AT&T Store

Most Recent Comments

• June 2025 by Michael
  Arrived at 10:00 (scheduled opening time) and waited for 15mins. No one ever showed up to open the store!!
• June 2025 by adrienne woodley
  My family and I received EXCEPTIONAL service from Jon. A great experience very skilled full of wisdom and knowledgeable about the products. Thank you again
• May 2025 by Shannon Krieser
  Jamal was very polite, courteous and helpful. Will come back to this location just for his help
• April 2025 by Alek Felde
  Jamal at AT&T was absolutely incredible! He spent over three hours helping my wife and me with a complicated phone situation, all while assisting other customers by himself. His patience, knowledge, and professionalism were outstanding. You could tell he genuinely cared about making sure everything was handled the right way. AT&T is very lucky to have Jamal! He definitely deserves a raise and some extra team members to support him! Thank you again, Jamal, for going above and beyond for us!
• April 2025 by Meghan Bratland
  Jamal was a great help! He helped my husband and I switch phones. He was incredibly personable, and very pleasant to talk with. He knew exactly what to do, and was an answer to prayer. My husband and I would go back and recommend Jamal to any of our friends/family!
• April 2025 by Lexie Mattson
  Jamal was an amazing help today! Transferring all of my phone data into my new iPhone was seamless, and he was able to multitask and help several other customers at the same time.
• April 2025 by Libby Latus
  Jamal has been so incredibly helpful. My experience was wonderful. He walked me through the data transfer from the old phone to my new phone. Jamal was extremely polite, knowledgeable, and we made great conversation during the transfer. 10/10 give him a raise 🏆
• April 2025 by Trevor Curtis
  Jamal saved my butt, and was everything a sales person should be.
• March 2025 by Eric Calvino
  I have held off writing this review in hopes there would be a resolution, but unfortunately after about a month, I continue to get the run around. To be brief, the wrong phones were ordered by the store manager and when he exchanged for the correct ones it came with a number of additional charges and ongoing issues. I have had to return to the store about 5 times and have not received call backs when promised. The store manager tells me the charges are credited but when calling AT&T, they have not been. In addition, prior to upgrading my phones I was given my new monthly charge only to learn now my ongoing bill will be about $80 a month HIGHER than I was told. Interestingly, I was told by the AT&T rep I spoke with that you should always go to the CORPORATE stores NOT Authorized retailers like this store. I am stilling holding out hope for a resolution and will provide an update to this review if it occurs
• March 2025 by Cheryl R
  Jamal was able to help me with a trade-in problem that two different online AT&T reps couldn't figure out. He was patient, informative, and made
  sure that everything promised was on the printed receipt. Best customer service ever! I wouldn't hesitate to go back for any future needs with AT&T.
• July 2024 by Peter Nimphius
  No more dialing 611, cause this AT&T location is thee hub for all of your answers along with excellent customer service! Above bar communication from staff about fees and complete transparency of services that will and most importantly services that won’t be automatically added to my bill! Staff was speedy in removing multiple unwanted pesky add ons, bypassing calling customer service, and the staff there even fought for my refund! Such angels! I called customer service just to express how happy I was with my experience and that the staff here should be training AT&T staff all around the world!!! Thanks AT&T! No other provider gives me such joy and satisfaction!
• July 2024 by Matt Carrasco
  Best service I’ve ever had
• July 2024 by Pipe Smoking Boardgamer
  New staff is EXCELLENT! Please keep them. ?
• May 2024 by Emily Smith
  Poor communication from staff about fees and services being automatically added to my bill. Had to remove multiple add ons I did not ask for. I asked for this to be corrected and was told to call customer service, and they said there would not be a refund. I called customer service, and they were able to correct the bill and credit my account the for the extra charges. I was told they have "retrained" the staff at the store to better know this process.
• February 2024 by Larry Robe
  During an attempt at purchasing a S24+, Brittany claimed the “any year, any condition” promotion was not valid despite the promotion being currently listed in the following places:1. On the front door.2. On a 4 foot by 4 foot sign on the window.3. On a 2 foot by 2 foot sign by the front door.4. On a 5 foot by 6 foot sign in the store.5. On a placard next to the phone.“I am so sorry that AT&T corporate didn’t like send us any new signs to put up but that’s like not active right now - it expired four days ago”.Even though there’s a sign right there, there, there, there, there, and there that says it’s still active?“Um, no, like I said, AT&T didn’t send us any new signs. Are we supposed to just have no signs?”I then asked if we could try the trade-in anyway. Perhaps another promotion was in place? Maybe it would still go through?“I’ve been here for two years - I already know it won’t go through.“Your complete lack of initiative and failure to help in any way was enlightening. Thank you for being the best part of AT&T!Don’t worry, AT&T overnighted the S24+ phone and confirmed the promotion remains valid. You know, the one that is posted in the store in five different places.