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October 2023 by richie saari
I've been to many car dealers in the past 2 months. I ended purchasing my vehicle through Bergstrom Ford. One of the main reasons I purchased through them was because of Cody. He listened exactly to what I needed and kept the price range to what I was asking. I had no pressure sales. I am very pleased on how well I was treated.I forgot my title for my car.He personally picked up my title at my work. He's great at his job. I highly recommend asking for Cody. He will treat you right.
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October 2023 by Vincent Udo
I take my work truck here all the time for oil, service, etc…AWESOME SERVICE across the board. Every aspect is on point.Called to schedule an oil change and maintenance check, and they were booked out. FELIX! Thank you so much. She does the scheduling. She went above and beyond to get ALL my issues noted and got me set up at the Oshkosh Ford Store for the earliest available opening. Wow. She doesn’t miss. AMAZING SERVICE on her end.Thank you!
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October 2023 by Emilee Kerscher
Ryan at Bergstrom Neenah Ford-Lincoln was excellent to work with! I waited a little over a month to get my new vehicle due to recalls needing to be fixed and he kept me updated every step of the way! Highly recommend him to help with any car buying purchase!
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October 2023 by Elyse Teeple
Almost 2 grand into fixing what they said was a “solid vehicle” now I have to spend up to or over 4 grand for a new head gasket. Do not buy here if you want a solid vehicle. Cal will lie straight to your face about the car and what it needs then you’ll be left with numerous repairs to take care of. Granted, I probably still would have bought the car but a heads up would have been appreciated
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October 2023 by Gina Volkman
Cody was the best salesman EVER!!!! So helpful and knowledgeable. This company is lucky to have him. Thank you Cody
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September 2023 by Rhonda Van Vreede
Just wanted to call out Cody V for providing an exceptional experience in purchasing a new Ford F150 which we absolutely love. From his first greeting to wrapping up, he was informative, attentive, never pushy and thoroughly explained all the features before we drove off. Bergstrom's sales manager scoured through incentives to find an extra $1,000 off. Would definitely recommend Cody V to anyone who is looking for a new vehicle.
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September 2023 by Jim A.
The reason for two stars is the work is good but but the service is horrible I made an appointment to have four new tires and an oil change at 8:00 a.m. in the morning I delivered the car at 7:30 asked him how long it would be they said 11:00 to 11:30. I got a ride home 11:30 came 12:30 came never heard a thing called them they said it would be 2:00 2:30 never heard a thing from him again until after 4:30 they were finally working on it they said they had tried to get it to me that day yet but otherwise it'd be first thing in the morning I finally got my car back after two more phone calls to him 12:30 in the morning 24 hours after they told me it wouldn't be done originally unacceptable.
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August 2023 by Alex Bruder
No contact was attempted when additional issues arose with my recall repair for failed door latches. Repair was scheduled to take one day, I’m on 5 days without my car. I understand issues arise and things can take longer than quoted but the lack of communication and definitive timeline or resolution to issues was very unsatisfactory. Once my repair was completed I requested to my service advisor Daniel that my car be left outside for pick up because, due to a company outing, the service department would be closing early. I was at the location at 530 as I stated I would be, with a spare key because I was assured my vehicle would be parked outside with the key locked in it, and found my car locked in a service bay. I have an additional service for a failing TCM scheduled and I genuinely hope to not have a repeat experience.
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August 2023 by Megan B
I can’t say enough good things about buying a car from this place. Cody V went above and beyond to make the experience seamless. I basically bought it over the phone. He drew up the purchase contract and emailed it to me. I brought the check in and didn’t have to spend hours at a dealership. It was the best car buying experience I’ve ever had! Thank you again Cody!
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August 2023 by Travis Beard
Great car buying experience at Bergstrom Ford of Neenah. Our Sales Advisor, Cody V., made the process quick, easy, and helped us pick the perfect truck and warranty to fit our needs at a great price. Highly recommended to all in search of a new or used vehicle.
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August 2023 by Roger Hansen
Honestly, they deserve 0 stars.Do not trust this business. They charge excessively high service rates, they won’t fix it right the first time (if ever), and your car will leave the shop with new issues. They make their money in service, not sales.I don’t understand why a dealership service center is not able to repair your vehicle correctly the first time when you bring it in. My recent experience was no different from my previous visits. Avoid taking you vehicle there for any reason!Here are some of the problems I’ve had and they were either repaired incorrectly, required multiple visits, or not repaired at all. Keep in mind that I maintain my vehicle according to the service schedule. It’s a 2013 Ford F-150 with 123,000 miles. So, it’s not a rolling hunk of junk.Water pump failed, rear door sensor wasn’t working properly, intermittent steering pump issue. The door sensor stopped working after I pulled out of the dealership service center, the belts were squealing, and they didn’t even look at the power steering. Took 4 tries over 8 months for them to finally fix the rear door sensor, but between all of that, the battery finally failed after repeated drains from the door sensor not working. So new battery now. Also, AC wasn’t working well, so they replaced the evaporator coil. AC still doesn’t work well. 79 degrees outside and the car is barely cooling on MAX. Also, my horn isn’t working anymore after I picked it up and the muffler is shooting out fiberglass several yards at a time. Oh and I paid for a new sensor to be installed when the real issue was just wiring. New front bearing (front hubs and bearings were replaced within the last 2 years). New axle seal (I believe this is the second time it has been replaced now). New front suspension (both spring broken) even tough I drive on city streets only. This recent visit was almost $6000 and I have new issues that they claim “we didn’t touch that”…So, I’m not about to waste more money and time with this horrible business. Besides the excessive service fees, I now have new issues that weren’t there when I brought it in for service.I wouldn’t have wasted all that time and money if they were just honest with me. I would have just gotten rid of it and bought a new truck.
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August 2023 by Chris G
Cody helped me out greatly! Didn't pressure me into any additional products or warranties. Very direct and upfront. Highly recommend, especially if you already know what you want and for a reasonable price
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July 2023 by Amanjot Mangat
Worst experience ever 2x now. I took my explorer in for service, I was up charged and the one day job took 5 days. And then I took my F-150 in for a day job (should’ve learned from first time ) they up charged me crazy amount and, my service advisor never responded to my calls or texts. They said they would call me, I never received the call or text. And one day job for exhaust manifold took them 3 weeks, and they would not even communicate on when it will be done!!1000% not taking my car there again! Worst commutation follow through!And I am still waiting on my truck to be fixed
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June 2023 by Angelika Mace
Junior Reyes was amazing with helping find a great vehicle with all my wants and also at a great price! I’m blown away at the great customer service given to ensure we were happy with the purchase.
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May 2023 by Alex Horton
Service department is awful, I’ve been trying to get recalls fixed for a year and counting now and they tell me they have all the parts and then they try to keep my vehicle overnight because they don’t have all the parts, they’ve kept my vehicle overnight twice now without my consent after I specifically told them when making the appointment that they cannot keep it overnight. I call and call and leave voicemail after voicemail and no calls are returned or answered.
