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July 2023 by Victor Perez
They’ve been nothing but helpful and honest. You can’t ask for a better experience with the service and staff provided at Tobin Jewelers. I’ll continue to come for all of my jewelry needs!
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June 2023 by Tony Balistrieri
Working with Tobin Jewelers has been an A+ experience. From the first day I walked in they have gone above and beyond to help get every detail right. My fiancé is in love with the ring, it's so beautiful. She especially loves the European shank design of the bottom of the band (which prevents it from turning) and the special signature Tobin diamond "kiss" on the band. I went back to order her wedding band and pick out my ring and I was delighted to be treated with the same level of excitement from the staff as I received the first day I walked into Tobin Jewlers. You can tell the staff cares deeply about the jewelry and take pride in creating a wonderful customer experience. If you're looking to get engaged I can't say enough good things. Don't go to the big chain jewelry stores. Support local, you won't regret it.
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October 2022 by Daniel Adler
I thoroughly enjoy going to Tobin just based on the kindness of everyone who works there. On top of that their customer service is the best and they always try to work with your budget. I have a tremendous amount of trust that they are providing me top quality jewelry at a fair price. Every piece of fine jewelry I have bought has been from Tobin and I never intend to go anywhere else.
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October 2022 by Steve Murawski
I've now used Tobin Jewlers for two occasions (Christmas and now my anniversary).The service is fantastic. They educate and make quality recommendations. They've delivered custom work in under the time frame estimated.Raine was extremely helpful and informative.My wife loved here pieces from Christmas and I think she'll love this newest update to her engagement ring.
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September 2022 by Tom Helminiak
Exceptional service! Quality! Value! Creative customization!Rob helped me come up with a fabulous 40th wedding anniversary surprise. Not only did he repair and upgrade the diamond in my wife's original wedding set, but he created a beautiful necklace using the old diamond. The results were absolutely perfect and will be treasured for years to come. I highly recommend Tobin Jewelers!
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September 2022 by Jonathan Beres
Tobin's has been well regarded in my family for a long time, but I think times have changed and recently have been disappointed multiple times.My wife went in to get a new ring size and pricing on adding a third band to her wedding ring as well as a resize. She got a written quote and went on her way.I came back a couple months later with the ring to get the work done to surprise her. Not sure why, but the price went up a few hundred dollars from what my wife was told prior. Not a huge deal, its been a couple months, and they said they would be able to have it done in time for our anniversary. So that was great. I dropped off the ring and waited.Weeks later, I was told the ring was ready for pickup, so I had my dad pick up the ring since I live over an hour away. My dad called me after picking it up and let me know there were two rings...they were never soldered together. I clearly communicated I wanted to add a third band to my wife's ring, so I have no idea why this was not done. After talking to them on the phone, they said No Worries, we can have it done in 2-3 weeks. Now, we are about a week away from our anniversary. So this would not work. I was extremely disappointed we had this all set up to be completed in time for our anniversary and a 2-3 week extended wait time for something that should have been done at this point was unacceptable. To their credit, after I expressed my disappointment, they said Ok, we'll get it done by Friday (a couple days later). Which would be enough time before the anniversary. So I said Ok, great.Fast forward to after the anniversary and after giving the final ring to my wife. My wife and I look at the ring closer. There are huge gaps between the ring bands (See pictures). To the point where it will probably fall off if this isn't fixed. I have no idea how this was considered acceptable work by a goldsmith. So, we took another trip down to New Berlin to drop off the ring to get it fixed. Again.Fast forward to getting the ring back. My wife looks closer at it again. The diamond is slanted to one side and not centered. Back to New Berlin again…Any of these mistakes alone are honestly enough for us to stop recommending them. All three mistakes are enough for me to never go there again. Employees and owner are all very nice. But they need to start paying closer attention to the work they put out there.
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August 2022 by Bob Wincek
I’ve been going to see Rob (owner) about a decade now for everything from watch batteries to occasional jewelry.I was referred initially from a family member of mine.His family & staff are just as nice and helpful!If you’re looking for old school way of doing business in this crazy world - at fair & honest pricing/quality. This is where to go!NOTE: I /we appreciate finding great small chains VS- the ‘too large” companies that don’t seem to care as much about service.—Another Bob/Rob
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August 2022 by Steve R
I went to Tobin for an engagement ring not knowing much about diamonds and settings. The person who helped me, I would later find out he was the owner, literally spent hours helping me pick the right ring. I had gone to 2 other stores before and felt like they didn't have time for me. I had such a great experience I took my now wife back to pick out wedding bands for both of us and she had a great experience as well. I have now recommended Tobin to several friends that have said they also had great experiences. Tobin made me into a lifetime customer and I will continue to recommended them!
