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October 2023 by steven lehmann
Very friendly and helpful.
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October 2023 by Kathy Papenfus
Wanita and Tiffany go out of their way to help navigate the system and answer all questions.
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August 2023 by greg walther
There was an computer issue with my insurance and the staff was able to get it resolved in less than a day
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July 2023 by Andy Gutwasser
Opened a pick n save card and my info was not entered by staff so o was unable to get discounts
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June 2023 by Kathy Mahoney
I am so happy with this Pharmacy. Wanita is always so helpful and friendly to me and Rusty just goes out of his way. They are so busy and short staffed and handle it so well. Kathy M
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June 2023 by Katie
Wanita is incredibly rude for no reason
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May 2023 by Dia Janelle
Wanita is incredibly rude for no reason
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April 2023 by Greg V.
Plan on packing your own groceries because they only have one check out lane open regardless of how busy they are and last Sunday they didnt have any cashiers working at 9 am. Horrible customer service.
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December 2022 by Maggie Sigler
The pharmacy at the Pick N Save in Neenah just provided the absolute worst customer service and care during my latest attempt to see if my prescription was ready for pick up. The woman stated that my prescription was on back order and would not be delivered to the store anytime in the near future. When I went there yesterday to check on my prescription they told me they would be able to fill it today which is why I called. When I tried to ask a question the woman kept talking over me saying the same exact thing and would not let me finish. my question was whether or not they would need to cancel the prescription on their end for it to be placed somewhere else but instead she said "have a good day" and proceeded to hang up on me. i understand staff is low and pharmacies are getting hit hard but thats not a reason to mistreat me or talk over me or hang up on me when im trying to ask a simple question. I will no longer be a customer of this store for groceries or my medications because I refuse to be treated so poorly when I was just trying to ask a question about what to do. Unreal.
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November 2022 by Lennox Bosch Brite
The actual worst. Two different doctors of mine, who didn’t know each other, refuse to deal with them as of this month. They have complained to me and collected statements among their staff about abusive, confused, unprofessional, and incompetent treatment from this location specifically. They like all my pills to come from one place, but decided last month it was worth it to not offer Pick N Save to other clients either and to leave a bad review for those in charge of the facility too.Why? Following is part personal experience, but I got the same details from complaints from my doctor and staff without sharing my own. My experience echoed theirs: cursing, cutting off calls and questions, name-calling, condescending lectures, and disdain of nurses, doctors, even the state. Some seem to carry this verbal abuse to their colleagues behind the counter in public.“Assistance” I’ve pried from the haughty, dismissive, or ignorant staff members is contradictory, partial, or confusing, which when you’re a patient with walkers and transportation issues means days or weeks of costly trips to the pharmacy as they drag their feet, go “I dunno”, give opposite answers depending on the worker, don’t listen, lose records and mess up paperwork to docs and the state, and lie about it.If you call with questions and get certain employees, you’ll be the target of anger, impatience, dismissal, condescension, and for a sharp tongue to scold you on how your “meaningless” issue stopped them from the pharmacy version of curing cancer. If they can’t interrupt you into silence, they’ll hang up. The more authority they feel, the more confidently incorrect, not confirming things with the insurance company, the doctor, or asking a colleague but just stating you’re out of luck. I’ve paid $20 for an Uber on absolute assurance my medicine is there and it’s not. Days in a row this happens.I can’t tell you how often I’ve heard the bad service excused because “it’s swamped”, or blamed on “too much turnover ” even though most employees are always there and far from everyone is rude. I’m a customer, not visitor from corporate, I don’t need to hear a trainer or supervisor rattle off angry excuses about how hard their day was or why before treating me with basic competence. I want my rxes and I want my doctor not to call ME to commiserate how lousy my pharmacy is and how fast I should find a new one.
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December 2021 by G
The Pharmacists there are good, it's the techs that are the problem. It's like they all have an attitude that they don't want to be there and they take their precious time waiting on you. When you're in the drive-thru they act like they don't see you; even though there is a buzzer that beeps to alert them. It takes them forever to fill one rx and they don't take into consideration if its it's a pain medication or an antibiotic..you still have to wait forever. That's uncalled for! This place went down hill big time!..Sad!
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December 2021 by S
The Pharmacists there are good, it's the techs that are the problem. It's like they all have an attitude that they don't want to be there and they take their precious time waiting on you. When you're in the drive-thru they act like they don't see you; even though there is a buzzer that beeps to alert them. It takes them forever to fill one rx and they don't take into consideration if its it's a pain medication or an antibiotic..you still have to wait forever. That's uncalled for! This place went down hill big time!..Sad!
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November 2021 by Senna
Pick n save pharmacy is a really good option if you buy a Kroger's RX savings card
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May 2021 by Dani Marie
Naw, I don't go there. Just to picknsave. Never used their pharmacy and probably never will. Jbh.
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May 2021 by Arissa C
Honestly best pharmacy I’ve ever been too. Fast, friendly and really personable which is something that isn’t usually thought of for a pharmacy but noticed how much more comfortable every customer, myself included, was.
