Firestone Complete Auto Care in New Berlin, WI has earned a strong reputation for reliable and friendly auto care services. Customers appreciate the helpful and honest staff, with Kevin, Benjamin, and Jarvis recognized for their professionalism and timely service. The team handles a variety of needs, including tire replacements, repairs, oil changes, brake inspections, and engine repairs, often going the extra mile to accommodate customers’ schedules. Many reviews highlight the staff’s willingness to help, even staying late to ensure customers receive their vehicles promptly. The location is known for its thorough and efficient service, with customers feeling confident in the quality of work and honesty of the team. Even those who did not require immediate service appreciated the staff taking time to answer questions, demonstrating excellent customer service. Despite occasional busy times, the team manages to get customers in and out quickly. Overall, Firestone in New Berlin is seen as a trusted, affordable, and friendly auto care provider, with many customers returning and recommending it to others. The business has been serving the community since 1926, offering comprehensive vehicle solutions for all makes and models.
Jarvis and his team went above and beyond for me. I got a premium oil change for my Lexus. I came in within the last hour they were open and they took me in and did a wonderful job. Thank you for your kindness and professionalism. Little things like this make the world a better place. Thank you Jarvis!
May 2025
This place is my go to for auto care! Kevin and Benjamin are so helpful. They know their stuff and get things done in a timely manner. I wouldn’t go anywhere else unless I had to.
May 2025
Recently had a leaky tire repaired here - service was quick, friendly, and reasonably priced!
