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February 2024 by Patti Slough (Goldenlvr)
We had some work done by ServiceMaster in the fall of 2023 to our outside deck & downstairs walkout beneath the deck. It was a great experience!Our project manager, Dan Rinka was superb! He was professional, efficient & trustworthy. He kept us in the loop regarding scheduling service people & making sure the times were suitable to our schedule.All of the workmen were respectful & well-organzied. They showed up on time & were considerate of our property. They all cleaned up from their work & communicated their progress & concerns.We can't say enough positive things about their workmanship, professionalism & on the job performance.We would recommend ServiceMaster without reservation; excellent company & employees.Thank you for your time & expertise with regards to our property.Sincerely,Jeff & Patti Slough
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January 2024 by Nino Castillo
I am not happy with the workers repairing my basement its taking them to long and they haven't show up to finish it.
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January 2024 by Alenoosh Hakimian
Edward and his team were all wonderful. Very respectful and knowledgeable and kind. He is always on time and the work is done correctly. He is a great asset to ServiceMaster.
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January 2024 by Amy Junker
TERRIBLE - DO NOT USE. We had a small kitchen fire. Not big but big enough to be a pain!! We were originally quoted almost $10,000.00. Not sure if that is a lot or not. We changed our request to be only the kitchen, dining room, sunroom, living room, and a sectional couch. We even removed all.personal items and furniture so it was out of their way. We did leave the 5' x 7' rug and told them that we left it so they could wipe their shoes. They never moved it to clean the flooring under it, but we were charged for that. Did tell them this on the 2nd day, and they cleaned it. We removed all light switches, outlet plates, and can lights as we were going to replace them. We even removed a wall but was charged to clean both sides. There was anothet wall that had splattered mud and they didn't clean it as they said it was blood. It was not. Had to tell them to clean it. Lower kitchen cabinets still had dried food drippings and such that we later cleaned with a wet rag, same with floor spots. I went to pack things away in an upper cabinet that we don't really use and it was full of dust. The sectional was cleaned on the second day. The guy said that he could not steam clean it but he could wipe it down with Dawn dish soap and water. It only took 7 minutes. My husband was there and watched him. Didn't vacuum or anything, just wiped it down. But we were still charged the $420.00. 3 guys came the 1st day and were here for 6 and a half hours. 2 guys came the 2nd day and were here for 1hour and 45 minutes. It pencils out to be over $200.00an hour. They kind of had us. They required 1/2 down to start and required the balance before starting the 2nd day. Never again. I called and complained. Was told that he had to check into things. Never heard back. Called again and was told that they would be emailing us to set up a day to come back and clean the sectional with actual furniture cleaner but never heard from them.
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November 2023 by Ann Tepp
Constant delays. Blaming others for the problems. Work still not completed after four months. Sloppy work - cement splattered om cedar siding, window frames, brick patio, and front porch. Pulled out electric outlet from house and left it hanging. Have been without exterior lighting for four months. Cannot use front entrance to house due to the freezing ice at night or pouring rain in the day. I feel there is a lot of discrimination going on here because I am a female. Workers show up only two or three days a week. Often they arrive late, leave early, and take very long lunch breaks. Giving one star is being very generous.
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November 2023 by Amanda Varga
My insurance company hired them to come and fix water damage in the home. They came in and showed me the damages that need to be repaired and said that they were able to fix them. We did notify them that we are building and addition and some of the repairs may be difficult. Which they clearly seen when they came to see my home. Understanding and ready to take on the job. They came in ripped out some of the wall and flooring. There was extensive amounts of mold. I called them to notify them that they left large amounts of mold in the house. They came in ripped out the rest of the drywall. After they decided to rip my house apart they decided the job wasn't "big enough" for them to complete. They literally left my home tore apart. They sent me an email on top of that to notify me. No phone call. A email. Very unprofessional!
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November 2023 by robert hawley
Our water heater broke open pouring gallons and gallons of water into our finished basement. The wood laminate flooring was delaminating by the minute. ServiceMaster came in on a Saturday morning to help us start to get back to a dry basement. Ron and his crew took all of our worries to heart and made certain they did their job but still treated our belongings with respect. Thank you so much.
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November 2023 by Mike “Foucault Films” Foucault
Had ServiceMaster come out after some water damage. John Austin was our go to guy on the whole project. He was was very helpful and informative and willing to go above and beyond for us to make sure things were as smooth as possible. Despite the difficulty of unexpected water damage situation John helped make it bearable and his team was fast and efficient. Would definitely recommend!
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November 2023 by dave zuelke
This past July we returned from a long weekend vacation to find half of our first floor and most of our finished basement flooded from a refrigerator supply line leak. After calling our insurance company, we received a call within 30 minutes from ServiceMaster to schedule a time to get guys out to start working. Within one hour they arrived and immediately started mitigating the water by vacuuming it out of the carpet and installing commercial fans.The next morning, a crew led by Mark P. and his lead guy "G", arrived with a crew to remove the damaged hard wood floor, drywall, carpeting and baseboards. They then set up about 35 high powered fans and dehumidifiers to dry everything out.During the entire process they were very professional and courteous, even suggesting ways to dry out the kitchen floor from below without the need to remove all of the cabinets and sink. They only removed the damaged products and minimized the amount of dust damage by hanging numerous sheets of plastic with zippers so we could stay in our house.We loved working with ServiceMaster and would highly recommend them. The team was very experienced, reliable and professional, and got the job done efficiently. I could not recommend them more! In fact, I used them about a month later at a property that I manage that had a flood from a broken shower pipe.Thank you Mark P. and "G"!! Your company made a very bad experience (the flood) better.
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October 2023 by J Monroe
I highly recommend Servicemaster! They cleaned carpeting, upholstered headboard, new mattress top, LR swivel chairs, upholstered storage, high stools, area rugs, cat condo, stairway. A superb job, quick, efficient, great customer service. You will definitely love the results!
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October 2023 by Tom Dowd
Water damage was repaired in a timely manner. It was a small job and hard to find someone who would do it but no problem with them.Service: Water damage-related cleanup & repair
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October 2023 by Jerry Fredericks
MARK PAVLASEK FROM "SERVICEMASTER RECOVERY SERVICE"WAS CONTRACTED TO DO A COMPLETE CLEANING OF MY ENTIRE FLOODED BASEMENT. THEY WERE VERY PROFESSIONAL AND THEY PRETTY MUCH REMOVED ALL THE DAMAGED ITEMS INCLUDING REMOVING ALL CARPETING, CLEAN UP, AND SANITIZED EFFECTED AREAS. I'D HIRE THEM AGAIN SHOULD I HAVE ANOTHER EVENT.I'M A 100% SATISFIED WITH EVERYTHING THEY DID TO MAKE MY BASEMENT LOOK AS GOOD, IF NOT BETTER, THAN IT WAS BEFORE THE FLOOD.Services: Flood restoration
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October 2023 by Barbara Martino
I was very pleased with how professional the team wasAnd how quickly they responded to my water lossJust want to send out big thank you to the crew and everyone that helped me
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September 2023 by Dave Goeman
When ServiceMaster was notified of our water leak problem they responded immediately and promptly cleaned up a hard job request which included underfloor area's. Definitely will call them next time when needed. Dave G.Services: Flood cleanup
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September 2023 by Cynthia Hutson
Angel and his crew were wonderful. Water damage repair was done in a professional and caring manner. Sergio the project leader was extremely responsive too!
