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March 2024 by Jesse Fritsch
Had an Amazon return. The man behind the desk walked me through it, helped with some additional tape when he didn't have to. I was in and out in two minutes. Phenomenal customer service.
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March 2024 by John Kramer
Good for sending packages.
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March 2024 by C Valerie
Super efficient! The staff at this location is top notch and very knowledgeable.
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February 2024 by Nicole Hoffman
So kind and helpful!!
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January 2024 by Nicole G
I wish we had found this store sooner! They provide great service including unexpected services like creating and printing marketing material plus graphics! Great staff. Susan and James go the extra mile. I highly recommend.
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December 2023 by Shannon Whitney
Amelia is an incredibly rude young lady who does not know how to be quiet and listen when somebody is trying to find their package, she likes to talk over you and be incredibly rude. I don't have my package, no one knows where it is and I am very angry. They really need to rethink Amelia though because she is not a good employee!Edit: as a person who has had brain trauma when I am trying to speak to somebody on the phone I need them to listen to me and Amelia would not listen. She was rude, she talked over me and she could have explained things a heck of a lot better than she did. I understand that you are the owner and you are trying to stand up for your employee but she was rude, she was unprofessional and you really need to rethink her as an employee.
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December 2023 by Lisa Akstulewicz
I had an excellent experience when I had shipped out a package this past week. I had zero materials and had no idea what I was doing when I walked into their door. Sammy (with a T) was extremely helpful, friendly and easy to work with. Along with her male coworker (who I'll call Ben because I never got his name but he told me a story about a Ben). Both made my experience a good one and I'll be bringing all my future packages to this location in the future. Great customer service.
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December 2023 by Chase Suehring
Was told package was delivered to this location yesterday. Got there at 1pm today and was immediately given an attitude by the woman at the counter and told it wasn’t there despite what the app said. I later asked if she could have the package be dropped off at my home instead and she gave a worse attitude and told me to “go online and make an account” which I had obviously done if I was using the app. I wish I could be blocked by UPS to never get a package from them ever. This is twice in two months that I’ve had to fight tooth and nail to get my package delivered.
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December 2023 by Molly Belanger
Absolutely amazing service. We had an extremely last minute request and they were able to deliver! Highly recommend.Staff was so friendly and helpful!
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December 2023 by Joe Smith
Worst UPS store in the system. Do not ship with them during EAA. They will lose your shipment and do nothing to help you. Leave the EAA grounds and use FEDEX.
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October 2023 by Bill
I dropped off an Amazon return in it's original box. The top flap wasn't sealed. The young woman behind the desk said that the return required that the package be "ship ready" and will charge me two dollars for the return. I said, "It just needs a piece of tape." She said it's still two dollars.I can see paying a packing charge if they had to completely box it, but I'm not going to pay two dollars for a two foot piece of tape.It's too bad. I normally have a very good experience there but this time, customer service was terrible.
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August 2023 by Shane Huffman
Never get anything printed here, if you do. Just expect the best price for the worst communication and worst experience you can get. The store manager tends to bite off more than he can chew and doesn't communicate or respond to emails, texts, or calls.
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August 2023 by James Matthews
Worked with the wonderfully pleasant employees from this store at their EAA AirVenture pop-up. Brilliant idea by them to provide such a convenient access point for our needs as a vendor. They really went above and beyond to accommodate our schedule and make sure our breakdown and departure was as smooth as possible. Cannot overstate how helpful they were. We were dreading having to haul everything to the Oshkosh location and deal with that store.
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August 2023 by john malone
This store provided excellent service shipping my camping gear and airshow souvenirs home from EAA airventure. Thanks to them the plane was much less cramped on the flight home. I'm looking forward to shipping my gear in for the show next year, as well as back home.
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August 2023 by Cameron Bunting
This team was a great help getting us packed up and shipped from Airventure, We made it out on time and under gross take off weight! Making it a less stressful flight back home. Definitely using their services next year at EAA Airventure!
