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January 2026 by Bruce Nichols
Had them look at my phone !
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December 2025 by mgalipo1
Ridiculous service they’re averaging 30 minutes per customer
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October 2025 by dave oldenburg
Always best to make an appointment, long wait times occasionally. Customer service was good though.
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September 2025 by J M
Kool place
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September 2025 by Ira Gandy
Terrible service. Overcharged me a month after I told them to cut the service. They kept a connection live and charge me for a month and I didn't have cable or wifi. Totally unacceptable poor customer service. Never again.
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September 2025 by David Engwis
I was given a promotional price for an internet service and was then charged a separate, more expensive price. After calling the corporate office I was told there was nothing they could do. Lied to and left with absolutely no help, I will be canceling Spectrum. I would definitely not recommend wasting your time with this company.
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September 2025 by Warren Nordgren
Terrible service.
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August 2025 by Jackie Hansen
I'm here by force. BOOOOO 👎🏾
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August 2025 by Jacob Koss
Horrible customer service, rude and having to wait over a hour to pickup a modem that took 2 mins to grab.
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July 2025 by John TeslaBull
I had to get a new phone, because my screen on the previous phone went black(moisture damage).
They said they had a gold colored phone, but had no demo. I decided, “Sure I’ll go with gold color for the iPhone. The trim would look good in a case.” There is no gold color. The colors are - Desert Titanium(tan w/subtle pink tint) Natural Titanium, White Titanium, and Black Titanium. I opened the box and it was DT; not gold.
They charged me a $50 fee for restocking the phone, because I refused it and chose BT.
I was upset about the lack of communication and a bit irritated/upset, but not rude.
Once they “set-up” the phone, I asked about my email, pics and contacts. They said I wasn’t going to be able to recover my pics, contacts or iCloud email, because the broke phone screen was blacked out. Once at home I figured out all of these items were available within the Phone Set-up within the Settings and/or with a couple Google searches.
Idk if they are incompetent or just didn’t want to be bothered by doing their jobs. I’m glad O figured out on my own, but this was a lot of unnecessary stress.
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July 2025 by Martha
Worked with Davina, she helped me change providers. Such a pleasant experience. She’s great and very knowledgeable..
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July 2025 by Jenniffer Luitze
Service great depending on who you get.
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June 2025 by pj jim
Worst team
All standing doing nothing while a line of customers
Plus kiosk never working 😠😠
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June 2025 by Nereida Rios
Want to Thank Davina for her patience and overall great service.. 👍
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November 2024 by Sherry Ratliff
Very professional, friendly, and reliable. Fast and efficient service. Excellent Customer Service!
