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January 2024 by Mike Kozlowski
Doug was very nice to deal with. I purchased a used vehicle and it was a pleasant experience and very easy overall. I would recommend him and Lynch to anyone looking for a new or used car or truck.
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January 2024 by Alan Freund
We had an excellent experience purchasing a car at Lynch Ford! Doug, our sales consultant, was personable, helpful and responsive to questions about the particular vehicle and features. Dylan was easy and efficient to work with in completing the purchasing process. I highly recommend them for your next vehicle purchase!
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January 2024 by Carol Cottingham
Was extremely happy from start to finish with my experience of buying my car. Doug was very knowledgeable and went over everything in the car. He made me feel very comfortable with the process.
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November 2023 by Hailey Horne
Bought a used car, test drove it the day before buying it. I brought up to my salesman, Ben, that the sun visor needed to be cleaned and he ensured me that it would be. I got my car, sun visor still filthy, dirt and sticky spots around the latch of the center counsel. Inside of windows streaky and just overall dirty. Brought up knocking sound while in idle to manager, he claimed it had something to do with the fuel pump. But the next day I get a check engine light and ended up needing to get a new purge valve.
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October 2023 by Mark Frowein
Great place to buy a car. Worked with Steve and John on the car deal and it was a fair low pressure deal. Had an issue after we took delivery of the car and John jumped into action to get everything corrected. I would buy from here again.
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October 2023 by Nicholas L.
I will preface this with the sales person Chris I have worked with is nothing but excellent. I traded in my 2020 Silverado for a 2018 Colorado some months back. After purchasing the vehicle and beginning to play with some of the lesser used features discovered a front camera was not functioning. Was originally told a new camera kit would be ordered in order to take care of me given I've bought two other vehicles from the other Lynch dealerships in Mukwonago. Initially a replacement was ordered but only the camera for the kit arrived and it arrived damaged. Used car manager told me he would talk to parts and get the full kit ordered and it corrected. I was last told the part would be ordered but have not heard anything since and that was several months ago. Chevy and Chrysler dealerships seem to be great but the Ford dealership seems to be lacking in communication.
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October 2023 by Courtney Heller
Last year I ordered a new vehicle from Lynch Ford of Mukwonago. I discussed with them when ordering it that I had an a-plan code and gave them the code when ordering the vehicle. They agreed, I put down a deposit, filled out corresponding paperwork and they said the vehicle would be here in 6-8 months. Fast forward over a year later and the vehicle finally came. (I want to acknowledge this is not all their fault as they are just the dealership, but there was no effort to even apologize or make things right) Since the vehicle took 6 months longer than they said, now the A-plan code was no longer valid since they only last a year and the dealership said they would no longer honor it. They recommended I call Ford and talk with them, which I did and they said the dealer would need to handle it and they can’t do anything for it. This was very disappointing that no one even offered any solution at all and I just wanted the vehicle at this point. The dealership then recommended I get a new code, and I told them I could get an x plan code which they stated on the phone that “there is no difference in price between the x and a plan code”. I questioned this, and they confirmed that pricing discount was the same for both. I then went through the troubles of getting another code and scheduled a time to get the vehicle. Upon arriving at the dealership, no one informed me of their error and that they were in fact different pricing and they instead just gave me the pricing for x plan and told me to sign. This ended up being about $800 or so I lost because of their mistake. No one tried to remedy the situation or even offer a simple apology. After this, an employee made a comment to me about how he didn’t expect me to be driving this since I’m a female and figured my fiancé would be, which was just not necessary. When I went on to financing, they presented a document to me to sign and said this is the only option for this paper so sign here. When I questioned what it was and asked for more information, the employee laughed and said “wow common do you really need me to explain it?” I eventually did sign it for a warranty, and later when I arrived home and went through paperwork that was in the physical truck(had never been given or presented), I noticed the truck already had a warranty on it and I felt scammed into signing that document and spent a couple extra thousand dollars. Meanwhile, no one even offered me to drive the vehicle until I was at the very end of signing all of the paperwork to leave. The day I took it home it also said low windshield wiper fluid, (which is a low cost and does not concern me) but does concern me that did they even do a full inspection and look over of the vehicle then? After contacting them, they did remove the additional warranty without problem, which was appreciated. Overall, I love my new vehicle and would purchase from Ford again-but would choose a different dealership. I understand that things happen and mistakes occur, but putting effort in to remedy a situation, especially when you are a small local dealership is important.
