DoubleTree by Hilton Neenah offers a mixed experience for guests. The location is praised for its proximity to downtown and scenic views of the lake, making it convenient for accessing local food and shops. The lobby and hallways are noted to be clean, and the staff receives high marks for their hospitality, with many guests appreciating the attentive and kind service. However, some reviews highlight significant cleanliness and maintenance issues within the guest rooms. Complaints include dirty floors, fingerprints on surfaces, and reports of mold. Additionally, there were problems with room readiness during a wedding event, leading to guests being placed in unclean rooms. The continental breakfast faced disruptions due to electrical issues. Despite these concerns, some long-term guests have reported positive experiences, citing the staff’s willingness to accommodate needs and the overall ambiance of the hotel. The restaurant is also mentioned favorably for its food quality. In summary, while DoubleTree by Hilton Neenah has strengths in service and location, guests are advised to consider the cleanliness and maintenance of the facilities.
Overall decent location, clean lobby and hallways. Room not so much. Very dirty floors (see pics) to include dirty shoe prints. Lots of fingerprints. Hospitality is great, decently quiet considering proximity to down town.
June 2025
Love the hotel it's nice quiet the rooms are spacious it's a must stay again
June 2025
The staff has been absolutely amazing and very friendly. This hotel is clean and does a great job.
