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February 2024 by Jacob Holmes
Had an issue with customer service but Chris went out of his way to make it right and he did. Things like this are what have me coming back.
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February 2024 by Quiet Beard
The customer service here is beyond awful. If you like being condescended by old men, then this is the place for you. Nobody knew what they were talking about, despite the fact that this place is supposed to be about expertise. Their employees are in dire need of training in how to be helpful and courteous. The ONLY helpful person was the lady at the front counter. All the dudes there when I went a week ago were useless.
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January 2024 by Bob Regalia
Walked in to see what this place was all about.Well.. it's woodworking... from beginner tools.. to advanced high end tools, and everything in-between. Pen and pencil turning kits.. epoxy.. glue, sandpaper, chisels, dust collection, exotic wood, basically everything you need or want... all in one store. Staff greeted me as soon as I walked in and respected my request to just walk around and soak it all in.
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December 2023 by Paul Williams
Owners Chris and his wife Deana and staff are very knowledgeable and helpful. Highly recommend stopping in to see them for any of your woodworking needs. ?
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November 2023 by Riley Hubbard
Great experience! Denise was happy to help even though I came in with just an hour to closing. She was very knowledgeable of the Festool sander I purchased, and when we found the loaded sandpaper Systainer was out of stock, she loaded the empty sandpaper Systainer to the same amount of paper and charged the same price as the loaded one! I will certainly be back!
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October 2022 by Jim Smith (Heritage Carving)
the store is fully stocked and the help knows woodworking.
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August 2022 by Bill Reed
I visited this store yesterday to find some replacement cabinet hinges and, hopefully get some advice on touching up some worn spots around kitchen cabinet knobs. I don't visit very often and, as others have said, my experience has been hit or miss. This visit was sort of a miss. They had what I needed, but the guy who waited on me seemed irritated with my questions and was civil, but hardly courteous. I do give Woodcraft credit for having a well organized, good selection of products.
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July 2022 by AJ Williams
This store is very hit or miss. The staff is friendly but typically not helpful. A common response to questions tends to be “youtube it”. The prices at this store are high and the value comes from talking with someone with expertise in the field. If this cannot be offered I am better off ordering online. The store does sell quality products, but so do online stores that charge less.
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May 2022 by Jason Jahnke
Everything you can expect in high end woodworking tools and materials
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January 2022 by Raymond Cashaw
Awesome staff that know thier craft
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October 2021 by Andrew Heichelbech
My favorite, most awesome woodworking store in Milwaukee.
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October 2021 by Greg Adlington
This is a great store. Lots of stuff for any woodworker. Staff us friendly and knows their products
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October 2021 by Steve Braley
Just bought a kreg router table and various other items. Staff is very knowledgeable and helpful. Great job!!!!!!
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October 2021 by Simon Capizzi
I am really struggling to find a reason to go here anymore. Their staff is friendly enough but that's about it. Their inventory is so so, their prices are not great, and their online system is HORRIBLE. I have had about 5 experiences where their website says that a specific item is in stock at this location and then I go there and they are sold out. I no longer trust their inventory and have to call ahead every time and have an employee walk over and physically look and confirm that the item is in stock. Huge headache when their competitors don't seem to have this problem. The last straw for me was today though. I went in to return an unopened online order. I brought all the paperwork that was shipped with the item. They said none of the paperwork will allow them to return the item and they needed the original invoice. "That's fine" I said, I opened the confirmation email I got from Woodcraft when I made the purchase. They said It needs to be printed out, they need a hard copy!?!? Are you kidding me? So I go through the trouble of printing it out. Then they said ok, we can issue you a return now, but we can't refund your sales tax. Ridiculous! To top it all off, they couldn't refund back to my original card, they had to write me a check. All in all, a very unpleasant experience that I don't see the need to ever go through again when their competitors don't have these problems and their prices are the same.
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July 2021 by Geoff Anderson
Excellent service. I miscalculated my cut list for a guitar speaker cabinet and needed one last piece of Baltic Birch plywood. I live 45+ minutes away and after holding a piece of plywood for me, they were accommodating and not concerned about me getting there at closing time. The gentleman I first spoke with on the phone, and the lady I subsequently spoke with on the phone (who also completed my transaction), were really helpful and easy to communicate with. I've only been to Woodcraft a few times but they carry quality products and are likely my only option for some items now. Thank you, Woodcraft!
