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December 2022 by Benjamin
Robert is an absolute professional. I was blown away with his excellent customer service!
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December 2022 by Angela Burke-Pope
While there have been times when we've received good service at the Neenah location, we are now dealing with a second instance where we were told one thing & our statement reflected something different. The first time was when my boys' plans were leveled up to include hotspot & extras that they didn't need. Thankfully that was caught & remedied within a few months (takes a while to catch due to the first couple months having all the prorated charges & changes), but still cost us a decent amount. This time they convinced us to upgrade my husband's phone (still had a $140 balance) to receive the promotion where his monthly phone payment would be reimbursed the following statement over the course of 36 months. It would make more sense financially. Well, nope. After paying off his original phone & signing the contract for the phone THEY picked out to match the promotion, we find out there was no promotion eligible for the one they suggested & we essentially bought my husband a new phone unnecessarily. Considering this isn't the first time we've been told one thing in the store & find out we've been told wrong by an increased amount due on our statement, this time to the tune of close to $1,000, we will never trust this location enough to return. In fact, this last instance has us considering switching providers all together.
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December 2022 by Angela Pope
While there have been times when we've received good service at the Neenah location, we are now dealing with a second instance where we were told one thing & our statement reflected something different. The first time was when my boys' plans were leveled up to include hotspot & extras that they didn't need. Thankfully that was caught & remedied within a few months (takes a while to catch due to the first couple months having all the prorated charges & changes), but still cost us a decent amount. This time they convinced us to upgrade my husband's phone (still had a $140 balance) to receive the promotion where his monthly phone payment would be reimbursed the following statement over the course of 36 months. It would make more sense financially. Well, nope. After paying off his original phone & signing the contract for the phone THEY picked out to match the promotion, we find out there was no promotion eligible for the one they suggested & we essentially bought my husband a new phone unnecessarily. Considering this isn't the first time we've been told one thing in the store & find out we've been told wrong by an increased amount due on our statement, this time to the tune of close to $1,000, we will never trust this location enough to return. In fact, this last instance has us considering switching providers all together.
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October 2022 by Bill B
I was in the office two months ago and I had a great experience. I showed up 5 minutes prior to closing. The representative I believe his name was Eric was amazing! He stayed over to reprogram my new phone. Excellent costumer service and a great employee. I hope I got his name right.
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July 2022 by Sara Cass
Only one employee helping customers while other staff can be heard laughing in the back.
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May 2022 by Courtney Henning
I went there tonight and it was probably one of the best experiences I've had upgrading my phone!
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February 2022 by Reabetsoe Pitso
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February 2021 by Lacey Robertson
This store was a huge help.. they walked me through every step and made sure I knew exactly how to work my new phone before leaving! This store is top notch, cleanliness, friendly, and safety! Thank you guys!
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December 2020 by Carter Downs
It's an overall GREAT store 10/10. Great service and awsome people, we were getting a new phone and the people that we had (Robert and Eric) were SUPER patient, funny, and knew what they were doing. Do recommend 100%
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October 2020 by mark schabow
Eric Robbins is a sales associate for US Cellular in Neenah Wisconsin. He went the extra mile for me to get the best deal possible on a new phone. I would recommend him to anyone who is looking for the best sales and service person in the cell phone business. Thank you Eric, keep up the good work.
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October 2020 by Carrie Lamensky
Service bad. Products horribleWould not recommend.
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November 2019 by Kristina Schultz
Huge Shout out to Adam and crew tonight!! You three gave excellent customer service! Thanks so much for helping me to upgrade phones- you went above and beyond! so appreciate all you did. Happy Halloween!
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September 2019 by In Christo
Be careful. Typical cell phone company.
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August 2019 by Bradley Giebisch
Be careful
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August 2019 by Gary Van
Been a Uscellular customer for over 20years and this is Not a "real" Uscellular store. I would highly recommend you Go anywhere but here. Most companies are for profit, but this place takes the cake and your phones, your money and your wallet and .........
