Firestone Complete Auto Care in New Berlin, WI has earned a strong reputation for reliable and friendly auto care services. Customers appreciate the helpful and honest staff, with Kevin, Benjamin, and Jarvis recognized for their professionalism and timely service. The team handles a variety of needs, including tire replacements, repairs, oil changes, brake inspections, and engine repairs, often going the extra mile to accommodate customers’ schedules. Many reviews highlight the staff’s willingness to help, even staying late to ensure customers receive their vehicles promptly. The location is known for its thorough and efficient service, with customers feeling confident in the quality of work and honesty of the team. Even those who did not require immediate service appreciated the staff taking time to answer questions, demonstrating excellent customer service. Despite occasional busy times, the team manages to get customers in and out quickly. Overall, Firestone in New Berlin is seen as a trusted, affordable, and friendly auto care provider, with many customers returning and recommending it to others. The business has been serving the community since 1926, offering comprehensive vehicle solutions for all makes and models.
Great customer service. Came in with a leaking tire and they were able to get me right in and help me out
April 2026
Had to pay for services that weren't provided at my appointments tonight.
Update - 04/28/2026
The Managsr on duty the next morning I called took care of my concern for me.
April 2026
I had a decent experience getting my tires changed here. The staff was friendly and worked quickly, but the wait time was a bit longer than I expected. Overall, it's a solid option for basic auto care, just be prepared for some delays.
