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July 2023 by Tatianna
So thankful for this place! I had a credit card that was piling on charges that I didn’t understand nor could keep up with. I came in for a signature loan and Matt was so helpful. The credit card company kept making me jump through hoops just to even get an official payoff amount and they were so difficult to work with. But Matt was on the ball, as well as Lisa when he was out of the office. I was so stressed and Matt and Lisa were quick to help and so great with communication every step of the way! I’m so happy and relieved! -Tatianna
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October 2022 by Sassynerd X
Great eco-friendly attitude and friendly tellers at the drive through. They have a little bike station to air up your tires for the trail. Cute.
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June 2022 by S SHIPMAN
Was led to believe I was approved for a loan when that was just a bunch of bull. I have emails stating my approvals but apparently I was misled. Take my advice and don’t waste a second with this stupid credit union!REPLY: there solution was to offer “debt counseling” after they lied to me. And good for that employee, hope she is working somewhere where they don’t screw people over
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April 2022 by Starz1228 Carpenter
Always a joy to do banking with Evergreen Credit union!! Between 2 locations and online banking has made my banking experience a hassle free errand !!!
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April 2022 by Jeremy Langnese
Best kept Financial secret in the Fox Valley, this CU is small and I love it. You’re a person with these folks not just an account number. Yeah their app may not be as good as the others, would love to see check images and ability to use Apple Pay but their dedication to member service and financial well-being makes the short falls of the tech acceptable. If you’re sick of the big bank / cu fees and games check out Evergreen, it’s a much better experience.
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March 2022 by Jeremy L.
Best kept Financial secret in the Fox Valley, this CU is small and I love it. You’re a person with these folks not just an account number. Yeah their app may not be as good as the others, would love to see check images and ability to use Apple Pay but their dedication to member service and financial well-being makes the short falls of the tech acceptable. If you’re sick of the big bank / cu fees and games check out Evergreen, it’s a much better experience.
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December 2021 by Brian Jankowski, PGA
Excellent customer service. The staff made me feel welcomed and went above and beyond expectations.
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August 2021 by Brittany Dodge
Becky is the best! I've been calling her non stop with questions and can't wait to open my account, my kids accounts and I've even met with her about my parents estate. We came in super frustrated and she explained everything in great detail. There's no wonder why she's the VPO, I would tell everyone to work with her at Evergreen Credit Union!
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August 2021 by Tia Jones
If I could leave no stars, I would. I just got off the phone with the VP, Becky. She is the absolute worst and has no compassion. I feel sorry for any business that would employ her in the future.I called 15 minutes to close in a panic and received a phone number to update my card. Once I called the line, I quickly found out I had to call the bank back as I needed to update personal information as well to continue. Yes I was annoyed and yes my tone could have been better, but for the VP to continue to tell me to relax and try to conversate more instead of just doing her job is 100% unnecessary (and unprofessional considering she is a VP). What shocked me most was when I asked for her name, Becky was quick to explain, "My name is Becky and I'm the VP, bring it." I told her my next step is to come to the business and she continued to say bring it on as well as "My last day is August 26th, so bring it." I even asked if the line is monitored and again I received a "nope, so bring it." Knowing that I was in a hurry, Becky was also quick to let me know that "she hopes she can update my information in the next 10 minutes as I needed" (My dog was at a daycare that also closes a 6pm, I couldn't pay or pick her up until I updated my card). She knew this which is why she kept mentioning that she hopes she can do it in the next 10 minutes. She threatened this multiple times. She was threatening me over the phone in multiple ways 99% of the time we spoke. She then hung up on me after repeating once again "I just hope I can get it done, bye." After calling the location immediately back, Appleton picked up and apologized on her behalf. An apology is not acceptable. I will be going to the Neenah location and speaking with the president or higher up. What Becky seems to forget is that if you're not first you're last. There is someone that she answers to, even if her last day is 2 weeks away.Pick another bank! I'm unsure how any bank is working so diligently to acquire more clientele when they hire people like Becky.
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May 2021 by Jeffery Romenesko
Evergreen credit union used to share their terminal for cash at my employer for as long as I can remember. Today they got a new terminal and decided to charge everybody $2.50. So much for the credit unions looking out for each other and their members. This credit union must just care about making money. I would recommend going to Capital Credit Union. We don’t charge fees to any credit union members.
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January 2021 by Joel Anger
Love that its environmentally friendly and the great staff.
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October 2020 by Wendy E
Not happy...I have been a member of this credit union for 40 years and just recently I needed their help in completing a transaction and for some unknown reason they were unwilling to take the time to help...I guess life long members don't mean a thing to the staff that is there now
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August 2020 by Lance Van Dyke
Great bank. They have helped me out a lot. Highly recommended them. If I could make a suggested change I would suggest support for Apple Pay and Face ID login for the app. These are basic things that other small and big banks have. Would really appreciate them both.
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June 2020 by Luke Schueler
Always a joy. The staff here is wonderful.
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January 2020 by Nick Schneidewent
This small Credit union is amazing! If you have rough credit look no further this is the place to get you done! Service is fenominal. Angie and Felicia are top notch. Was in a hurry to get things done on a Saturday Felicia went out of her way to take over the loan and get it done while the office ladies kept an eye on my daughter and gave her suckers, coloring book, and crayons!
