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January 2024 by CINDY BALLENGER
Very knowledgeable. When checking my receipt, I was charged more than the quoted price. No one available to help me load bags of pellets.
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January 2024 by Terra B
Friendliest staff around. When I get around to purchasing my pellet stove insert- this is only place I will trust.
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January 2024 by Lisa Cotey
We have used natures heat before to repair our pellet stove.. This last time, several months ago, the gentleman came out. And we had our stove on much earlier. In the morning, he refused to do anything with it. Stating that it was too hot . He said he had 5.appointments. To do that morning, he stormed out the door. And told us to make another appointment with his wife. Since then, I have called 4 times with no response at all. I wouldn't even give this one star. This is no way to run a business and you can rest assure. I will never use them again...!!
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January 2024 by Richard Roberts
Bought a pallet stove they installed, great customer service and he took time to show me how to do the maintenance. Absolutely love it!
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November 2023 by Jean M Arends
Very friendly and great crew to work with when it comes to installation of a pellet stove or just picking up your pellets for warmth in your home.
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November 2023 by Cecelia Langland
Stop in to get pellets. Barb is always friendly and helpful.
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May 2023 by michelle tully
Barb and Mike are great owners to deal with!Thank you!
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March 2023 by Jerry Halverson
The owners are very customer orientated. And they're very easy to work with
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February 2023 by Colton Johnson
If i could give zero stars I would. Made an appointment to have my stove serviced with these folks prior to winter. They came out and got my stove running for me. Couple months go by stove quit working and called to make another appointment with them.Me working mon-fri and having a very busy schedule after work most days and working around my wife and childs schedule. I scheduled to have them come out while i thought my wife was home so I called back and let them know no one was going to be home and I need to reschedule the man who answered was polite and said "no problem" I gave them a different time that I thought would work with our schedule. Turns out the day the appointment was scheduled no one was going to be around. An hour after our scheduled appointment I remembered so i quickly called and Barb answered the phone very rudely... and I apologized saying i thought my wife had off today can we schedule it for later today after I get done with work... but before I could finish she interrupted me and said "yeah, I'm sure you're "sorry", next time don't waste our time, we won't be coming back to your house again" and click.. hangs up the phone on me. (Mind you we live in the same town this place is located, Just minutes away) (I'm sure some of you may know how hard it is juggling daycare your wife's schedule and your own schedule(plus my business) Instead of trying to be accommodating and work with me they decide to lose our business altogether...(very unprofessional) their loss piss poor way to run a business if you ask me. Barb also stated, "you have no clue what it's like to run your own business do you"? (Insinuating I don't run my own business and haven't in the past) They didn't even call me when they got to my house and ask what the deal was.. I at least expected that, then I could've sent someone over to let them in. Meanwhile my house is cold and has been, we are trying to work around their schedule and our own. I don't usually post reviews, but I can't stand rude people. Barb is a nasty rude person on the phone and in person. Will not be buying anything from this place again. (btw try and resist the urge to comment back I like you, don't have the time of day for you)
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December 2022 by Teri Gjerseth
We intend to buy from them! However, even though we have not made a purchase, one of the owners, Barb was exceptionally gracious and helpful. We had a problem with a used stove, and they still were willing to take the time out of their day to help us get the stove up and running with some helpful suggestions over the phone. I can't thank them enough, and we will absolutely be using them to replace our wood heating stove in the next months!
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December 2022 by S C
We've been long time customers of Nature's Heat. My experience has always been wonderful. They are both pleasant and friendly, and go over the top trying to help the customer. The office is warm and friendly and feels like home. You are never a stranger. From the minute you walk in they treat you like family.
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December 2022 by Linda Vega
Great company! Knowledgeable, helpful! So glad to have a great place to get my wood pellets close to home. Good selection on stoves and inserts too!
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December 2022 by Walter Perl II
Like I've read, the wife isn't very pleasant. She sat there while her dog was jumping and barking so loud I couldn't hold a conversation.
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December 2022 by Marty Gillan
Great place to get pellets. Very knowledgeable about all things "pellet stove"
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November 2022 by Cal
Great place to get your pellet stove needs and pellets.
