buying a hocker off of Facebook or something. I was sure to check tires, interiors, entertainment systems, heat/ac and even windows to make sure things were golden.It was very clean under the hood too and interior looked and smelt great!
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February 2024 by Karli Schummer
Great experience. Helpful but not pushy. Lots of inventory. Would highly recommend checking out for a used vehicle.
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February 2024 by Salim Salim
Sold me a lemon accident two weeks after I bought a car from here don't waste your money here they are running shenanigans!!!
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February 2024 by Jessica Bunny
We drove all the way from Milwaukee because their website listed an '08 Dodge Ram on sale from $3999 down to $3600, but when we got there, they said they wanted $4300 because they just got it in. We showed them their ad on their website, and we were told to take it or leave it. We left it. Companies like this don't deserve to be in business if they're going to be shady like that.
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February 2024 by payal gupta
Excellent communication. Great service, very professional. High recommended
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February 2024 by Kasak Gupta
I had a fantastic experience with them.I highly recommend them to anyone in search of a great car-buying experience!!!
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February 2024 by Collin “theycallmecholly” DeNamur
This place is awful. Got there at 1030am since they open at 10am. Even though 2 people were there, no one that could help me was there until 11am. Wanted to test drive 2 or 3 cars and I was there until 3-330pm because the cars I wanted to see were either inoperable or stuck behind other cars that were inoperable on top of them helping other people instead of finishing with me. They assured me that the car was safe to drive and after I took it to my mechanic I found out it's dangerous to drive. Terrible customer service, deceitful sales people and sketchy cars.
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February 2024 by Brandon Sawall
Very shady. You call their number, it gives you a voicemail of a different phone number, they hardly answer the phone, they hardly call back when they say they will. I was in contact with them for two weeks about a truck that was listed for sale at this location for almost 3 months. A day before i was supposed to pick it up, they mysteriously found a hole in the frame. I live 2 hours away from this dealership so theyre lucky i didn’t waste my time coming to the dealership.
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February 2024 by drummer dave
I have to take back my good review I was sold a car that won't pass emissions a mechanic told ne today also said the frame was altered welded would of been nice if they were honest with me about the vehicle then not to even come down a bit ? NEVER WILL I BYY FROM THEM AGAIN in my opinion they were nit honest with me even gave me a spare tire that didn't hold air
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February 2024 by Tran Quilo
This place needs to be out of business selling cars with safety issues like my car with a welded sub frame it could brake any time ,very dangerous on the highway
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January 2024 by Lincoln Clark
Beware of their vehicles. They feel no regard for customers. Bought a vehicle that later it was discovered had a badly deteriorated area in the frame but they had no willingness to compensate or replace the vehicle. I believe they knew about it but sold it anyway. Only out for themselves. Go elsewhere. Nothing they have is worth their shadiness.
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January 2024 by Karen R.
This place is owned by the same crooks that owned Car Source in Kenosha. If you do buy from here make sure before you sign the contract that there isn't written in tiny letters "this car is not safe to drive on roads" I asked if I could take the car to my mechanic. Nope can't leave Zion however you can purchase the vehicle, then take it to your mechanic and you have an 11 day, let me type that again 11 day warranty on the engine and transmission IF the car has under 150k miles. I was lied to out the gate when I asked if they had ever been part of Car Source. No not at all when the man who screwed my daughter over on a car she purchased there was sitting at a desk across from me. Liar and cheats, don't care any thing about the customers safety only their pockets. They need to close down before someone is seriously hurt or killed driving this garbage. Oh wait that's why they sneak the not safe to drive on roads to cover their sorry asses.
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December 2023 by Logan Rude
Buying experience was average, they had a good selection of trucks, but most of them had at least something wrong with them. I financed a 08 Silverado and it has issues. I went back and requested a warranty service and was almost rejected even with the implied warranty of 15 days or 500 miles and I was on day 10 of ownership. The service team doesn't run a safety inspection at all. I have doubts that I'll be buying from them again
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December 2023 by Shonekqa G.
Do your due diligence when shopping here! I did my research before going to this location. Saw a vehicle I wanted to buy, saw that this dealer purchased the vehicle earlier this year from auction, it was deemed totaled from a front end crash. They put it on the market 1 month ago. Check CarFax! I went to buy the vehicle, opened the hood and saw that the engine mounts were blown, I heard a ticking sound from the engine and the tires were flat. I asked for them to take $1,000 off because it wasn't worth the $3,000 they were asking. They said no and I walked. The van isn't worth the $2,000 I was offering. Wheel chair ramp, need servicing, the seats in the interior were different, the front bumper is a different color white then the body and i'm sure the frame is still damaged from the crash.
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September 2023 by Yare
I would recommend Car Castle to anyone that is looking to trade-in their vehicle or buy a new car they have such a wide selection. I couldn’t be happier with my purchase! I absolutely love my new car. The experience was great they helped me with all my questions and made me feel as family.
