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March 2024 by Kiet N.
Do not trust their other services. I went through them for a bathroom remodel with Tundraland and I went with a higher quote for an extra panel, they were not able to do that and still charged me for the higher price. They also said it would take a day, maybe a day and a half but they did not finish for over a week so I could not use my shower for 8 days. They were not very organized and did not communicate with each other on what was left to do. Definitely do not trust them and check other places as well if you want to use their other services they offer
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March 2024 by John E.
I generally like Costco and have always had good experiences there. This time, however, things were a little different. My wife needed a new set of tires put on her car, so we decided to buy them at Costco and have them put on there as well. When we first arrived at the tire center, there was no one as the desk. I found out that this was not at all unusual. Making it worse is that there was no way to alert anyone that we were waiting. The person who waited on us was polite and friendly, and the tires we purchased were reasonably priced. There was no charge for the installation either, which was terrific. Later that afternoon my wife picked up her car and on the way home, 2 of her wheel covers flew off. We never did find them. The remaining 2 were put on incorrectly and I was amazed they didn't fly off too. We never did find the ones that fell off. The following day we went back to Costco and complained. They told us we could buy a new set and bring in the receipt and they would reimburse us, which they did. We did not, however, get any compensation for all the time we spent making the return trip to complain, the time we spent getting a new set of wheel covers, or the time we spent going back a third time to get reimbursed. I would expect more from a company the size of Costco.
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February 2024 by Char D.
Had a little friend date night on Friday night that was filled with wandering around Costco, shopping for the house, snagging some groceries, and munching on a few snacks. I always love the service here! All of the employees are super sweet and helpful. The store is always spotless and very organized. We got chocolate covered strawberries for $1.50 a piece! What a deal! Best and cleanest Costco around
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February 2024 by John Raseman
Need more staff. Always a long wait with only a few people in line.
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January 2024 by The Dead M.
The store is great. But the prices are bad, $10 for cereal come on now. Right as you walk in, you see a cute little snack shop that is nice.
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December 2023 by Yury Shimansky
Friendly, fast, and reliable. I like this pharmacy a lot.
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November 2023 by Dawn M.
Customer Service is AWFUL I have an executive membership and dread shopping at this location. They now card you when you walk in, when you get in line, when you're at the register and have to wait in a terribly long line to show your receipt on the way out. I slipped and fell as I left today and the items I was carrying flew everywhere & an employee stepped around me. Think long and hard before joining this club or renewing a membership. Sam's Club definitely values their customers more than Costco.
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November 2023 by Anthony G.
Tire center has terrible customer service. Can't provide accurate times for appointments. Waited on hold for 20 minutes just to be ignored and hung up on. Will never do my tires here again.
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July 2023 by Cisco G.
The tire center is horrible the people at the front desk are so incompetent is ridiculous, when is the car going to be ready? " I don't know" will it be done today? "Maybe" is it going to be ready tomorrow " we will try", unbelievable to have this kind of useless stupid people working there
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June 2023 by Maddy R.
Would give zero stars if I could. Manager "John" I believe his name was, was the rudest person I have ever met. So incredibly disrespectful to me, my fiancé, and my 1 year old daughter. Unfriendly and unkind. Would not recommend this Costco and do not believe John should be in any sort of management position - he could use a course on customer service. Costco has lost me and my families business.
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June 2023 by Amarpreet S.
I love the Costco in USA because they let you pay with visa . Also they have more variety then Canada and you can shop your for favourite vine , beer , whiskey or any other alcoholic beverage .
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May 2023 by valisa3
For some reason in store or over the phone the pharmacy technicians are also so rude and short with me. They never say thank you in the store and a few times it seems as if getting my prescription is a bother to them. One time the lady just dropped my prescription on the counter and was in a glass bottle, so glad it did not break. I mean that’s your job choice to refill prescriptions right??? They are always so rushed to get you off the phone that you can hear them huff and puff when you ask a question. I am asking questions because I need answers from the pharmacy technician, who is supposed to simple prescription questions I may not know….right??? They really need to get some customer service training classes on how to interact with customers, whether they are having a busy day, under stress or not. Because it’s horrible!!!
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April 2023 by Mike V.
This is a great Costco. If you're not a member, I would give it a try. If you don't like it, they'll refund your membership fee. Great return policy and customer service as well. I also highly recommend getting their credit card, it comes with lots of money saving perks including 4% off gas and EV charging and 3% off travel and restaurants. The vision center is excellent as well. I bought a pair of glasses with progressive lenses and had an issue with how they worked. I went back, and they made me a new pair of lenses which were correct. But today I'd like to talk about my satisfaction with the tire center. Last fall I had new tires put on our daughter, my wife and my car. They charge a nominal fee for a mounting, balancing, nitrogen fill and five-year road hazard package. The road hazard warranty turned out to be worth it's weight in gold. This package includes free future tire rotation, nitrogen fills and balancing. Our daughter had the misfortune of hitting a large pothole on the freeway this spring. The front wheel split in half and the tire had a giant slash, the back wheel was bent, and the tire had a gouge in the rubber that went down to the steel belts. Her car is a Cadillac ELR of which there were only about 4000 produced from 2014-2016 and everything about this car is pretty unique including the tire size. Thanks to the road hazard warranty, I took the two ruined tires into Costco to see about replacements. Of course, with the supply chain issues and unique size of these Michelin CrossClimate2 tires, they were unavailable. I spoke with Johnathon, a tire department manager, and he stated he'd do his best to find the two tires even if they would have to buy them from another retailer. I tried, and the Cadillac dealership that I had her car towed to tried to find replacement tires as well. The dealership said sorry, but there aren't any anywhere, and I couldn't find any either. However, I got a call from Johnathon, and he found the two tires we needed somewhere, and they were delivered in two days. Talk about going above and beyond the call of duty to help a customer. Thanks, Johnathon, and the Costco tire center for great customer service.
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April 2023 by Mason Lugo
Always super friendly and they know you by name
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February 2023 by Kurt Kamperschroer
I've been thinking of switching from Walgreens but I couldn't compare prices because of insurance. I've been told I would save money but I was very surprised at how much. 3 prescriptions that cost me $18 at Walgreens were only just over $3 at Costco. I'm sorry I didn't switch sooner.