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October 2023 by Laura Eicksteadt
Great car buying experience! Thank you Dylan and Phath for making everything go smoothly. Thank you Ben for taking time to explain all the new features. Appreciate all the hard work. Highly recommended buying from Lynch.
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October 2023 by Jon Rhyner
Buying a vehicle is stressful and something I dread each time.Experience at Lynch Ford Mukwonago was the opposite, I will be back and recommend Dylan and the Lynch Team. Starting with a late night stop to check out inventory and a visit back a few days later to finalize my purchase.... everything went smooth. Compliments to Salesmen James, he was great, knowledgeable, and patient. James knows his stuff, he stayed late to take the time to guide me through the Ford Connect and other vehicle features for an awesome vehicle handoff. Finance Phath was dialed in with paperwork all ready at pick up, friendly and efficient. Highly Recommend Lynch Ford Mukwonago
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September 2023 by Anthony Molitor
my experiencein purchasing a car there was great. i ended up buying a brand new 2022 ford escape in october of last year. ive had nothing but great service when it came to getting my oil changes there as well. However this last oil changed i was disapointed in what i was told. granted i have done some traveling but i only have 24 thousand miles on my car and i was informed that i would be needing new tires as three of my tires are at a four and one is at a three. i have never needed tires so soon on my car with only 24k miles driven. this also isn't the first car i ever bought brand new. however this is the first time i had a car come with bridgestone tires. all my other brand new cars came with micheline tires. take for example my 2016 ford fusion when i bought brand new came with micheline tires. Those tires were gaurented 30k miles but i got 50 out of them before getting new tires. for a 41k car why is Ford putting cheap tires on a ford escape titanium. yet when i was at metro market today i saw a 2023 ford escape se with micheline tires. i got screwed when it came to the tires on a top model vehicle. i will not be buying tires from this place as they gave a tire quote and said the bridgestone are the best tires they have for that car. obviosuly bridgestone is not the best and sucks on tread vs miles. very disapointed when it comes to that.
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September 2023 by Alisa Moslavac
Ease of scheduling and the communication are two of the things I value about Lynch Ford in Mukwonago. I've purchased 3 vehicles here over the years and will always choose to have my car maintenance here.
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September 2023 by Michael Scherr
I just recently was on the hunt for a used or new Diesel F250. Shopped around all the dealerships within a 2 hr radius. I bought my F150 from them in 2022 and they were pretty straight up and forward with me and did a amazing job between being fast with the sale and paperwork. I prefer dealerships that have sales reps that dont act like sales reps, rather than a normal everyday person thats there to help their customers and treat them fair and be straight up honest and give them a fair deal with todays crazy rediculous market. Eric and Ryan the managers were awesome and had a perfect honest answer to all my questions and needs. I ended up finding a new 2023 F250 Diesel from a different dealer because Lynch didn't have any colors I was looking for, but had they had the color I wanted, they would've had my business in a split second. I will always recommend Ford Lynch Mukwonago and will continue to shop and support them as my 2 businesses grow and expand. I give the team a full 5 stars. They know their stuff and are regular everyday people looking to treat their customers right.
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August 2023 by Ashleigh Birdsall
Great experience! Quick and easy. There was no pressure to purchase and also no back and forth/changes of price. Got the vehicle we were looking for in the quickest time I have had in purchasing a vehicle. Thanks again Keri. Love our new f-150!
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July 2023 by Lisa Wright
I take my car in for regular oil changes and Kirk is so helpful and treats us great when we have appointments.
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June 2023 by Omair Khan
I bought a used Lexus from lynch. My sales person was James. After test driving the car the parking sensor light came on. I made james aware of this before the deal was done. He said he will have it checked out before I buy the vehicle. Two days later i took off work and drove over two hours to come get the vehicle. At that time he had just had the vehicle cleaned and everything looked great. The sensor sign was gone. We finished up all the paperwork and paid for the car in full. I gave a $500 deposit two days earlier to hold the vehicle, which they later told me does not go towards the sale price of the vehicle which doesn’t make any sense. As soon as i was about to drive off with the car and the deal was done. I noticed that the parking sensors had been turned off. When i turned them on the same light came on. I went back inside to talk to james about the sensor. He told me very rudely “the deal is done and its between you and Lexus now”. James is very unprofessional as well as the rest of the lynch dealership. I have bought many cars from dealerships before and I've never had such a terrible experience. I would highly recommend you NEVER purchase a vehicle through them. I ended up talking to Lexus and they quoted me around $1500 for a new sensor plus labor. Please be extremely cautious if you choose to purchase through this dealership. Honestly theres a million better dealerships that deserve your money! 10/10 for DONT recommend!
