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April 2024 by Steve Reinhardt
Micheal was very professional, explained my options in detail and made my decision very easy.
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April 2024 by John Hardie
Easy to work with. Smooth online process.
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April 2024 by Bob Weidman
I am currently renting 3 units at Extra Space storage on Liberty Lane in New Berlin WI.All of my rental interactions have been with Michael the property manager at this location.I would like to give Michael a “shout out” with this review , for providing very good customer service to me, & as a good representative of the company!!
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April 2024 by king king
Affordable good customers service
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April 2024 by Dennis Koback
Since this company took over the storage business they keep raising their rent. Wouldn’t recommend them
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September 2023 by Doris Weber
My agent was very kind, efficient, and explanatory. We have rented from the New Berlin Self Storage unit before, and love the close proximity to our home.
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September 2023 by Erick Yokosh
Good sized unit for the price till they jacked the rate 25% after just 4 months.
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August 2023 by Chris Wallace
Since this place bought out the last company my fee has gone up $100. About 5 years i got the spot for $87 a month. It went up a few times here and there a couple bucks. This company bought them out and rent went from $97 to $119. 3 or so months later i get a letter saying rent is going up to $188 a month and i have 30 days to leave or pay this amount. I dont know whats worse the 30 days or the almost doubling my payment. So 1 star and horrible company. Hopefully everybody starts leaving extra space storage. I will never give them my business again.Also when looking at the reviews extra space storage has only been here a few months in 2023. Alot of the reviews are for the old company new berlin self storage. That was a good company and sue was great. So makesure to look at the dates with the reviews.Update August 3rd they call asking for payment after i told them i was leaving August 1st due to their rent increase. Poorly ran company.
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July 2023 by Susan Amore
Great customer service. I had a lot of questions at first and they clarified everything with patience. Then I had trouble signing onto my account to pay and they assisted quickly. Their service is top notch
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July 2023 by Annie Heckman
New Berlin Self Storage was great. Extra space storage has raised the prices almost $100 a month. More than double what we were paying. And has limited hours now.
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June 2023 by Josh Siekert
Great price on parking for my business! It was an easy process and they have a great facility.
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June 2023 by Samantha Damman
Update: they made it right at the storage unit. Their customer service (Mike) is definitely 10 stars; however giving 4 stars due to updating sizes and damaged units that should be fixed. Was going to move to a different 10x10 but was damaged due to the people on the other side of the wall. They moved me to a 10x15 for around same price- but is actually a 13 x 10. Seems like all their units are about 2 feet off and should be resized. Hopefully they do this so that people are getting what they are paying for.____________________I keep getting emails to review so here you go- I got a 10x10 unit. I thought looked small so brought a measuring tape today. It’s a 7 1/2 x almost 10 storage unit. Now have to wait unit office is open to then contact them- since customer service apparently can’t do anything- then probably have the inconvenience to move my stuff to a different unit. Very disappointing. Will update once they rectify this. I recommend if you rent from here bring a measuring tape and measure your unit. The color change line in the pic is where the gate closes.
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May 2023 by Saad Habayeb
Getting storage was hassle free, and the facility is clean and easily accessible. The manager is very helpful.
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April 2023 by Michael Overholt
Sophia was very helpful and knowledgeable member of your staff at the New Berlin,Wisconsin location, all my questions were answered to my satisfaction and was shown unit and was very happy to with whole transaction.Will recommend to friends and family if any need storage requirements.
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April 2023 by vie Jackson
Very nice employee(s) and secluded from neighbors looking into facility