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August 2022 by Danilo Hernandez
Truly an AMAZING experience!Like most people looking for an engagement ring I had no clue what I was doing. Rob was truly a Godsend. He was very patient with me throughout the whole process. He answered all of my questions and was very professional. With his help I was able to pick out exactly what my wife envisioned! Great customer service, great quality jewelry at a competitive price! It was such a great feeling knowing that my bride to be was going to love what was in the box! Thank you Tobin Jewelers!
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August 2022 by Elise Hansen
Tobin Jewelers has always been the best spot! They have unique pieces and are always willing to work with us on making sure we get the best. They are so detail-oriented and professional to deal with. The Tobin family has always treated us like their own. I get compliments on all my pieces wherever I am! Thanks Tobin family for being there for so many important milestones in our lives!
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August 2022 by Lars Faland
Recently purchased an engagement ring from Tobin's and they are a first class establishment.The sales staff answered our texts/calls at all hours of the day during our engagement ring search process. Tobin's brought in countless rings and diamonds for my girlfriend to try on before settling on the ring/diamond combo she wanted.We visited a few local jewelry stores during our engagement ring search, but kept coming back to Tobin's due to their friendly/helpful staff and competitive prices. My girlfriend is in love with her ring and we can't thank Tobin's enough.I highly recommend Tobin's to anyone!
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August 2022 by David Yankus
My family has been customers of Tobin Jewelers for more than 2 decades. I bought my wife's engagement ring, wedding bands, and a plethora of other jewelry from this fine establishment. The Tobins are pillars of the New Berlin community and I'm proud to give them my business. Great customer service and quality jewelry at an affordable price! I would never go anywhere else and I don't even live in Wisconsin anymore. I would recommend them to anyone!
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August 2022 by Joseph Jonas
We have been life long customers of Tobin Jewelers and every aspect of our experience has been amazing! They are super helpful whether you know exactly what you want or need some guidance and education on the perfect piece of jewelry. Jewelry purchases can be a major life decision and I highly recommend taking your business to Tobin Jewelers!
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June 2022 by Christine K.
I know this is a bit long but details are important when you've been taken advantage of. I took my gold ring with diamonds and the marquise cut black jade stone (intact) that had come out of the setting, to Tobin's Jewelers to be reset. A few days later I was told they could not use the jade stone, and could insert a black onyx stone in its place. I approved the use of onyx, trusting what he told me. When I picked up the ring and asked for the jade stone back as it is valuable, I was told they threw it away. I filed a police report and their story changed, saying the stone was crushed (it wasn't) and could not be used, so they threw it away. Why would anyone take a crushed stone in to be reset in a ring? Now they say the jade was too worn and that they gave it back to me (they didn't). After that experience I questioned the repair I had taken to Tobins 11 months ago. I had a family heirloom, my mother's antique gold baby ring, missing the small ruby that was lost many years ago. I paid $472 (I have the receipt) to have a new ruby put in the baby ring and two prongs repaired. This was a gift for my great granddaughter, who shares the same birth month as her great great grandmother, born in July 2021. I took the ring to an independent gemologist for appraisal and my fear was confirmed, it is a fake ruby. It's embarrassing to admit I was scammed but if it helps someone avoid a similar fate then it's worth sharing my story. I have yet to hear from Tobin's to resolve the concerns. If you want to shop local, go to Paul's Jewelers. Detailed receipts, pictures, description of work to be done, fair and honest pricing, superb customer service, licensed/certified gemologist and goldsmith.
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June 2022 by Valerie Bakic
In 2017 I went into their New Berlin store. I hadn’t worn my wedding ring in well over a year due to weight gain from my first child. I went in to ask them to size my ring. The older lady that works there told me that if she sizes it, it will fall off when I lose weight. I said that I haven’t been able to lose weight and she said “it’s not our fault you can’t lose weight” and refused to resize my wedding ring.